by CameraWorld.com Shopper, July 23, 2006

I ordered the magellan roadmate 760 about 4 days later no confirmation #. I call the site they said that there was no record of my order. I called head quarter they told me my order was stuck in the computer. They said that the product was out of stock, and need to be back order. I checked the website and they still posted the product availability. I decided to cancel my order. Bad experience.

 I would not shop here again

by CameraWorld.com Shopper, February 26, 2006

Ordred the Minolta 5D from the web site and received an email two day later that the Minolta 5D was no longer available and out of stock and the order was canceled by email. The same camera and free stuff is still on the web site over a week later. Why???? Was not able to update my personal information on the web site. Will not order from Camera World Again.

 I would not shop here again

by CameraWorld.com Shopper, January 25, 2007

I mistakenly ordered the above item and IMMEDIATELY emailed to ask for it to be canceled saying it was a mistake. I received an email back saying it was canceled. Then I got an email saying it was shipped. I emailed saying I wanted it canceled and they said just refuse it if it gets shipped. It was delivered to my house when I wasn't there and left on the front step. I called the delivery people and said pick it up. They said to mark it refused and they would pick it up. I did so and that has been several weeks. I have emailed and emailed and gotten no results. I called my credit card company and disputed the charge since it has still not been credited to my account. I called the Ritz camera customer services and they said I must have a tracking number. I don't since I just left the package marked refused on my door step for pick up. I have not heard from customer service again though they said they would be back in touch with me. It has been over a week since I spoke with them. This is a terrible way to do business. Please help. Linda Wimpey 703-620-1958

 I would not shop here again

by CameraWorld.com Shopper, December 11, 2006

i RECIEVED AN EMAIL NOTIFICATION THAT INCLUDED THE PRICE I EXPECTED TO PAY, THE NEXT DAY I RECIEVED ANOTHER EMAIL WITH A THIRTY DOLLAR INCREASE IN PRICE, CALLED THE COMPANY AND WAS TOLD I WOULD GET IT FOR THE ORIGINAL PRICE. RECIEVED MY CREDIT CARD BILL TODAY, THEY CHARGED MY CARD THE PRICE FROM THE SECOND EMAIL. WILL NOT DEAL WITH THEM AGAIN, AND IF THIS WAS NOT A GIFT I WOULD SEND IT BACK.

 I would not shop here again

by CameraWorld.com Shopper, January 10, 2007

They sent a confirmation of order saying one item was in stock and reserved and the other was in stock and they would both be sent. Two weeks later I was informed that neither item was available and we would not be receiving them. We still have not rec'd credit card bill, so do not know if they charged us.

 I would not shop here again

by CameraWorld.com Shopper, October 9, 2006

When this camera was ordered on September 29, I printed out my order confirmatin that was sent by email to me. It had nothing on it to indicate that a follow up phone call was going to be needed. We requested this camera be shipped overnight. I was extremely busy on that Friday and agin on Monday morning with payroll responsibilities. It was not until Monday afternoon that I had time to check emails and find one that said I need to call CameraWorld to confirm my order--or I should say reconfirm my order--I already had an order confirmation. After talking to someone in customer serivce I asked to speak to her supervisor because the answers she was giving me were not acceptable. She said she would transfer me, but all she did was put me on hold. When I finally hung up and called back the second person was of no more help. He only kept saying they sent me an email and left me a voice message--"so sorry". Well there was no voice message to me and the questions I kept asking, which no one could answer was, "WHY did this take a follow up phone call? WHY wasn't the camera shipped as requested? Our credit card was accepted--there should have been no delays in sending this camera. On top of that, the camera did not get shipped until Tuesday and we did not receive it until Wednesday when it was expected Monday. You might as well not have an ordering website and just make people call you so that you can confirm the order with the phone call. I definitely think you lack in customer service.

 I would not shop here again

by CameraWorld.com Shopper, January 29, 2007

Poorest online order i have ever made. Wouldn't even consider using them again.

 I would not shop here again

by CameraWorld.com Shopper, October 11, 2006

After the item was still not shipped after 10 days I call the 800 number they said part of the order was back logged. Knowing that the item only came in one box a set, I know they were not telling the truth, plus they cound not even give an estamate saying the the Manugacture ships to them I will got it. Very poor English I had to try and understand.

 I would not shop here again

by CameraWorld.com Shopper, October 30, 2006

This was a major disaster! First of all, the web site didn't function when I tried to order on-line, so I wound up calling the order in. The site said that it was in stock, This was on a Thursday. On Friday I noticed that I didn't receive a shipping notice, which I thought was unusual for an "in-stock" item. So I called their cust service line and was told that it was coming from their "distribution network" and had no idea how long it would be. On Tuesday I received an e-mail telling me that it was back-ordered. I sent an e-mail back asking how long the back order was and got no response. On Wednesday I received another e-mail telling me that the item I ordered was actually a REFURBISHED item and if I wanted to cancel my order to let them know. Well of course I wanted to cancel! So I did and even got an acknowledgement on Thursday that it was canceled. The final straw was when I came to work on Monday morning I had an e-mail telling me that my item was shipped on Friday! HELLO???? I mean how much more can they mess up on a single order? This is the worst on-line experience I've ever had and I've bought many things on-line, including a $2,000 plasma TV.

 I would not shop here again

by CameraWorld.com Shopper, December 24, 2006

They advertised the merchandise as in stock, then kept delaying shipment because it wasn't in stock, then cancelled the order. They did not resond to an e-mail inquiry.

