by Saxguy, June 20, 2008

Pros: Nice selection, nice price, nice service,, free shipping special Cons: the shoes I wanted were reported as in stock but weren&#146t Bottom line: They had the shoes I wanted at the best price and I got them within a week. A few weeks ago,     Read full review...

 I would shop here again

by aquapt, June 9, 2008

I'm sure this vendor is fine if they get things right the first time - the prices are good and the shipping is timely. In my case, they got it wrong - sent the wrong color product, which didn't work for me because it was for a team that needed the color I ordered. When I complained, they verified that I had ordered the correct color number, and they had sent the wrong one... so they sent out (and billed me for) another set of items - which turned out to be identically wrong. I sent back both orders, and so far have been credited for only one. Apparently they're not able to count the number of items they sent and I returned, and since they didn't give me a new order number the second time, they can't find a separate record of the second identical charge in order to credit it. Now I may need to go the credit card dispute route in order to get my money back - and I never did get the product I wanted in the first place. So much for the good price...

 I would not shop here again

by docbee, October 19, 2007

I had a problem with a shoe that I've been wearing for years and the sizing changed. Road Runner Sports indicated this information in their catalog description of the shoe but Holabird Sports did not. A,s a result, I ordered the exact same size shoe and I've worn for years only to realize after I ran in the shoe that it was larger. I've been a long time customer of Holabird Sports. I called Holabird and spoke with the supervisor who was not willing to offer customer service in this regard. Not only did she provide absolutely no customer service or support, but she was belligerent and rude. I will never order shoes again from Holabird Sports! I now have a $135 pair of running shoes that I'm unable to wear.

 I would not shop here again

by akw1206, August 24, 2007

Great customer service, pretty fast delivery, and item arrived in perfect condition. I will shop with them again. A plus service.

 I would shop here again

by frenchpj, August 19, 2007

Holabird provides no customer service as they don't honor the New Balance warranty on the shoes they sell. They don't stand behind the product they sell. I would not recommend you do business with Holabird Sports.

 I would not shop here again

by blubber1027, February 1, 2007

I can imagine for most people Holabird does fine. But these guys are not a world-class Internet Retailer. The reason is they have no real-time stock information. You can order something and have no idea if it is in stock or not. For at operation this big, this is an embarassment. Instead a day later I get a PHONE CALL that the item is out of stock. I also DID NOT GET AN E-MAIL ORDER CONFIRMATION. I found it at another retailer that actually tells you if it is in stock or not BEFORE. I'm sure on most items they have it in stock, not all, and I'm sure most people don't care if they get their order in 4 days or 7 days, but for the rest of us, these guys SUCK. <br>

 I would not shop here again

by dparker43560, July 10, 2006

I had a great experience with Holabird Sports. I got exactly what I ordered and received the shoes in a very short time. I would order again from Holabird Sports.

 I would shop here again

by sampras, June 4, 2006

Its been years since I bought from Holabird.In my youth I always found it a pleasant experience, but I bought some rackets from them recently and boy times have changed. I found customer service to be snippy and unpleasant, I received the rackets in a makeshift trash bag with a piece of cardboard holding them together.I wont do business with them again, stick to Tennis Warehouse, they blow them away.

 I would not shop here again

by jdrew601, April 10, 2006

Ordered a tennis shoe through Holabird. The item was exactly as described, fast shipping, and packaged very well. Will do business with this reseller again. Highly recommended. Only delivers to address listed with credit card which was somewhat of a hassle, but otherwise very good merchant.

 I would shop here again

by jmplt, April 4, 2006

This was the first time I ordered from this store, so I don't know if my experience was typical or not. I checked their website to see where my order was 5 days after placing it. I wasn't able to find out there. So I called the company (not a toll-free number) and after several minutes of holding, was told that the items had been out of stock, but they got a fresh shipment in today and my order would be going out today. If that's the case I would have expected two things. First, an email telling me the items were out of stock. Second, maybe an offer of next day delivery at no extra charge.

 I would shop here again

by linda131, March 17, 2006

I have been doing business with Holabird Sports for 15 years. I am a very good customer and have had no problems, until recently. Their handling of the situation, which they admitted was their fault (a computer glitch), was one of the worst examples of customer service I have ever seen. The operator was snippy and rude, as was her supervisor, Debbie, who was also patronizing and insulting. I WILL NEVER DO BUSINESS WITH HOLABIRD SPORTS AGAIN NO MATTER HOW LOW THEIR PRICES!!!!!!!!!!!! They do not value their customers.

 I would not shop here again

by fsfaserfasesf, March 7, 2006

I ordered a shoe on Sunday, then got an email on Tuesday that the shoe was "discontinued". They offered me 10% off another shoe, but there's no way I'm wasting my time ordering some other product that they may or may not have. Did it take them a full day to realize they didn't even have the shoe? And if you want to sell stuff online, you need to have an accurate inventory. It makes no sense to try to sell stuff you don't have. <br> <br> I recommend that no one else order from them...try Zappos or something more reliable. I certainly am going back to Zappos instead of trying Holabird again.

 I would not shop here again

by Holabird Sports Shopper, August 12, 2005

My initial order of (2)pairs of shoes arrived with one mislabeled by the manufacturer. I called customer service, recieved an RA number, returned the incorrect pair of shoes and received a new pair. Quick and painless. Will order form Holabird again.

 I would shop here again

by Holabird Sports Shopper, August 4, 2005

fine as always i will shop there again its my favorite tennis site

 I would shop here again

by Holabird Sports Shopper, August 3, 2005

Very satisfied- I will be ordering these again in the very near future!

 I would shop here again

by Holabird Sports Shopper, August 2, 2005

No complaints. Excellent value and service.

 I would shop here again

by Holabird Sports Shopper, August 2, 2005

Ordered on line, products ordered arrived at the expected time.

 I would shop here again

by Holabird Sports Shopper, August 2, 2005

Everything was satisfactory, phone contact, e-mail and follow-up.

 I would shop here again

by Holabird Sports Shopper, August 2, 2005

Excellent prices and service.Would shop here again

 I would shop here again

by Holabird Sports Shopper, August 2, 2005

Fantastic merchandise. Would highly recommend to other shoppers.

 I would shop here again

by Holabird Sports Shopper, August 1, 2005

Excellent service -- easy online ordering and very fast shipment. Would definitely buy from again!

 I would shop here again