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Purchased a round Kopelli rug and the colors were as shown and matched the room to a T.... Great shopping experience and the prices cannot be beat....
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It was very easy and efficient.
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It has been a very long time since I placed my order (1 month). That in itself isn't horrible, but the company should have told me what to expect when I ordered it. I finally had to place a call to customer service.
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Everything was smooth, no un-expected glitches. Nothing that would make me think twice about whether or not to do business with this organization again. I would do business with them in the furture.
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The website was very easy to navigate and made it very easy for me to comparison shop for my four area rugs. I had looked at other websites where rugs were sold and found the specialty rugs I wanted at a competitive price. I was very pleased with the rugs I ordered. They are high quality, the colors are what I expected, and were delivered more quickly than I expected.
I would shop here again
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I got the rug I wanted from a good selection of rugs. Quick ship, no shipping charges, and good quality rug.
I would shop here again
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The item sat in the warehouse for days. If it had been shipped promptly, I would have received it in time for the person's birthday. The item was still shown in the warehouse when I inquired about cancelling the order and was told it was too late because the item had been shipped.
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i was told my rug was on back order until mid-march, so i was pleasantly surprised that it arrived 2 weeks ahead of schedule. I'm very pleased with quality of the product.
I would shop here again
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Excellent quality, timely delivery, low prices
I would shop here again
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After learning we should protect our Oriental rugs with good felt pads, I found excellent quality pads with needlepunch non-skid on one side from CSN. The delivery was very fast, and the packaging was excellent. The pads are very easy to open, cut, and lay down.
Telephone customer service for extra info prior to the purchase was excellent.
I would shop here again
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TERRIBLE RETURN POLICY
by ramsey9000, March 6, 2008
On Feb 22 I placed Order# 4507335 for A $140 BLACK / WHITE MAJESTIC RUG (AB-62). NINE DAYS LATER I RECEIVED A BEIGE AND BLACK $140 RUG; I IMMEDIATELY SENT PICTURES TO STUDENT MARKET AND THEY TOLD ME IT WOULD BE "WORKED ON." IT TOOK 3 BUSINESS DAYS (5
Read full review...
I would not shop here again
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Very quick delivery.
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rug was exactly as described. very pleased with my purchase
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GREAT LOOKING
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Excellent prices and quick delivery - I...
by CSN Rugs Shopper, February 7, 2008
Excellent prices and quick delivery - I would definitely use this vendor again and would recommend to others.
I would shop here again
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I would shop with them again because the selection was good & the service was great. The ability to enlarge the picture of the products you were interested in allowed you to see more detail in pattern & color. The rugs came wrapped neatly & were exactly as pictured on their website.
Susan Chounard
I would shop here again
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Good service, good quality, will buy from again.
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Lots to choose from in many price brackets. I will be back.
I would shop here again
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Ordering wasn't too bad, but when you tried to click on the photo of the rug, it really just showed you the "rug". It would have been nice to have a photo of the rug in front of a piece of furniture to help with size reference. I ended up purchasing on a leap of faith that the rug would be the right size for the room.
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Would certainly shop with them again.
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I purchased an area rug that was listed on the website as "available". Once the order was confirmed (and paid for), I tracked the progress every few days. After a few days, the rug was listed as "processing in warehouse". Within a few more days, it stated that the rug shipped. However, when I tracked the order with UPS, it was sent to another address. When I called CSN directly, I was told that they would find out what happened and get back to me within 1-2 days. They never did. I emailed the representative the following week to find out why I was not called, as promised. He emailed me the following day, stating that there was a mixup in shipments. He also informed me that the rug I ordered was discontinued. I was extremely upset that CSN charged me $183.00 for merchandise that was discontinued. They had no problem taking my money (for a pruduct they no longer sold), and holding onto it for three weeks. They never had the decency to inform me when I placed the order that the item was discontinued. It was advertised on the website as "ready to ship". Had there not been a mixup in shipments, I would still be waiting for a shipment that would ultimately never materialize. Very poor inventory management and ditto for the customer service. I did email the sales rep and asked him to refund the amount immediately. However, that was two days ago, and I have not heard from him. I will contact the Better Business Bureau on Friday if I don't get a response from CSN about the refund. If an item is out of stock, CSN should state that on their website, and indicate a ship date. If the item has been discontinued, take it off the website immediately. Retaining satisfied customers is a lot easier than having to find new ones.
I would not shop here again
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