by paulc090, July 11, 2008

This store is terrible. Do not purchase anything from them. My purchase finally came after 2 weeks and the box was in bad shape with no outer box, and the UPC code had been removed. I opened it up to find a used scanner that was in less than new condition. I called customer service and arranged to return the unit for a new one. They lost my replacement order and when I finally contacted them regarding the replacement, they said they would look into it. They finally shipped one with no notice to me. I waited 5 days for the new unit to arrive, and this unit was also a returned item and was missing all the software and instructions. It will be returned ASAP and I will NEVER purchase any thing from them again. I only hope they credit my charge card for the amount of my purchase that they have had for over 30 days!

 I would not shop here again

by wheelie34, June 20, 2008

My on line shopping experience was almost like shopping from a regular store, without the steep gas prices,long lines, and hurried sales people. <br> The website has everything I needed in one location. Very pleasant on line shopping. <br> I got my package very quickly even though I used the free standard shipping. I was pretty happy with everything. <br> I will absolutely shop here again. <br> Jeremy S.

 I would shop here again

by kirby1999, June 19, 2008

I was impressed that I got my HP Photosmart C5280 All in One so quickly even when I chose free shipping! I would buy here again.

 I would shop here again

by dadmansfield, June 18, 2008

nice service, good price, read about the scanner i bought on a blog, checked out a video from qvc channel, bought my scanner for much less at a matter of fax

 I would shop here again

by laurienumber9, June 17, 2008

I purchased an Intellishred shredder from this merchant. I would buy from this merchant again and would definitely refer others to them. There was a small calculation error on the website, but their fast and friendly customer service department took care of the problem immediately. <br> I was also thoroughly impressed with their order fulfillment time. I received my order the next day even though I placed the order in the late afternoon. The product was in perfect condition when it arrived. Great merchant! <br>

 I would shop here again

by fvbob, June 14, 2008

Ordered ribbon, received time cards. Completed the horrific task of return request to obtain a RMA #. I received an e-mail regarding my request and it stated I would get a followup e-mail within 24-48 hours. Three days later, e-mailed them to ask     Read full review...

 I would not shop here again

by gleno99, June 5, 2008

The shipping was messed up and delivered to the wrong address at first. The cs rep placed a new order for me and I received the re-order fairly quick. Thanks.

 I would shop here again

by mzmuda, June 2, 2008

I must say I am actually VERY satisfied with A Matter Of Fax. While I do feel the website lacks a little pizzazz, it's still very navigatable, provides excellent information, and is a **FREQUENT** choice of mine when I am looking for tech products     Read full review...

 I would shop here again

by kees777, May 7, 2008

This company provides no support for products purchased on their site. In addition, once this company sends out the product, they never want to see it again entirely ignoring their published 30-day return policy. Once paid, the credit card company had immense difficulty - which has still not been satisfactorily resolved - returning the purchase amount back to me for equipment that stopped working after the first 8 days.

 I would not shop here again

by noxqses2make, May 2, 2008

I was looking for a new home/office fax machine. I shopped several web sites and looked at many many reviews. I could not believe it when I stumbled across A Matter of Fax. They have great prices and excellent service.... I had never heard of this company before...I wish more people knew about them. Their Web Site is easy to navigate. They have pictures of all of their products and great prices. Everyone should shop here.

 I would shop here again

by plan24, April 30, 2008

The customer service department was very helpful for me. I had a faulty projector bulb that I purchased through them, they responded back quickly and told me to send back the faulty bulb. They replaced the bulb for me with no hassles and problems. A matter of fax is a business that I have told others to use, and will continue to spread the word of their business. Their supply and selection is very extensive. I will purchase through them again.

 I would shop here again

by dday85204, April 28, 2008

Amazingly fast shipping!! I ordered the product on a weekend, the were options for shipping and one was free. I was in no hurry so I chose the free (slower) method. I received the email with the tracking # on Wednesday and it showed as Delivered!! In 3 business days with Free Shipping! and buy far the Lowest price on the Web. After using the Printer for a couple weeks now I am thoroughly impressed with the speed and quality of this product. Especially for the price that A Matter of Fax was selling it for. I cannot Rave about this company enough. I purchase online quite a bit and I have never come across such prompt service and at an amazing price. Thank you Thank you thank You a matter of fax!

 I would shop here again

by jrskisj, April 3, 2008

I will never purchase anything from A Matter Of Fax again. The last two times I attempted to purchase items from them, they indicated that the shipping was free and there was no tax. I paid by PaPal and both times they added substantial shipping charges (almost 20%) to the PayPal payment. When I learned of it I cancelled the orders. They are absolutely the WORST!!

 I would not shop here again

by jjplep, March 26, 2008

The Epson RX 595 Photo All-in-One (print, copy, scan) unit I ordered from Matter of Fax is a superior unit. I made the choice from among the many offerings that Matter of Fax described on their site. I found their site quite easy to navigate and the     Read full review...

 I would shop here again

by jhsl, March 21, 2008

I appreciate the steps they took to ascertain that the purchase was not on a stolen credit card number.

 I would shop here again

by jerryfarrell, March 17, 2008

Your survey tool, and the survey tool at A Matter of Fax, limit one's ability to reflect how VERY SATISFIED one can be with all of the areas covered in the survey! Options of "very good" and such are just not adequate when all aspects of the buying     Read full review...

 I would shop here again

by matthewllehr, March 11, 2008

A Matter of Fax is a great place to buy from. I needed printer toner and found it here at a great price. I will be shopping here again.

 I would shop here again

by lynnave, March 4, 2008

I am a first time customer of Matter Of Fax and I ordered a Brothers GX-6750 typewriter. Not only was it at a very the price I received it in 3 business days, as promissed. I will have no problem purchasing from them again.

 I would not shop here again

by jlitten, March 2, 2008

I was very impressed with the speed of delivery of the Brother HL-2170W LASER <br> Printer I purchased. Also was very satisfied with the response time to an email I had sent over the weekend, received a response on the following Monday. Would recommend your company to others. Thanks J.Litten <br>

 I would shop here again

by jonelr70112, February 26, 2008

e It was very easy to search for items on A Matter of Fax website; The prices on items I was searching for were very good and the delivery delivery on items I selected to purchase was very prompt.

 I would not shop here again

by takatalvi, February 20, 2008

Searched web for replacement projector lamp. Found at A Matter of Fax. Received in under 5 days. Great customer service

 I would shop here again