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i RECIEVED AN EMAIL NOTIFICATION THAT INCLUDED THE PRICE I EXPECTED TO PAY, THE NEXT DAY I RECIEVED ANOTHER EMAIL WITH A THIRTY DOLLAR INCREASE IN PRICE, CALLED THE COMPANY AND WAS TOLD I WOULD GET IT FOR THE ORIGINAL PRICE. RECIEVED MY CREDIT CARD BILL TODAY, THEY CHARGED MY CARD THE PRICE FROM THE SECOND EMAIL. WILL NOT DEAL WITH THEM AGAIN, AND IF THIS WAS NOT A GIFT I WOULD SEND IT BACK.
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i purchased a camera and got a $50 coupon
i then purchased a camera bag with the coupon but after filling out the coupon section of the order form it didn't take. I then contacted customer service and he said he would contact billing and would apply the coupon.
I got and email saying the bag had shipped and was charged full price. I contacted another customer service rep and she said I would have to return it the re-order it again...
She was not very friendly so i called back and talked to another person who gave me the same story... I asked why should I have to go thru these steps when your order form and your customer service person messed up.
Finally after she talked to her supervisor I was given a $50 credit to my Visa.
Because of these errors I had a bad shopping experience and a very negative opinion of your customer service
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The product and shipping were excellent. However, the price that was charged to my credit card was incorrect, and I had to speak to numerous customer service agents to finally get the credit back to my card. Then I was told that I had to pay shipping, but on the confirmation e-mail that I was sent, it said that shipping was free. There was a lot of run around that I should not have had to do.
I would shop here again
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Ritz Camera/Camera World is the most incompetent, clueless Internet merchant I have ever dealt with. It started on day 1 with misinformation, followed by delays and delays and more misinformation and "running around in circles". Then to top it off, ten days AFTER I canceled the order they still shipped it. The requested RMA has never arrived and phone calls plus over 30 e-mail messages have still not resolved the problems. The last e-mail informed me that they would "expedite" the matter, but that was more thna 10 days ago. This merchant should be BANNED from the Internet.
I would not shop here again
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no good
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Dealing with these people is a hassle
by titusville, November 8, 2006
The Item was advertised new however it was refurbished. The item was listed in stock however it was not. Money was immediately withdrawn from my account without a shipping date. I tried to cancel by phone three times, five days after my first phone and two days after my third attempt to cancel the item was shipped. The excuse was they are dealing with a third party. So the item was never in stock in the first place!! Because they claim the item was shipped (no tracking number offered) the refuse to credit my account.
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Dealing with these people is a hassle and they seem to want to hold on to my money as long as possible. It may be several months before my account is credited.
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My advice is shop some place else.
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I would not shop here again
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This was a major disaster!
First of all, the web site didn't function when I tried to order on-line, so I wound up calling the order in. The site said that it was in stock, This was on a Thursday. On Friday I noticed that I didn't receive a shipping notice, which I thought was unusual for an "in-stock" item. So I called their cust service line and was told that it was coming from their "distribution network" and had no idea how long it would be.
On Tuesday I received an e-mail telling me that it was back-ordered. I sent an e-mail back asking how long the back order was and got no response. On Wednesday I received another e-mail telling me that the item I ordered was actually a REFURBISHED item and if I wanted to cancel my order to let them know. Well of course I wanted to cancel! So I did and even got an acknowledgement on Thursday that it was canceled. The final straw was when I came to work on Monday morning I had an e-mail telling me that my item was shipped on Friday! HELLO???? I mean how much more can they mess up on a single order? This is the worst on-line experience I've ever had and I've bought many things on-line, including a $2,000 plasma TV.
I would not shop here again
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It takes a little too long to get the products, if you are accustomed to shopping in a store.
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easy to order, called to check on shipping service, customer rep was courteous and helpful. Good job, and if needed would order from you again. Thank You
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After the item was still not shipped after 10 days I call the 800 number they said part of the order was back logged. Knowing that the item only came in one box a set, I know they were not telling the truth, plus they cound not even give an estamate saying the the Manugacture ships to them I will got it. Very poor English I had to try and understand.
I would not shop here again
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When this camera was ordered on September 29, I printed out my order confirmatin that was sent by email to me. It had nothing on it to indicate that a follow up phone call was going to be needed. We requested this camera be shipped overnight. I was extremely busy on that Friday and agin on Monday morning with payroll responsibilities. It was not until Monday afternoon that I had time to check emails and find one that said I need to call CameraWorld to confirm my order--or I should say reconfirm my order--I already had an order confirmation. After talking to someone in customer serivce I asked to speak to her supervisor because the answers she was giving me were not acceptable. She said she would transfer me, but all she did was put me on hold. When I finally hung up and called back the second person was of no more help. He only kept saying they sent me an email and left me a voice message--"so sorry". Well there was no voice message to me and the questions I kept asking, which no one could answer was, "WHY did this take a follow up phone call? WHY wasn't the camera shipped as requested? Our credit card was accepted--there should have been no delays in sending this camera. On top of that, the camera did not get shipped until Tuesday and we did not receive it until Wednesday when it was expected Monday. You might as well not have an ordering website and just make people call you so that you can confirm the order with the phone call. I definitely think you lack in customer service.
I would not shop here again
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This is the first time I have purchased anything from your online store and it was a great experience. It was delivered in the time estimated and the products perform as advertised, very good! My only complaint is with the delivery. In this day and age of I.D. theft, it doesn't make sense to ring the door bell and leave assuming someone will answer the door. I don't know what their policy (Fedex I believe) is for leaving deliveries unattended. Gary...
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I was extremely pleased. The product also exceeded my expectations. I found the item I wanted at an excellent price. It arrived in just a couple days after it was ordered. I was so pleased I e-mailed cameraworld a thank you and they were so professional they e-mailed me back....and "gasp" it was NOT a form letter
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Excellent service. My order was shipped right away and arrived on time and in excellent condition. The customer service people were very helpful as well. I'll certainly shop at Camera World in the future.
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Very Good.
I would shop here again
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very good
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I ordered the magellan roadmate 760 about 4 days later no confirmation #. I call the site they said that there was no record of my order. I called head quarter they told me my order was stuck in the computer. They said that the product was out of stock, and need to be back order. I checked the website and they still posted the product availability. I decided to cancel my order. Bad experience.
I would not shop here again
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Don't recommend this website to anybody.
by survey38, July 22, 2006
I ordered the Magellan Roadmate @ cameraworld.com on Saturday July 17. I submitted the order and waited for an email confirmation. I waited and waited day one went by no confirmation, day two and three still no confirmation. On the forth day I call
Read full review...
I would not shop here again
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Every time that I have purchased from Cameraworld the product was as advertised.
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This company is absolutely the Worst
by dutchguy7, June 16, 2006
I ordered a Creative muvo tx igb mp3 player on 5-24, the order form stated it was in stock, upon completion of the order i was informed it was out of stock and would be shipped from the vendor, I went to customer service and was informed it would be shipped in a week, after a week i went back to customer service and was told it would be one more week, after another week i went back and was told i would be contacted within 48 hours, after 48 hours i went back and was told i would be contacted within 24 hours, 48 hours later i went back and was finally told they really didn't know when it would ship.At this point i went to Dell and ordered the same item, when i went back to camerworld to cancel the order, I was suddenly told the order would ship the following monday, I cancelled anyway, I have never dealt with such a fraudulent company, you can't believe anything they tell you, I will never do business with them again, If you really want what you are ordering, go somewhere else.
I would not shop here again
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