by pablothegreat, June 25, 2008

I love shopping online....no crowds, no noise to disturb my child, no surprises ruined as she peeks into the shopping cart, and a huge selection that totally differs from local shops! Also I can shop at my leisure directly from home. I can start a     Read full review...

 I would shop here again

by docster, February 25, 2008

Ordering from Birthday Express/Celebrate Express was easy enough, and the selection is good. However, the trouble began once the merchandise arrived. The monster truck watches received ALL BROKE immediately when opened. Every single one! There were other problems with the order, including number of items received, so I called to process a return. That was four calls and 8 weeks ago. At the time I was told 2-4 weeks to process the return. Since then I have been told 5 more days, 7-10 days... No return. Not only will I never shop with this vendor again, but I will search for every possible feedback site to tell my tale. Like others, I wish I read all the negative reviews before purchasing. BUYER BEWARE! UPDATE - Please note, two days after posting this review, I received my full refund.

 I would not shop here again

by buzzgates, December 26, 2007

DO NOT SHOP HERE! I wish I had read the reviews before ordering. I ordered Littlest Pet Shop birthday supplies on December 11 for my daughter's Dec. 16th bd party. I paid extra for "overnight" shipping which was promised to arrive on or by 12/14th. I spoke with customer service on 12/15th and was told that the merchandise didn't get processed in time for overnight shipping and would get to me on 12/18th; it could not be cancelled, I would be charged, and would have to return the merchandise for the amount to be credited to my Visa card. Meanwhile, my daughter was disappointed, and here we are TWO WEEKS LATER and still no shipment. I asked for a supervisor to call and they never did. I just got off the phone after being disconnected and waiting on hold for about a half hour; was told the supervisor was busy, that the shipment never did go out, and that they would "gladly" cancel my original order. Sort of the anti-customer service and the anti-store; thanks for letting me vent.

 I would not shop here again

by fortfun5, December 13, 2007

I ordered supplies for my son's birthday eight days prior to the Friday afternoon party and paid for express shipping. Email confirmed supplies would arrive Wednesday. I called Wednesday to check status, and was told they hadn't even shipped! They told me my items would be overnighted, but Thursday came and went with no box. I called again, and it took them 45 minutes to figure out that the pkg had shipped (but not technically overnight--Next Day Air Saver) but they couldn't find out where it was or when I could expect it. They provided me with tracking numbers and told me to call UPS! I did so and found that although my home is three hours away from this company I will not have my items in time for the party. My son is turning 7, is autistic, and has spent the entire school week telling anyone who will listen about his Transformers birthday party. He is going to be devastated. They don't seem to have concern for their customers, only the bottom line.

 I would not shop here again

by filmfansb, November 29, 2007

Delivery was extremely fast but I was disappointed at the lack of care in packing. My item, a fragile Christmas tree topper, was simply placed in a large box with no surrounding packing material at all, allowing it to freely bounce around while in transit. The price for the item was very good, but shipping seemed a little high. Concerning shipping charges, I prefer rates based on weight rather than on dollars spent which seems more fair. Bottom line on this experience: good price and prompt delivery don't really matter if the item doesn't survive the UPS handlers.

 I would shop here again

by lrk16, November 18, 2007

I am writing this review for CELEBRATE EXPRESS. Be careful -- some of their descriptons are incorrect and if you ask them to rectify the problem, they will blame it on YOU. See the exchange below from their customer service dept. They actually SAID it     Read full review...

 I would not shop here again

by jktrew, November 14, 2007

DO NOT USE THIS COMPANY!!! I ordered my son's costume on Oct 3. When it hadn't arrived by Oct 17th (the date that the item was promised), I made a call. They said that I should have received an email stating that they had it back ordered. I explained     Read full review...

 I would not shop here again

by bs961, November 5, 2007

Ordered a costume for my son and was sent the wrong size, items and billing. After lengthy, rude phone call I was told I would receive a tag for return but proper costume was no longer available. That was Oct. 10. Nothing to date and amnesia when I call. I would strongly advise against using this company!

