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The worst customer service experience EVER!!!!!!!
by susanlove942, September 17, 2008
The man that answered the phone was the rudest person I have ever been unfortunate enough to speak to.I am amazed this company is still in business!!My question was simple, I wanted to know what the 5 year warranty on the Oxygen concentrator
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Everything was fine.....no complaints.
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The product came very quickly. Thanks you.
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The best of their kind!
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good
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I was disappointed with the product. It's too bulky and uncomfortable to wear at nite. I will go to my local medical supply store and buy new wrist splints there. I think this is something you have to try on before purchasing.
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I had looked all over our city for cast covers because my husband has a broken leg. I decided to try the internet because there was nothing in town. The service was great.
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Very satisfactory. Plan to order from them again.
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Once the site ws accessed it was very easy to find the items I was shopping for. Good web site design!
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Good selection of products with reasonable prices. There was a small problem with my order (my error in entering credit card information). They promptly called me, quickly determined the error, and filled the order. Entirely satisfactory.
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Second purchase of wound care products from Jansen Medical Supply. Very fast delivery and best prices I could find for these products.
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Excellent prices and fast delivery. What's not to like? Would definitely shop there again.
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It took me a long time to find hand braces that had the metal underneath the hand to wear at night and a light version to wear during the day at work. I did not want the braces to be too long - they were the right length. I'm very happy with the products I purchased at Jansen Medical Supply.
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Good merchant.
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HE MADE ME CRY - HOMEBOUND BEWARE - DO NOT EXPECT ANY CUSTOMER SERVICE
by sunliteyes, April 29, 2008
THIS MAN MADE ME CRY! I was trying to purchase a lift chair for my grandma, which is obviously a large investment. I called to find out if the model I was interested in had 1 ram (lifting cylinder) or 2 and I was informed that I did not know what I was
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I've bought some items before from Jansen Medical and when my wife needed a new wheelchair I went with them. Got the same chair our local supplier wanted to sell us for $800 for less than half that. Got the chair in 1 business day after we placed the order. Tough to beat the prices and service.
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Excellent prices, fast service, very professional online buying experience. Thanks.
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Amazingly rude!
by amihon, February 25, 2008
Unbelievable. I am in shock at how inappropriate they were. I was unable to get any help about which wrist guard offered both left and right. Never do business with these people. I promise you won't regret it.
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Excellent Prices, Service, and Delivery
by livewire42, December 23, 2007
Based on a recommendation from one of my coworkers who had purchased from them before, we purchased a number of products for my parents for Christmas from Jansen Medical Supply. The prices were what initially drew us to their company, but we honestly couldn't believe the speed with which all the items were delivered - especially since we waited longer than we should to get their products ordered. They answered our questions patiently and thoroughly enough to make us comfortable with such a big purchase. Thanks for helping us make my parents lives a little better with some great products.
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Rude customer service
by fyiquality, December 18, 2007
When I called to request a copy of my invoice as I had not received the original via e-mail, the man I spoke with was curt & rude. When I asked to whom I was speaking, I was told it was Jeff Jansen. Per their website, he is the founder & I quote:
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"its founder - honesty, integrity, quality, and customer service are their highest priorities. We treat each of our customers as if they were members of our own families."
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I did not find this to be so & would not recommend this business to anyone because of the rude customer service.
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Jansen Medical Supply
