by agent_zero, March 25, 2008

Amazing selection, and even better customer service. I've been very happy with the products I received, the customer service is also top notch. They made a mistake, quickly corrected it, and offered me numerous upgrades. One of the things I like are the     Read full review...

 I would shop here again

by noangels, March 22, 2008

Electronics excite me. Not only are they a hobby in and of themselves, but most of my hobbies involve electronics in some form or another. I play video games on my computer and on various consoles. I love digital photography and use my computer to edit     Read full review...

 I would shop here again

by alias4603, January 5, 2008

Ordered replacement laptop AC power adapter to be shipped 2nd day air. Dell didn't notify DHL so it went regular way (apparently slow boat). After 4 hours on phone over two days with various "customer service" reps & managers they finally contacted DHL     Read full review...

 I would not shop here again

by professional48, December 24, 2007

I bought a camera from them almost a month ago. The order was delayed twice and then I was told that I need to contact them through email or phone to still have the order go through. I contact them by email. They reply and tell me I need to call. I call,     Read full review...

 I would not shop here again

by chiliqueen, December 23, 2007

I've ordered two laptops and several accessories through Dell over the last two years. We use Dell PCs at work, but my first experience with Dell was as a graduate student purchasing my first laptop. I took advantage of Dell's generous discounts (free     Read full review...

 I would shop here again

by mediamover, December 16, 2007

Update 12/20: More long hours of being left on hold for 10-30 minutes each, then disconnected via phone and web chat resulted in a "promise" that my computer would arrive by January 11th, just shy of 2 months from the date of purchase. I am disgusted     Read full review...

 I would not shop here again

by nbthing, December 14, 2007

I've ordered a Dell computer from dell.com and had a pleasant enough experience-- I'd say a 3 star experience. But, when I tried ordering a non-dell item, the experience was terrible. I attempted to order a digital camera from the dell website     Read full review...

 I would not shop here again

by mds07, December 13, 2007

On 11/23 ordered 30 gig Brown Zune(bargain $96/free shipping) received email stating the product was out of stock and would not ship until 12/17. To my surprise I received order yesterday 12/11 and without me ever contacting them they substituted the Brown Zune for a White one at no additional cost. There was a nice letter apologizing for the delay and for the substitution. <br> <br> <br>

 I would shop here again

by stactom, December 8, 2007

Dell Excellence: How to Experience It Preliminary Remarks The last several reviews (Fall 2007) of Dell (the store) have been quite negative and I am sure the authors have legitimate complaints. But, over the years I have purchased from Dell     Read full review...

 I would shop here again

by kanling, November 13, 2007

Dear Dell, I have been a loyal customer of yours for a number of years. The last two PCs I purchased were Dells. One of those is getting old and I had planned on buying a new one to replace it in about six months. If you would have asked me     Read full review...

 I would not shop here again

by tony19760619, August 28, 2007

I ordered a dell D630 laptop. <br> After placing the order I was told there was a shortage on the monitors. <br> I then asked if I could change my order to a different monitor so as to get a faster delivery. <br> I was told there was no part shortage for the D830 so I did as I was told. I canceled the old order and placed a new order. this was done on the 14th August 2007. <br> <br> On the 20th August 2007 I phoned dell to find out whats happening with my order. I was told my order had gone past the pre-production stage and was put in production on the 17th of August 2007.I inquired on what that meant and was told that all the parts for assembling the laptop were available and busy being assembled. <br> <br> On the 23rd of August 2007, 7 working days after I placed the order I received a mail from dell saying my laptop was never in production because there was a part shortage on the new monitor I ordered! They said the part would come in on the 27th. It is now the 28th and the laptop is still in pre-production. <br> <br> <br> <br> <br> <br> <br>

 I would not shop here again

by themovieman2, August 18, 2007

The reviews here run from "Nevermore" to excellent. I have bought three computers from Dell and have been extremely satisfied. I strongly suggest to use there Small Business ordering service, if at all possible. <br> If the machine you buy qualifies for their Gold Service, you could not ask for better service. It is U.S. based and staffed by very knowledgable folks. <br> In short, I have been very satisfied with Dell.

 I would shop here again

by kardshark, July 14, 2007

They take forever to ship anything...except maybe ink. Still waiting for my stuff. ETA July 30, that I ordered around the 10th. I knew better.

 I would not shop here again

by xanadu39, May 23, 2007

Dell posted the lowest price for an inkjet printer cartridge so I proceeded to try to buy it. Supposedly, the price included tax and shipping. When I got to the point of checking out, there was a $5 charge on top of the price they had quoted. I contacted a sales rep and he said it was for "handling."

 I would not shop here again

by moosepaws4, May 8, 2007

Dell Online Shopping is Easy Pros–Shopping online is easy, simple, and not stressful. You can see the merchandise you are ordering. Great promotional discounts. Good Products, and lots to choose from. Cons–Always read the fine print of     Read full review...

 I would shop here again

by cgc0010, May 5, 2007

I just spent about 2 hours on a Saturday afternoon talking (actually, mostly sitting on hold) to a very polite lady in India who had absolutely no clue about what she was doing. My brand new Dell arrived earlier this week with a defective DVD drive. After two hours of wandering around on my system via remote "assistance", stalling, asking and re-asking the same questions, and placing me on hold, she finally agreed that the drive is no good. <br> <br> This is my fourth Dell. There won't be a fifth.

 I would not shop here again

by jlockley, April 27, 2007

Misleading and long delivery times. Go elsewhere if time is an issue. 3 Day delivery is turning into a 9 day process. I ordered a camera on the 24th in the comfortable assumption that with 3-5 day shipping it would arrive by the second, the last day     Read full review...

 I would not shop here again

by effe, April 13, 2007

OMFG! I only wanted to buy my wife a laptop for her birthday but after having an endless river of add-on features being pushed in my face as I ever so slowly made my way toward the check-out page, I said screw it and went out and bought her a Mac at a     Read full review...

 I would not shop here again

by rob1326, April 10, 2007

Ordered a Fuji digital camera online. Only problem was packing was very poor: item was in a small box, which was then placed in a shipping box about double the size, AND only one lousy sheet of crumbled paper was used. Smaller box easily moved around inside.

 I would not shop here again

by hfxguy1982, February 27, 2007

I placed my order for a Dell M1210 Notebook on the 23/02/07 and it has been cancelled 3 times with no answer given and lack of English. It's only been 4 days.......

 I would not shop here again

by groverpatty, February 10, 2007

I think Dell is a horrible company. I have bought three computers from them in the last two years and will never buy another. They falsely advertise free shipping and then want to charge $8 for a small object to ship. Dell is a sorry excuse for a company.

 I would not shop here again