 I would not shop here again

by moranj92, November 2, 2007

Ordered a costume for my daughter and son in September. Was wondering when I was going to get them, so I checked online. That is how I found out they back ordered my daughters costume. Then I called, since they held my sons costume due to the backorder. This is when I found out the costume was not on backorder, it was on forever backorder never to see it. I asked to remove that costume and ship my sons. I had to pay double for my daughter costume somewhere else due to having to express ship it to me. They told me my sons costume was being shipped 2nd day air. I called again and was told it did not ship they will ship it next day air. Then I called again and was told it was not shipped yet and it MAYBE be shipped and I might see it BEFORE Halloween. Customer service lied, failed to make it a priority to correct their mistakes, so I vow never to do business with any company they own period. Two very unhappy children and I have costume express to thank for it all.

 I would not shop here again

by lakva, October 27, 2007

absolutely horrific customer service. <br> called why their shipping took so long and why i didn't get response to my email inquiry -they said their email system was screwed up...great! then when i expressed my concern about that -they hung up on me! <br>

 I would not shop here again

by summer52502, March 13, 2007

BirthdayExpress.com has a wonderful selection of birthday party supplies. I discovered them while planning my daughter's First Birthday, and did a cute combination of Princess themed items and First Birthday items. I also found my cake topper,     Read full review...

 I would shop here again

by babyavery, January 12, 2006

This was my first time ordering from BE, and definitely not my last.. I am very pleased. I ordered the pink poodle theme for my daughters first birthday. I now wish I ordered more, it is so cute, and I cannot find it anywhere else. The prices are very reasonable. I am in Canada, and the shipping took 4 days after my payment!! So fast!. Highly recommended!

 I would shop here again

by pippadaisy, January 22, 2005

I'll be the first one to admit that I don't use BirthdayExpress.com very often for my party supplies. While I love getting their paper catalogs in the mail and seeing all the different themes and extras that they carry, I've usually been able to     Read full review...

 I would shop here again

by melissasrn, June 15, 2004

Just last week, my youngest child turned 4 and wanted to have Buzz Lighyear (again!) as the theme of his birthday party. And since I've not seen Buzz Lightyear stuff in stores for awhile now, I decided to go online to     Read full review...

 I would shop here again

by mwovu, May 24, 2004

I purchased the Barbie Celebration Deluxe birthday package for my daughter's 7th birthday. I recieved the package in a timely manner, however, they didn't take my payment for a long while, for reasons unknown. It caused a great deal of difficulty for     Read full review...

 I would not shop here again

by ermaro, November 16, 2003

I ordered supplies for my daughter's b-day party which I thought were slightly overpriced-- but as military stationed abroad, we have few options, so BE seemed like the way to go. We received the order very quickly, but half the items were the wrong supplies. To date I've received no responses to my query about returning the items and getting the correct ones at no cost to myself. Customer service is very disappointing, and that alone is enough to prevent me from shopping there again.

 I would not shop here again

by Birthday Express.com Shopper, November 1, 2003

This is an excellent site with which to work. I've ordered from it before and had no problems. The products are good and service has always been reliable.

 I would shop here again

by Birthday Express.com Shopper, October 8, 2003

One item was missing in my shipment. I called their customer service dept. and the error was corrected immediately. I'm very pleased with Birthday Express and would order from them again.

 I would shop here again

by jdhauer, September 8, 2003

My daughter simply loves Bear in the Big Blue House. She likes to sing along to "The Goodbye Song" m     Read full review...

 I would shop here again

by leogeisler, September 6, 2003

When I called I was told two missing items, which were on the invoice as having been sent, would be     Read full review...

 I would not shop here again

by erinrounds, August 20, 2003

What to do for a nearly four-year old obsessed with tea parties? Why a tea party birthday of course     Read full review...

 I would shop here again