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Brooks Brothers
Average Rating: 2.5/5.0 store rating
On-Time Delivery 3
Customer Service 1
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Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Good experience and high quality merchandise
by jswede4722, April 1, 2007
I shopped for the first time at a physical Brooks Brothers store while visiting the northern burbs of Chicago. My husband tends towards safe colors like white and blue. I had purchased him a Paul Federick's watermelon dress shirt and he looked sharp in     Read full review...

  I would shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
Poor Shirt Quality
by jmichie, March 11, 2006
My issues are with the quality of Brooks Brothers merchandise, specifically the no-iron dress shirts. Beware that when the receipt says lifetime guarantee the stores refuse to honor it. All but two of the shirts I have bought from Brooks Brothers have fallen apart. Compared with every other dress shirt I've ever purchased. Usually a dress shirt ends up dead from me because I ruin it a few years in, but BB's shirts don't make it a year. So if they fall apart make sure you take them back as soon as it happens don't let them sit in your closet.

x I would not shop here again
 
Author's Rating: 2/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
Brooks Brothers:Three strikes and you're out.
by elsa70, December 12, 2001
I'm sorry, I need to vent my anger against this online store which has let me down for the third time in a row, like unreliable men, they've let me down again when I needed them most. <br> <br> I can't afford the prices that BB has in Europe, although     Read full review...

x I would not shop here again
 
Author's Rating: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Look Sharp; Not Like A Dorky Magazine Model
by hwz1, December 3, 2001
Brooks Brothers. Ah yes, the name conjures up images up expensive men's wear that only those working on Wall Street wear. The image needs a correction. <br> <br> First of all, Brooks Brothers is still expensive, but is no longer the most expensive     Read full review...

  I would shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
Poor Customer Service
by RGilson, October 23, 2001
In the later part of March I order a suit from the on-line catalog. I ordered a jacket and a pair of pleated pants as well as a pair of plain front pants. The plain front plants arrived in June, the suit jacket arrived in early October and I'm still     Read full review...

x I would not shop here again
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