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The shopping experience in the store was great, and ordering online was fine, but this whole issue with the item being backordered is really frustrating because there is no definite timeframe as to when I can expect to get it.
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This order was combined with a $100 rebate for an HP printer. Wolf did not supply rebate forms. Many, many emails about this went unanswered. Phone calls resulted in false promises. I was supposed to get a free album; this never materialized. On my own, I was able to find two rebate forms of $50 each. Last week I got a $50 check from HP; Ritz Camera has approved a $50 rebate and will soon mail. Wolf ships the merchandise very quickly and in good condition. Their customer service is non-existent. That is and was my experience. I'll never order from them again.
 I would not shop here again
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Excellent!
I would shop here again
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Easy and efficient
I would shop here again
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Everything was as advertised and arrived in good condition on time.
I would shop here again
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Price on teh Web was $5 less than my bill after the oprder was complete. It took 4 weeks to get my $5 back from the Indian call center, but at least I got it back.
I would shop here again
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I ordered this product using my debit card and they charged me twice for it, once when I ordered and once when it shipped. When I called to ask why this happened they said it was standard procedure, and had an attitude that I should know this. No where on there website does this mention this. And then the customer service person said that it would "Just go away" in a few days. In the meantime, my account was debited that amount. I'm glad I did not buy a thousand dollar camera from them or I would have bounced checks until the second amount "just went away." I am sorry they handled it this way, because I really like this company, but I doubt that I will ever buy anything from them ever again.
I would shop here again
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I will not ever do it again ...
I would not shop here again
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The web site offered a printer with the purchase of a camera, and indicated an instant $ 50 rebate and a $ 50 mail-in rebate. I tried to order on-line, but the "instant rebate" would not enter. I called the toll-free number, and spoke with someone who was not fluent in english. He mishandled the order in several ways: 1. I ordered a black camera, but he sent a red camera. 2. I ordered a $ 15 memory card, but he sent a $20 memory card. 3. MOST IMPORTANT, he lied about the instant rebate and the amount my credit would be charged. He indicated that he had applied the "instant rebate" and that my card would be billed $ 250 when, in fact, he billed my card $ 300. This misrepresentation was fraudulent.
I would not shop here again
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Returning merchandise is a nightmare. It has been six months and I haven't got my refund yet. I will never, never, ever do business with Wolf Camera again.
I would not shop here again
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very easy to order.
I would shop here again
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Camera specifications were poor. This camera is battery operated and drains the batteries much too quickly. I wanted to send it back and buy a Cannon Elpf but was one day over the "return deadline" so Wolf would not take it back. I intend to tell everyone at my firm about this very poor customer service. Also, the Olympus Master you must use to transfer pictures from camera to PC is cumbersome and is not compatible with my PC. I will sell this camera on my own and buy a Canon from another dealer.
I would not shop here again
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It was great, would have liked to have been able to received points on my wolf rewards.
I would shop here again
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It was very easy to buy this camera. I did everything with one phone call. I could have purchased it over the internet if I wanted to. I would not hesitate to deal with Wolf Camera again. All the info. was on the website.
I would shop here again
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I shopped with this merchant due to name recognition and reputation in order to avoid the usual internet purchasing hassles. Unfortunately I encountered exactly the same hassles at Wolf Camera. I received disinformation from three distinct individuals with regard to when the item would ship and, in the end, because their info was incorrect, I had to pay extra shipping at the last minute to insure the item arrived on time. Despite an email to their customer service contact detailing these issues, the merchant never responded. I am very disappointed and will be sure to pass this along to anyone I encounter who is interested in buying camera or related products. They certainly did not live up to their reputation.
I would not shop here again
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There was some confusion on one of the items I ordered. Apparently it was discontinued or permanently out of stock but I wasn't informed until I called to see what was going on. Also, the item is still on the web site.
I would shop here again
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I like shopping at Wolf Camera because it is so easy to get around the web site.
I would shop here again
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Fast service and great web site (easy to navigate). Wide array of the top products on the market. Don't change a thing you guys have got it right.
I would shop here again
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I purchased a camera kit from Wolf's website after seeing it in newspaper ad. When purchasing it online a label "in stock" was next to image. After completing the order, including payment, received email stating that part of the order was in stock, but camera kit was on back order and would be shipped when received from manufacturer. Waited approximately two weeks then tried an online chat with a "customer service" representative, which from the syntax of the conversation, was located in a foreign country. She was unable, or unwilling, to give a firm shipping date of the merchandise, or to make a substitution that could be shipped immediately. I discontinued the conversation thread in exasperation. One week later after receiving an email telling me that Wolf had not forgotten my order. I sent an email to "customer service" asking once again about a shipping date for the merchandise. Today, 5-6 weeks later, I still have yet to receive a reply from "customer service" to my email. In the meantime, I did receive the merchandise five weeks after it was ordered. I have purchased camera equipment, both personally and professionally for years from other suppliers both online and by catalog. This was by far the worst experience in 30 years of purchasing equipment Either they did not forecast the demand, or waited until it was created and then placed the order with the manufacturer. Either way the customer lost as per usual in today's business environment.
I would not shop here again
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Wolf camera sent me a broken tripod and has not responded to 4 emails I have sent them in the last FOUR weeks. They still have not responded. I tried contacting my local wolf camera and they told me they would not take anything back and that I was stuck dealing with wolfcamera online. Lousy customer service! Wolf Camera obviously does not give a hoot about their customers! WORST internet company EVER!!!!
I would not shop here again
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Great experience. Received order in two days. Merchandise in great condition. Would shop there again.
I would shop here again
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