by Wolf Camera Shopper, January 21, 2008

SD card has been back ordered with no expected delivery date. Called customer service and could not understand customer service representative. Had to have things repeated over and over. Rep could not give expected date for shipment nor did he seem to care. Answers were very flipant. The item is available in store and has been. Also ordered a camera package which required several phone calls to get order completed. Once again I could not understand rep nor was I able to get questions answered satisfactorily. I am very dissatisfied with WolfCamera.com. I have only had good experiences in the store and could not understand the difference until I was told they were different companies.

 I would not shop here again

by Wolf Camera Shopper, April 17, 2007

Customer service has no clue on what is happening with the order. They told me it hadn't even shipped yet so I cancelled the order. An hour later is was delivered by UPS! I called to complain and they insisted that the package had not yet shipped! Totally clueless!

 I would not shop here again

by Wolf Camera Shopper, February 11, 2007

Received e-mail confirmation that my order had shipped by the method I specified (USPS Priority Mail). But over 2 months later I received another e-mail confirming shipment was made by UPS. I called customer service (India) to further inquire why the shipping method was changed (UPS cannot deliver to an APO address). It is then that I learned that my order was returned to the warehouse. I replaced my order with another vendor (through Amazon) and received my full order in about 10 days. Wolf Camera needs to learn how to ship to APO addresses and provide better feedback if and when they encounter a problem. I need to buy more products, but I will not use Wolf Camera again.

 I would not shop here again

by Wolf Camera Shopper, March 13, 2007

The package was never delivered, Wolf camera was no help. They said that they would credit my credit card when they got the package back, even tho they knew I had not received the package. I notified my credit card company not to pay them

 I would not shop here again

by Wolf Camera Shopper, April 9, 2007

Disinformation from beginning to end. Said it would ship in 24hrs, it did not. I phoned the following week. Still hadn't shipped, didn't know when it would and would not cancel my order, said they couldn't and I could return it when I got it, but I would have to pay return shipping and a restocking fee. If you don't care when you receive an item, don't require tracking info, customer service or the ability to return the item with out getting gouged then these guys might work out for you. Personally, I will never order from Wolf again.

 I would not shop here again

by Wolf Camera Shopper, June 13, 2008

Returning merchandise is a nightmare. It has been six months and I haven't got my refund yet. I will never, never, ever do business with Wolf Camera again.

 I would not shop here again

by Wolf Camera Shopper, August 28, 2007

I was very dissatisfied with the return procedure. It took over 30 days to receive the return authorization code. It then took seven(!)months to receive the credit to my credit card. Repeated phone calls (remembering to write down the name of whom I spoke with) did no good. An incredibly frustrating experience. I will not even consider shopping on-line with this merchant ever again.

 I would not shop here again

by Wolf Camera Shopper, January 14, 2008

My experience with Wolf Camera was totally unacceptable. They overcharged me twice - on shipping and on the actual product. They tried to cheat me out of the free bonus items that were included in the special they were advertising. They made no offer of restitution. They were rude and uninformed -- even at the corporate office, not just the customer service dept. They canceled my entire order because ONE item was not available. I had to make countless phone calls to multiple departments to get my issues settled, and they still were unwilling to work with me in a professional manner to resolve my complaints. I will not shop here again, and I have told all my friends and family about this horrible experience. I have more important things to do than this, but the experience was just that bad.

 I would not shop here again

by Wolf Camera Shopper, June 10, 2007

What a terrible Company! They want information that is none of their business. They claim it was for my security, however, my Credit Card Company told me not to divulge this information! The charge was approved and they still would not ship the order! I finally canceled it and bought the same merchandise from another vendor. They will never get my business or any business from my friends again!

 I would not shop here again

by Wolf Camera Shopper, May 4, 2007

Customer service there is an absolute joke. They took two days to process the order and THEN I had to call them to confirm it which delayed the shipment yet another day. I think their Customer Service is someplace in India because they obviously speak English as a secondary language. I finally got the Fedex tracking number several hours AFTER the printer arrived. Shipping costs were considerably MORE than originally quoted. Then after all that, they told me there was a $50.00 rebate on the printer and when I requested the form to submit, told me "We are sorry to inform you that we accidentally pasted that notes. We cannot give rebate form to your order.We really apologize for this problem." I don't care if they do have the lowest price, stay away from Wolf Camera or Ritz Camera, or any other of the Ritz Interactive sites.

 I would not shop here again

by Wolf Camera Shopper, October 19, 2007

I tried to order an online gift certificate for a friend's birthday. She did not recieve the gift certificate and after contacting wolfcamera twice I was told they could not cancel the order, nor could they show proof of anyone receiving or using the gift certificate. I used another on-line merchant with no problem to send her a different gift certificate. I will not use wolfcamera.com again in the future

 I would not shop here again

by Wolf Camera Shopper, December 28, 2007

I ordered the product 2 day delivery. I ordered on Monday. It was shipped on Friday. I was told it was shipped FEDEX. I could not track it as the tracking number did not show up on their list. I received the package on Monday to discover it was shipped UPS.

