by frankli, September 25, 2008

#1 I waited 4 wks for an item that was to ship in 5 days. #2 OneWay's Customer service is terrible. I attempted several times to get a tracking # and to find out why the delay. I never get a live person to talk with and after waiting as long as 20     Read full review...

 I would not shop here again

by momof3girlys, July 28, 2008

Ordered a bedroom suite the beginning of June with delivery estimate early July, late July (28th) still had not shipped! Customer Service was helpless with answers. Found the same suite plus an additional item for almost $150 less on a different site and they would not honor the price guarantee....said it had to be just a furniture store. Mind you this was brandsplace.com not an auction site or wholesale site. I finally received an email stating my order was cancelled and please dont contact them again. MY PLEASURE.... I would not recommend this site nor receive anything from them even if it was free. <br> <br> Oh yeah and the free shipping they advertise is really $9.99 not FREE! But they will charge you the regular shipping fee of $149 if you decide you want to send the damaged goods back.

 I would not shop here again

by sodonnel, June 2, 2008

This was one of the worst buying experiences I have had in a long time. The website misrepresents shipping time frames and product quality. The website said my item was in stock and would ship in 5-7 days. Twenty-five days later the delivery team arrived     Read full review...

 I would not shop here again

by Zifa, May 27, 2008

After redoing our kitchen, I ordered a new table and chairs online from One Way Furniture. I had been shopping around for a while and was unable to find exactly what I had in mind, so I was very happy to find a nice set at a good price. What really     Read full review...

 I would shop here again

by iwayfurnvictim, May 27, 2008

Ordered a twin bed storage unit 03/13/08. Delivered 04/03/08 MISSING FOUR PARTS ESSENTIAL FOR ASSEMBLY AND USE. STILL waiting for parts and now told it might be mid-June before they ship.

 I would not shop here again

by kjablonski, May 16, 2008

I will never buy from this company again. I ordered a ten drawer dresser and a mirror. I received the wrong mirror and a dresser with 8 drawers. I contacted them right away and they didn't even seem surprised about the mistake - it was as though I was     Read full review...

 I would not shop here again

by schooler, May 13, 2008

One Way Furniture is a horrible deceptive company and I highly recommend avoiding them unless you liked being ripped off. I purchased an in stock item on 4/30. I got an email stating my item would not ship until July. I called One Way Furniture and     Read full review...

 I would not shop here again

by karinasel, April 18, 2008

I purchased a storage chest from them, it arrived broken and my husband didn't like it. Returning it is a complete nightmare. The trunk was $330, they are charging me $50 in restocking fee (which is ok, because their return policy clearly states it) + $108 in shipping fee, which they claim how much they actually paid to the shipping company. Which can not be true since to ship the item back through UPS ground is $31. They just try to rip you off on shipping charges, since they say it's free and you don't actually see how much shipping is when you buy something, and then later they claim it's $100. So from $330 I have paid I am going to get back $141. (330-50 restocking fee - 108 shipping to me - 31 shipping back). In addition I spent 2-3 hours on the phone trying to arrange to return it. Really bad return policy and customer service. Will never shop here again.

 I would not shop here again

by ksing88, March 7, 2008

I ordered a full standing mirror from them. They sent it and the casters were soldered on wrong so you couldn't even stand it up. They send a 2nd one and a part is missing and it has been almost 3weeks of my calling them with no call back. The email I received from Adrienne Bubbins,Customer Service Manager said that if I wanted them to pick up the mirror, there would be RETURN FEES!!! Can you believe the audacity of that comment! <br> They are the worst. Always call these places and if you can't get a real voice on the phone....don't buy from them. All they are is a distributor to get the product to you. It's not a business. They could be working out of their kitchen for all you know. I also have contacted the better business bureau to try and get their help!

 I would not shop here again

by sammy1one, March 6, 2008

Horrible experience with this company. The furniture on the website said in stock and ready to ship. Once I ordered it, however, I got an email a couple of days later saying it wouldn't ship for at least two weeks. Once I got the items (four upholstered dining chairs), they needed assembly. No big deal, except that the factory pre-drilled holes did NOT line up on the chairs, making it impossible to assemble. Even my contractor boyfriend couldn't put them together. When I contacted the returns department, the rep kept insisting that it was a "parts" issue, and that I just needed to reorder parts. Duh... To top it off, they're charging huge shipping and "restocking fees" to send back. Shoddy outfit. <br> Do NOT buy from this company.

