by CameraWorld.com Shopper, February 13, 2007

I purchased the Kensington PCKey Nov. 22, 2006 from CameraWorld.com. Item came and failed to work because of software problems within the Kensington PCKey according to its technical support. I returned the item December 13, 2006 per the recommendation of its technical support and have not received replacement PCKey as of Feb. 13, 2007.

 I would not shop here again

by fotojo44, January 30, 2007

Accepted my order, but a week later announced product was back-ordered. Finally received about three weeks after originally ordered. A small non-essential part was missing, e-mailed customer support and finally received a reply over a week later. They said they'd look into it! Wow, I won't be using CamerWorld again, too many good ones out there. Don't need this kind of grief.

 I would not shop here again

by CameraWorld.com Shopper, January 29, 2007

Poorest online order i have ever made. Wouldn't even consider using them again.

 I would not shop here again

by CameraWorld.com Shopper, January 25, 2007

I mistakenly ordered the above item and IMMEDIATELY emailed to ask for it to be canceled saying it was a mistake. I received an email back saying it was canceled. Then I got an email saying it was shipped. I emailed saying I wanted it canceled and they said just refuse it if it gets shipped. It was delivered to my house when I wasn't there and left on the front step. I called the delivery people and said pick it up. They said to mark it refused and they would pick it up. I did so and that has been several weeks. I have emailed and emailed and gotten no results. I called my credit card company and disputed the charge since it has still not been credited to my account. I called the Ritz camera customer services and they said I must have a tracking number. I don't since I just left the package marked refused on my door step for pick up. I have not heard from customer service again though they said they would be back in touch with me. It has been over a week since I spoke with them. This is a terrible way to do business. Please help. Linda Wimpey 703-620-1958

 I would not shop here again

by ocanada81, January 17, 2007

I ordered two digital audio cables from Camera World. After Fed Ex lost the order it took FIVE phone calls for them to send the claim form. It then took three more phone calls for them to issue my refund almost two months later. I don't know how things would have went had there not been the shipping mishap; but when things go wrong there customer service is horrible.

 I would not shop here again

by CameraWorld.com Shopper, January 10, 2007

They sent a confirmation of order saying one item was in stock and reserved and the other was in stock and they would both be sent. Two weeks later I was informed that neither item was available and we would not be receiving them. We still have not rec'd credit card bill, so do not know if they charged us.

 I would not shop here again

by CameraWorld.com Shopper, January 2, 2007

When I see the price in the website, the price of the items is good, but after I finsihed the payment, I receive another payment which the shipping is some higher... I received my item almost one month after, and the invoice inside charged me shipping....the company is in CA!! and there was no shipping fee on my online invoice!! I sent an eamil to their cumstomer service....but haven't got the reply so far......!!!!!! Serious.... I purchased two items there....but so far I just received one of them.....they didn't tell me when they are going to ship it..... and....I am afraid to receive it have to wait for more than a week after they ship it to me!!

 I would shop here again

by wallythomas, January 2, 2007

There web site claimed an item was in stock, so I placed the order. I received a confirmation within minutes. The next day, they sent me an email stating that the item was not in stock, that it was unavailable, and attempted to blame it on a supplier. On top of that, they stated that it would take up to two billing cycles to refund my payment! <br> <br> Obviously, they do not actually keep items in stock, but claim that they do on their web site.

 I would not shop here again

by CameraWorld.com Shopper, December 31, 2006

I ordered a gift card on line for my son that showed up in his email. No problems! Thank you, they loved it since they do a lot of business with the camera world near them in Portland.

 I would shop here again

by CameraWorld.com Shopper, December 28, 2006

Shipping produces by UPS would be much more reliable than Fed-Ex, which is not reliable.

 I would shop here again

by CameraWorld.com Shopper, December 24, 2006

They advertised the merchandise as in stock, then kept delaying shipment because it wasn't in stock, then cancelled the order. They did not resond to an e-mail inquiry.

 I would not shop here again

by CameraWorld.com Shopper, December 21, 2006

The purchase experience was all I could have hoped for. The customer service after the sale was non-existant. After several attempts to contact them at their customer service email address (which did not even ellicit an automated response), I have decided that I will have no further dealings with this merchant, and will advise all my friends and aquaintences to do likewise.

 I would not shop here again

by CameraWorld.com Shopper, December 15, 2006

I liked being able to use my Paypal account. Very good service no problems at all. Very quick delivery. I'm very pleased.