 I would not shop here again

by CameraWorld.com Shopper, November 22, 2006

Ritz Camera/Camera World is the most incompetent, clueless Internet merchant I have ever dealt with. It started on day 1 with misinformation, followed by delays and delays and more misinformation and "running around in circles". Then to top it off, ten days AFTER I canceled the order they still shipped it. The requested RMA has never arrived and phone calls plus over 30 e-mail messages have still not resolved the problems. The last e-mail informed me that they would "expedite" the matter, but that was more thna 10 days ago. This merchant should be BANNED from the Internet.

 I would not shop here again

by CameraWorld.com Shopper, July 6, 2007

Ordered 2 PCMCIA to USB 2.0 cards 22-June. Price was not the lowest, and not highest - but reasonable. Rec'd no order feedback, no tracking number, nothing. Made 2 website inquiries that weren't answered. E-mails to customer service were answered but of no help at all. Will never consider these people again.

 I would not shop here again

by CameraWorld.com Shopper, February 13, 2007

I purchased the Kensington PCKey Nov. 22, 2006 from CameraWorld.com. Item came and failed to work because of software problems within the Kensington PCKey according to its technical support. I returned the item December 13, 2006 per the recommendation of its technical support and have not received replacement PCKey as of Feb. 13, 2007.

 I would not shop here again

by CameraWorld.com Shopper, June 13, 2006

THE PURCHASE WAS TO LARGE FOR MY CREDIT CARD. AFTER I SENT IN A PO, THE ORDER WAS NEVER SHIPPED. I HAD TO CONTACT THE VENDOR. THEY REQUIRED A CREDIT APPLICATION FROM A GOVERNMENT AGENCY. THEY DIDN'T BOTHER TO CONTACT ME AND INFORM ME OF THIS. AFTER THE CREDIT INFO WAS FAXED, I STILL DID NOT RECIEVE THE ORDER FOR ANOTHER MONTH!!!

 I would not shop here again

by CameraWorld.com Shopper, March 15, 2007

Avoid this merchant at all costs! I was charged twice for the item, and once for shipping, making a $5 cable come to $17. I still haven't gotten the charges straightened out, nor have I received the cable. Cable was listed as "in stock" and "ships in 24 hours", yet it took an email 4 days after ordering to get them to admit it "ships from manufacturer" It's been almost two weeks now, and I still haven't gotten it. This merchant is a liar("in stock") and greedy (double charging) At first they refused to admit they had overcharged me, even though I sent them both confirmation emails from Paypal. They then tried to blame the overcharge on PayPal, even though the merchant comment was exactly the same on both emails. An honest merchant would have solved the problem, instead of assigning blame, and ignoring the problem for almost a week now, like this one has. NEVER SHOP AT THIS SITE.

 I would not shop here again

by CameraWorld.com Shopper, October 30, 2007

I did not recieve the product that I order. I am still waiting for the RMA# to return it and still to this date have not receive and answer. I am very disappointed with this merchant.

 I would not shop here again

by CameraWorld.com Shopper, January 14, 2008

Very bad, will never visit this site again

 I would not shop here again

by way2drenched, November 17, 2006

I ordered a Canon multi function printer, which had just stopped being made, on October 3, my credit card was charged Oct 6. No delivery. I called numerous times, was told it was to be shipped from the vendor/distribution center. Promised 3 times that CameraWorld would contact distribution center. November 16th I finally called and was demanding. The Indian phone people, nice themselves, had no authority to cut a price break etc. on another printer. I gave up in disgust. It left me without a multifunction printer on an Alaskan island. And I can't find the same printer to order because CW jerked me around so long.

 I would not shop here again

by dutchguy7, June 16, 2006

I ordered a Creative muvo tx igb mp3 player on 5-24, the order form stated it was in stock, upon completion of the order i was informed it was out of stock and would be shipped from the vendor, I went to customer service and was informed it would be shipped in a week, after a week i went back to customer service and was told it would be one more week, after another week i went back and was told i would be contacted within 48 hours, after 48 hours i went back and was told i would be contacted within 24 hours, 48 hours later i went back and was finally told they really didn't know when it would ship.At this point i went to Dell and ordered the same item, when i went back to camerworld to cancel the order, I was suddenly told the order would ship the following monday, I cancelled anyway, I have never dealt with such a fraudulent company, you can't believe anything they tell you, I will never do business with them again, If you really want what you are ordering, go somewhere else.

 I would not shop here again

by jaeson46, April 10, 2007

These guys are crooks. Plain and simple. <br> <br> I ordered a Kodak P880 digital camera. They sent me a unit which had OBVIOUSLY been opened, probably used as a floor model. The lense was scratched, the LCD was smeared with fingerprints, and half the accessories were thrown haphazardly into the box. I really liked the camera and was going to keep it regardless, but three pixels were blown out. I can't believe anyone had the temerity to ship this thing as "new". For 800 bucks you expect a WHOLE lot more, like cameras that aren't obviously used and accessories that are factory packaged. On the upside the nice fellow in India who answered the customer service line apologized over and over for the incompetent red neck morons running the warehouse in Georgia and sent me a return shipping form, but even that took 3 days. I will never ever deal with these people again and I suggest you do not either.

 I would not shop here again

by sam-in-diego, September 10, 2007

I placed an order with Cameraworld for some computer memory. Come to find out they do not have it stock and my order was placed in back order. The site clearly stated it was in stock. Be careful, with this company. This was my first and last order if it. I am hoping, that I will get me money back. Customer Service maybe sourced out to India. Person on phone had a very pronounced Indian accent.

 I would not shop here again