by anadyjune, July 8, 2008

Online navigation was very easy. Just type the product name in the search menu and press enter. I was very pleased to find out I didn't have to pay shipping on the Skip Hop Via Messenger Diaper Bag plus, I received a mini diaper changer for free!! I had     Read full review...

 I would shop here again

by kimberlylh9, May 6, 2008

I fell in love with the mod turtle crib bedding as soon as I laid my eyes on it in a catalog. The four piece crib bedding was retailed at $174 in the catalog. I conducted a thorough web-based search to see if I could find the mod turtle bedding at a     Read full review...

 I would shop here again

by hollyn23, February 18, 2008

I ordered a Britax Boulevard seat for my 5 month old daughter on March 23. I received the seat 4 days after I ordered it but it was the incorrect pattern. I called customer service to see about exchanging it and they told me I needed to email pics of the seat to prove it was incorrect. After doing this they sent out a call tag to have the seat picked up from my house. They received the seat on April 4 and today is the 25th and my card has still not been credited. I have called several times and I am always told something different. Last week I was told my card was credited on the 16th today I was told my card was credited on the 24th. So unless you are absolutely sure you will be keeping the item you are ordering I wouldn't recommend this site to order from.

 I would not shop here again

by abstigumph, December 16, 2007

I returned a changing table to Baby Universe because my daughter-in-law found a nicer one at a different store. Baby Universe charged me almost ONE THIRD OF THE TOTAL PURCHASE PRICE for "restocking". I received the refund FOUR MONTHS AFTER RETURNING the merchandise, and only after repeated e mails and phone calls. This merchant is either VERY DISORGANIZED or VERY DISHONEST. Whichever it is, people should be warned to STAY AWAY FROM BABY UNIVERSE!!!

 I would not shop here again

by xh_yue, November 8, 2007

Purchase and delivery are ok. BUT, the customer service totally sucks!!! BabyTV.com once had a promotion of giving cash back of $50 on purchase of $200 made through babyuniverse.com. I made a qualified purchase of $250 within required time period, and mailed out all the required documents. 3 months later, I called to track my cash back and was told they never received my submission and won't issue the cash back by all means even I re-mail all the documents. Anyway, their customer service sounds that they don't care what a customer would think about them in such a situation. <br> <br> So, if you shop from BabyUniverse.com without any trouble like delivery delay, cash back delay, wrong order, etc., you're fine. Otherwise, their will for sure drive you mad. All you're gonna hear is "I'm sorry, I can't..." <br> <br> I won't shop there any more no matter how attractive their prices are.

 I would not shop here again

by miarodgers, September 27, 2007

I will never order anything from Baby Universe again. I ordered online the AFG Grace changing table in a natural wood color. My credit card was charged within one day. Then I received an email explaining this product was discontinued, so I requested a     Read full review...

 I would not shop here again

by braggsalot, September 17, 2007

I made a recent purchase with Baby Universe and I found a lot of problems with their company. First off they have a price match guarantee for which they are not willing to stand behind. I also made contact with their customer service representatives and     Read full review...

 I would not shop here again

by Baby Universe Shopper, September 11, 2007

The most frustrating experience was that the "order history" link often didn't work and just put me back to the log-in page. But, the doll house is wonderful and arrived quickly and in good shape.

 I would shop here again

by zackh, September 7, 2007

I ordered a bassinet that had a decorative fabric liner around the bassinet. When it arrived, there was mold and rust stains on the fabric. Not the most desirable or sanitary condition for our little bundle of joy. I called the manufacturer as directed and was told they had discontinued that model in 2005 and to contact Baby Universe. Baby Universe was very unhelpful and said we would have to ship it back and wait for their decision. Where's the baby to sleep when I send back the entire product vs. just sending back the damaged material? I wouldn't put my trust in this company. <br> <br> http://www.babyuniverse.com/pro/baby/64588/3in1DeluxeConvertibleBassinet-BlueToile.html <br> <br>

 I would not shop here again

by Baby Universe Shopper, August 19, 2007

Item just as described; shipping was quick.

 I would shop here again

by Baby Universe Shopper, August 10, 2007

The packaging wasn't exactly special, it was just the regular car seat box. However because of the super speedy shipping everything was fine. The box was a tad beaten but the carseat was unharmed. I cannot believe how fast my item arrived. I will definately purchase from Baby Universe again!

 I would shop here again

by sarashay1, July 18, 2007

I ordered a stroller 4 1/2 weeks ago and still have not received it. Three days ago I was promised that it would be sent three day air and today I spoke to them and they don't even know if it has shipped yet. Don't order from them even if they are cheaper, it is not worth the agrivation.

 I would not shop here again

by abdjr111, July 10, 2007

Ordered a nationally available stroller, under the description of being "In Stock." Heard nothing for two weeks; called only to find out stroller was backordred. No apology given for not communicating this. Stroller then backordered twice; pushed back until the point that it was no longer available at all. Oh--and by the way--they charged my credit card for the stroller the minute it was ordered and thus I paid for it two months ago!!

 I would not shop here again

by krdindy, July 10, 2007

On June 4, 2007, I ordered a Baby Planet Unity Sport Stroller from Baby Universe. I was informed that the stroller was out of stock, but that Baby Universe had ordered the stroller from the manufacturer. However, it is now July 10th and I still do not     Read full review...

 I would not shop here again

by marima, July 5, 2007

Great experience with ordering the Maclaren Twin stroller. As promised, promptly received order confirmation number and tracking number. The (free!!) shipping was amazingly fast -- within one week of order received the stroller flawless and neatly packaged. Would definitely use this seller again and would recommend it to others.

 I would shop here again

by lucybug25, June 21, 2007

I purchase a stroller from Baby Universe. The product was shipped from the manufacture and was defective. Baby Universe's customer service was outstanding from the beginning to the end. They were extremely nice and prompt.

 I would shop here again

by alio4206, June 14, 2007

I ordered a higher end umbrella stroller from Baby Universe and automatically received free shipping. I also found a coupon code online for 10% off. So, the product was on sale for $10 off, I got another $10 off with the coupon, and also got free shipping. It was an incredible deal. <br> <br> I had read horror stories about shipping from Baby Universe AFTER I had ordered my product, so I was nervous that it would be a nightmare. I ordered the product on Sunday night and sure enough, Monday afternoon I got shipping confirmation for my order and a tracking number. Here I sit on Wednesday morning and UPS says that my order will arrive at my door sometime today. <br> <br> You can't beat 3-day shipping when shipping is free! I would definitely purchase from Baby Universe again!! <br> <br>

 I would shop here again

by Baby Universe Shopper, May 29, 2007

My recent purchase through BabyUniverse.com has been my worst internet shopping experience. After problems ordering online, I had to call multiple times to finalize the order. Instead of getting one car seat, I received two. Three weeks and many phone calls later BabyUniverse.com still refuses to pay for the return shipping of the second seat.

 I would not shop here again

by Baby Universe Shopper, May 9, 2007

The items I ordered are on special order. Some of these questions do not apply.

 I would shop here again

by katieslovinmom, April 24, 2007

My daughter was due with my first Grandchild at the end of March. She ended up delivering a month early. She wanted the Graco 540 Travel System, which is around $169.00. She needed it sooner then expected so on February 24th I went online to order. I     Read full review...

 I would not shop here again

by Baby Universe Shopper, April 20, 2007

Both chairs arrived quickly and in good condition. Thank you.

 I would shop here again