 I would shop here again

by CameraWorld.com Shopper, December 11, 2006

i RECIEVED AN EMAIL NOTIFICATION THAT INCLUDED THE PRICE I EXPECTED TO PAY, THE NEXT DAY I RECIEVED ANOTHER EMAIL WITH A THIRTY DOLLAR INCREASE IN PRICE, CALLED THE COMPANY AND WAS TOLD I WOULD GET IT FOR THE ORIGINAL PRICE. RECIEVED MY CREDIT CARD BILL TODAY, THEY CHARGED MY CARD THE PRICE FROM THE SECOND EMAIL. WILL NOT DEAL WITH THEM AGAIN, AND IF THIS WAS NOT A GIFT I WOULD SEND IT BACK.

 I would not shop here again

by CameraWorld.com Shopper, December 10, 2006

i purchased a camera and got a $50 coupon i then purchased a camera bag with the coupon but after filling out the coupon section of the order form it didn't take. I then contacted customer service and he said he would contact billing and would apply the coupon. I got and email saying the bag had shipped and was charged full price. I contacted another customer service rep and she said I would have to return it the re-order it again... She was not very friendly so i called back and talked to another person who gave me the same story... I asked why should I have to go thru these steps when your order form and your customer service person messed up. Finally after she talked to her supervisor I was given a $50 credit to my Visa. Because of these errors I had a bad shopping experience and a very negative opinion of your customer service

 I would shop here again

by CameraWorld.com Shopper, December 3, 2006

The product and shipping were excellent. However, the price that was charged to my credit card was incorrect, and I had to speak to numerous customer service agents to finally get the credit back to my card. Then I was told that I had to pay shipping, but on the confirmation e-mail that I was sent, it said that shipping was free. There was a lot of run around that I should not have had to do.

 I would shop here again

by CameraWorld.com Shopper, November 22, 2006

Ritz Camera/Camera World is the most incompetent, clueless Internet merchant I have ever dealt with. It started on day 1 with misinformation, followed by delays and delays and more misinformation and "running around in circles". Then to top it off, ten days AFTER I canceled the order they still shipped it. The requested RMA has never arrived and phone calls plus over 30 e-mail messages have still not resolved the problems. The last e-mail informed me that they would "expedite" the matter, but that was more thna 10 days ago. This merchant should be BANNED from the Internet.

 I would not shop here again

by way2drenched, November 17, 2006

I ordered a Canon multi function printer, which had just stopped being made, on October 3, my credit card was charged Oct 6. No delivery. I called numerous times, was told it was to be shipped from the vendor/distribution center. Promised 3 times that CameraWorld would contact distribution center. November 16th I finally called and was demanding. The Indian phone people, nice themselves, had no authority to cut a price break etc. on another printer. I gave up in disgust. It left me without a multifunction printer on an Alaskan island. And I can't find the same printer to order because CW jerked me around so long.

 I would not shop here again

by CameraWorld.com Shopper, November 12, 2006

no good

 I would shop here again

by titusville, November 8, 2006

The Item was advertised new however it was refurbished. The item was listed in stock however it was not. Money was immediately withdrawn from my account without a shipping date. I tried to cancel by phone three times, five days after my first phone and two days after my third attempt to cancel the item was shipped. The excuse was they are dealing with a third party. So the item was never in stock in the first place!! Because they claim the item was shipped (no tracking number offered) the refuse to credit my account. <br> <br> Dealing with these people is a hassle and they seem to want to hold on to my money as long as possible. It may be several months before my account is credited. <br> <br> My advice is shop some place else. <br>

 I would not shop here again

by CameraWorld.com Shopper, October 30, 2006

This was a major disaster! First of all, the web site didn't function when I tried to order on-line, so I wound up calling the order in. The site said that it was in stock, This was on a Thursday. On Friday I noticed that I didn't receive a shipping notice, which I thought was unusual for an "in-stock" item. So I called their cust service line and was told that it was coming from their "distribution network" and had no idea how long it would be. On Tuesday I received an e-mail telling me that it was back-ordered. I sent an e-mail back asking how long the back order was and got no response. On Wednesday I received another e-mail telling me that the item I ordered was actually a REFURBISHED item and if I wanted to cancel my order to let them know. Well of course I wanted to cancel! So I did and even got an acknowledgement on Thursday that it was canceled. The final straw was when I came to work on Monday morning I had an e-mail telling me that my item was shipped on Friday! HELLO???? I mean how much more can they mess up on a single order? This is the worst on-line experience I've ever had and I've bought many things on-line, including a $2,000 plasma TV.

 I would not shop here again