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my order was easy and received it in short order
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I have used WolfCamera many times and very pleased with the service.
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Second item not received oredred 4 months ago
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I did hear and read some not-so-good reviews about shopping online at Wolf Camera but everything went very well for me.
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Did not receive mail-in form. when went to customer service at local Wolf store was told they were not obligated to provide support since I did not purchase from store.
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Had trouble understanding the sales clerk. She did not speak very good English.
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Well satisfied.
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I received 2 phone calls from 2 people I could not understand because of their broken English. Both times they asked for the same information that I had already given them during the online ordering process. One or the other should not have been necessary. And...they should use people that can be understood when making the calls to verify information. I was told that they would not ship the purchased item unless I played their game and gave them the requested information, which they already had. Not a very pleasant experience and one I will not go through again.
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First product shipped was cannabalized. The sent a second telescope which was defective and contained broken components. I have been waiting over five weeks for a refund!
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FAST delivery, good price, excellent packaging.
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Horrible customer service & does not owe up to their end of the service/repair contract.
by angela60607, June 20, 2006
Buyer beware online or brick & mortar. I purchased a camera ($450 Sony digital) from here, Wolf Camera, and a 2-yr $120 replacement/service plan, after the camera was sent out 2x's at 6 weeks each for repair for the same problem, the camera broke a 3rd
Read full review...
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it was a pleasant experience
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Prices were good. Shipping was okay. It was difficult to overcome the language barrier when calling the customer service center. The customer service representatives were very nice and very helpful, but I could barely understand what they were saying.
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If the item is in stock it's great, but if it's a back order you never know where you stand in the process.
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Excellent accessibility; excellent product; easy to use website.
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Easy
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Their process was the most frustrating I have ever endured. I have not yet received what I ordered, and when I ordered I knew it was on back-order, but none of the tracking links work so I have no idea of status, and since I am out of the US I do not care to continually spend money speaking to people that can't help.
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I repeatedly received emails to contact customer service. After I contacted customer service I was informed each time there was no problem and order was on its way. It wasn't and each phone call I made was from overseas. Saving shipping costs was no big deal when I had to spend the money on long distance charges.
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Nikon Camera, bag and sd memory card arrived soomer than I expected. All was in excellent condition, however, the camera bag rated to fit "larger" digital cameras was not big enough. It was returned and I promptly received a confirmation that it had been received and credited. Great work overall. Best buy on Nikon D50 camera.
Thanks
Charles Parker
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Surprisingly positive
by greg3305, January 22, 2006
Ordered a Canon EOS 20D from Wolf Camera during the busy Christmas shopping season. At first they claimed they were unable to authorize a price match on the item, despite their website's claims of low-price guarantees, but I persisted and 90 seconds later I had a price match. I ordered the camera and it shipped immediately, but I was amazed to find the camera on my doorstep a few days later - they had thrown in 2-day FedEx shipping for free!
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If you are looking to purchase anything from them and they give you a hard time about price matches, remind them that their website guarantees the lowest price. As long as they think you've read their price match policies, they'll honor them. Also, when talking to them on the phone, you'll have a hard time finding a customer service representative who speaks English as a first language.
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Worst experience - double billed and poor customer service
by rspurgeon, January 19, 2006
Worst experience with on-line shopping. Wolf camera charged my account, then Ritz camera charged it as well. Basicially I got double billed. When I called customer service the first time, they hung up on me. The second time I called, they said this was normal practice and it should clear up in 24 - 48 hours. It has been five days and the second billing still has not been removed from my account. So I have several hundred dollars in my account I cannot get to because of these people.
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