 I would not shop here again

by iratecustomer1, February 17, 2008

This is the worst merchant I have ever dealt with. STAY AWAY! I only wish I had read all the bad reviews about this company before I tried to purchase something from them. You can not reach a real person to talk to about any issues you have to deal with     Read full review...

 I would not shop here again

by pastordp, January 29, 2008

When you call the return dept. expect to enter the twilight zone. You will get a recording again and again and your calls will not be returned for days if not weeks. <br> I will not order furniture again and if you do read the return policy and pray you do not need to use it.

 I would not shop here again

by sgalvin65, January 25, 2008

I, too, have experienced the worst customer service in my life from One Way Furniture. More than a month ago a I received a shipment from One Way and the furniture piece was smashed to pieces. The delivery company took back the order. However, after     Read full review...

 I would not shop here again

by gkbeal, September 28, 2007

Wrong items sent. No confirmation ever sent. Items received were damaged. No shipping order included - could not tell who sent items. Would not accept items back, offered parts or $100.

 I would not shop here again

by One Way Furniture Shopper, July 19, 2007

All went well except the expected shipping date. Online it said the item would ship in 3-5 days, while the shipping notification e-mail said it won't ship for over 2 weeks! The delivery date was a determining factor in my purchase -- but I guess now I'll be waiting much longer than expected.

 I would shop here again

by dantheman22, June 29, 2007

We are delighted with the bed we ordered. It Arrived within 7 days and it was $100 cheaper then any one else. The delivery people were courteous and set up the bed in a matter of 10 to 15 minutes. They took away the boxes and we slept on the bed the same     Read full review...

 I would shop here again

by readmeli, May 11, 2007

I would like to convey my extreme dissatisfaction with this company. I had initially ordered an area rug on March 17th 2007, and chose OneWayFurniture because of it's low cost, and website which seemed secure & had been rated as a top site by many. A month later I finally got an email saying my rug would ship in TWO more weeks. Waited again... Those 2 weeks passed during which I phoned the company to express my concern and was told not to worry. So we kept waiting. Another 2 weeks passed and now we are told the rug wouldnt ship until mid-June!! <br> <br> I am shocked that OneWayFurniture can have a successful business based on my dealings with them. My experience of poor communication, ship dates that are months away, and the inability to fill orders of product that they list on their site in a timely manner, has astounded me. <br> <br> If they are unable to fulfill orders of specific products in a timely manner, then why even list the said products for sale? Their service has been simply appalling. My order has since been cancelled.

 I would not shop here again

by stratcat43, March 20, 2007

Never again. I found a "L" shaped computer desk with file cabinet, storage cabinet and hutch. One Way Furniture offered the best price with free shipping. Three days later I happen to be in an Office type store and they have the item. It was very     Read full review...

 I would not shop here again

by kcdelamater, January 29, 2007

I ordered a fireplace and was shipped the wrong color. I called them right away and hit problem after problem. No one had any information about the item and I was given incorrect information about the right item being shipped (for two weeks they told me     Read full review...

 I would not shop here again

by diaana, November 30, 2006

Very, very pleased. I saw a dinette that I liked. I was very afraid to order something that I have never seen over the Internet. Pictures are very good, the items looks exactly the way they show it in the picture. I was worried about the glass top braking, however, it all came in one piece. Nothing broken, nothing missing. They called me and told me that the item has shipped and 2 days later I received a phone call from delivery company who made sure I will be home to receive the shipment. Assembly took a while, since I have never done it before, but my husband and I mastered it together. No missing bolts, screws. Perfect. I could not be any happier. I will order from this company again.

 I would shop here again

by madamegato, August 25, 2006

We finally decided, after 8 years, to get ourselves a dining room table. After looking everywhere in the city for a good deal (and finding nothing that suited our needs and our wallets simultaneously), we decided to look online. We first went to     Read full review...

 I would shop here again