 I would not shop here again

by Wolf Camera Shopper, April 24, 2008

I purchased a camera kit from Wolf's website after seeing it in newspaper ad. When purchasing it online a label "in stock" was next to image. After completing the order, including payment, received email stating that part of the order was in stock, but camera kit was on back order and would be shipped when received from manufacturer. Waited approximately two weeks then tried an online chat with a "customer service" representative, which from the syntax of the conversation, was located in a foreign country. She was unable, or unwilling, to give a firm shipping date of the merchandise, or to make a substitution that could be shipped immediately. I discontinued the conversation thread in exasperation. One week later after receiving an email telling me that Wolf had not forgotten my order. I sent an email to "customer service" asking once again about a shipping date for the merchandise. Today, 5-6 weeks later, I still have yet to receive a reply from "customer service" to my email. In the meantime, I did receive the merchandise five weeks after it was ordered. I have purchased camera equipment, both personally and professionally for years from other suppliers both online and by catalog. This was by far the worst experience in 30 years of purchasing equipment Either they did not forecast the demand, or waited until it was created and then placed the order with the manufacturer. Either way the customer lost as per usual in today's business environment.

 I would not shop here again

by Wolf Camera Shopper, August 9, 2007

AWFUL. I ordered the items, paid to have them rush delivered. They didn't arrive. Called customer service and was advised they were on back order. Requested the order be cancelled. 4 weeks later they ship the items. I have to send them all back. No credit to my credit card has been received. Called Customer service again to check on the status of my refund. Was to receive an email stating they were processing it. Still have not received the refund and or email. This has been nothing but one big hassel for me with no follow through on their part.

 I would not shop here again

by shopouts, February 15, 2004

Wolf Camera is now owned by Ritz. The Wolf salesmen at the stores that I stopped at in the Chicago area regularly badmouthed Ritz. They said that Quanteray (Ritz's generic supplier)was Sigma's (Wolf's generic supplier)low end. When the Wolf salesmen are on commission, they sell what is good for them, not the customer. The selling price is not idicative of how much they make. A high priced Nikon SLR may not earn them as much money as a low priced Minolta point and shoot. Buyer beware. They also badmouthed Canon to me, saying that it was the most repaired brand that they carried. They love to push Sigma, Minolta, and Fuji.$$$ Not a bad place to buy if you know anything ahead of time...just do not trust them.

 I would not shop here again

by zeylek, August 8, 2005

I'd stay away from Wolf Camera as if they were the plague! They accept your credit card, don't ship the order (I ordered on July 1st,2005 and haven't received my camera yet), refuse to refund and their customer service is the pits. Once they have your money - your finished!

 I would not shop here again

by ervet01, July 10, 2007

This has been the absolute worst online and phone shopping experience I have ever had. They are totally incompetent and rude. I recommend BH Photo as an alternative. In fact I am canceling my order with them because after 6 calls they still can't get their act together!

 I would not shop here again

by ariba60, November 24, 2003

I called Wolf camera to inquire about a Nikon F100. The guy on the phone has very little clue about Nikon products/lens. The he said he could not give me a price because his system was rebooting. After wasting some 20 minutes an a number of "can you hold on sir" and then he disconnected me. <br> <br> I redialed(don't know why I bothered) and another sales guy picked up the phone. He was more knowledgeable, however I had similar problems. This guy also took ages to find the price, but alway cam up with the price of lens range or models that I did not ask for. <br> <br> Seems like a Joke talking to these folks. I wonder if they just hire school kids who learn on the job. Anyway, after wasting 45 mins I did not get the price for the Nikon F100 or the f2.8 lens and flash. <br> <br> Just to keep things straight, the service in Wolf Camera shops is far better and varies from shop to shop. <br> <br> <br> Kay

 I would not shop here again

by eric06, December 14, 2003

We purchased a Sony Video Camera from a LOCAL neighborhood Wolf camera <br> store as a gift. We were sold on the idea of local sales and service support. We purchased an extended maintenance <br> agreement. Eleven months later we had a problem with the film loading mechanism. The store said they were unable to locate invoice records, name, address records, maintenance agreement, or camera serial # info. and refused to take the camera in for service. Don't be misled by these folks <br>

 I would not shop here again

by doc4492, March 25, 2008

Ritz Camera does not honor their promotions. They were supposed to send a $50 gift card as part of a promotion when I purchased my camera. I contacted them several times each time they said it will be emailed to me in 24 hours, no gift card has arrived. I will not do business with them again. They are not a trustworthy company. <br> <br>

 I would not shop here again

by personage, September 16, 2004

my order was turned down because my files were in TIFF format. apparently only JPEG format is acceptable. what kind of a professional would insist on JPEG?! clearly they don't care about the quality of your prints.

 I would not shop here again