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Don't shop HSN! Horrible Company!
by plane19_71, February 22, 2008
I am so very disappointed with this company and its policies. I recently purchased 2.6ct Moissanite and Genuine Ruby Round 3-Stone 14K Ring SIZE 5 order# 460187537. The company would not send it to me because they could not verify my address. I lease this house and have been here since December I offered to send the loss prevention rep a copy of my lease but she said "sorry that's not our policy". This was supposed to be my engagement ring. I am completely devastated. I called customer service on 2/20/2008 at 6:00pm and the rep never mentioned this. Instead of telling 10 people of this horrible experience I'll be able to tell 10,000 with the help of the internet.
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 I would not shop here again
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Very satisfied with HSN
by sbey, December 24, 2007
I have purchased many, many, many items from HSN. I have never ever had any problems with receiving or returning items(which has only been maybe once or twice out of 5 or 6 years). They deliver quickly, customer service has always been great and am very, very satisfied with HSN.
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However, I recently purchased the "Today's Special", a computer by Gateway. Although it is still new and I have not had any trouble. I noticed that there was no return label in the box as with other products. Upon reading some the feedback where some people have tried to return theirs and the difficult time they seem to be having, I am getting a "little" nervous. Someone told me that Gateway was purchased by "ACER". Could this be the reason for all of the "great" buys on HSN for Gateway products and the non-caring attitude from Gateway's customer service when asked how to return items?
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Customer Service is horrible - don't expect much
by mrjamiemorgan, December 17, 2007
I placed an order on HSN and experienced horrible customer service. I placed my order and expected delivery date was Dec 24th. When I called to have the shipping address changed, they told me I needed to cancel the entire order itself. So I did and
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I would not shop here again
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HSN did right by me
by pernus, November 28, 2007
After shopping online, and checking out all the deals available, I finally settled on HSN for the purchase of two Irobot cleaning robots - a Scooba for the kitchen floors, and a Roomba for the rest of the house. HSN had the best deals available, free
Read full review...
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I love shopping HSN. I have never had a complaint about any customer service I have used. My returns are minimal which says a lot for the products they sell. Quality has not been a problem and any issues I have had have been resolved quickly and to my satisfaction. I would and do recommend shopping HSN,
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good
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fine
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product is in excellant condition, packaged nicely and protected. I love shopping with HSN. They have excellant service and the products have been wonderful.
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Most of the times merchandise are come in times. but sometime thinks doesn't work as I've expected & when I've called about it, some of customer service agents sound like I'm bothering them. I think some of agent need extra training.
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always fast delivery service, highly recommend!
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I have always been pleased with customer service. I almost always have been happy with my purchases. I will continue to shop at HSN.
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keep up the good work and wonderful product diversity
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Easy and Fun
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Everything was handled very well but would prefer receiving everything by UPS.
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HSN is consistently reliable in terms of product delivery and shopper-friendly regarding returns.
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quick and easy and product always arrives quickly and in good condition.
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Have great craft and scrapebooking item.
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I enjoy shopping at HSN. They make it easy to order and if you change your mind or come across something a few minutes later that may be more to your liking, they have made it easy to cancel the order too...I really don't have any problems when I order from them and enjoy perusing their website everyday for that bargain or item that isn't in my stores here...Thanks for making it easy.
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Most items I have purchased have been perfect. There have been a few items that were either broken or didn't look as good in person. When returning an item the processing is extremely slow and the wait time on receiving a credit on my credit card is terribly slow and on more than one occation, I have NEVER been credited for items I paid for and returned..
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Every shopping experience at HSN Home Shopping Network has been a wonderful one. Their Customer Service is EXCELLENT, and they have always responded to my emails and answered my questions immediately. I am a thoroughly satisfied customer.
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excellent
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