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TigerDirect.com
Average Rating: 4.5/5.0 store rating
On-Time Delivery 4
Customer Service 3
Reviews provided by    Epinions
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Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
DON'T TRUST THEM FOR MAIL IN REBATES!!!
by scottls2, October 31, 2007
> > I'll never trust TigerDirect.com again! Especially their rebates! If you get an email with an incredible deal but its with a mail in rebate, DON'T TRUST IT!!!! They hide details so that you wont qualify for the rebate AFTER you have made the     Read full review...

x I would not shop here again
 
Author's Rating: 3/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 5/5.0 store rating
When everthing goes well they're good but customer support is just fluff
by tfk11, October 17, 2007
I've made a total of 7 orders from TigerDirect.ca in total. Although they offer products at good prices and provide fairly quick shipping I have had several issues. The first issues is with their return process. Like so many other companies,     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Excellence unparalleled
by rocksoff1980, October 16, 2007
We have ordered from Tiger Direct for the past three years from we have never had a problem with them. Last December I order a Computer Kit from them and two days later discovered that I had forgot to order one of the parts needed to build the computer.     Read full review...

  I would shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 4/5.0 store rating
You get catalogs in the mail no matter if you ask them to stop.
by sohccbs, October 11, 2007
TigerDirect has good prices, shipping and most anything you need to build computers, BUT if you buy anything from them....you'll never get off their catalog mailing list. <br> <br> They send catalog after catalog, even if you complain and complain to them and ask to be removed from their list. I had to file complaints with my state's attorney general and the FCC to get them to stop sending catalogs. <br> <br> Wish I could shop with them, but I won't becuase the keep sending catalogs. <br> <br> Tiger direct sends tons of spam. TigerDirect sends you catalogs in the mail over and over even when you ask them to stop. It took me months to end the glut in my mailbox. <br> <br> I'll never shop with them again.

x I would not shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Always glad to shop there
by circcircler, October 10, 2007
I have to recommend TD 100% to any new or experienced computer shopper looking for a great deal that comes with whole-hearted customer service behind it. I can’t say this for many other retailers except Amazon and Buy.com, so I guess TD has gained my     Read full review...

  I would shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
NEVER USE THEM AGAIN FOR GOD'S SAKE !
by bigdaddy93402, October 8, 2007
They are Cheats!!! You better check your order over thoroughly. I ordered a printer from them based on an email they sent, then to find out it had to be ordered WITH a computer to qualify which was not evident in the email. <br> They also charged $35.oo shipping and Handling for a $200 order!!!!!!! I was dumbfounded! They never told me the cost of shipping during the salesperson's summary on the phone, though I had tried to get free shipping and in the end I was cleverly steered away from the subject. I never found out how much they were charging on the shipping until after they had shipped it, and sent the bill. I tried to cancel the order, but they refused saying it had already been shipped. (This was a sunday order that I tried to cancel as soon as I got the bill on monday). Then when I confronted them it turned out they were charging that much for the worst shipping on top of it! Nor would they rectify it.

x I would not shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 4/5.0 store rating
Do not recommend!
by blbker, October 5, 2007
We have ordered from them a few times over the years. Until this time there has been no problems other than I didn't think that their prices were all that great. <br> <br> This time I ordered an item for a notebook computer. The item didn't work so I contacted Tiger Direct for a return and refund. Even though their item description SAID you could return it in 30 days, they told me differently when I contacted them. They said that they don't take returns on that item and to contact the manufacturer. I can't even get the manufacturer to talk to me. Tiger Direct will do nothing. <br> <br> Maybe Tiger Direct hasnt' heard but there is a lot of competition out there for these products. I can definitely live without them. Low rating for them.

x I would not shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Efficient and full of quality customer service
by semiworship, October 5, 2007
In this age of convenience and instant gratification via high-tech means, we can be used to seeing companies who sacrifice quality and customer service for speed, but Tiger Direct struck me as one of the few companies out there who really pride     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-Line Integrity
by jerryspoor, October 5, 2007
Their integrity is exceptional for an on-line store. If you get the wrong product or a bad product they will take it back. They are always there at 1-800-800-8300 to take care of you. The selection is good. The sales staff is adequate but not all sales people are good with all products. It helps to know what you want rather than letting the sales staff make the final decision on what part you will order. Occasionally a salesperson does know what is best. TigerDirect is one of the few on-line stores I trust for computer parts. I have made returns in the past and they could not be more supportive in gaining my trust. I could name a few on-line stores at the other end of the integrity spectrum but you can find the evaluations easy enough. Remember, it is easy to receive a good product and feel great about it. The question is what happens if something goes wrong. Does the store have a telephone number and do they support you?

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Worth a shot
by dudders59, September 27, 2007
I spoke with a friend a early this year who really waxed enthusiastic about the great price and service he got when purchasing a tv from Tiger Direct. When I began shopping around for computer components, I took his advice and gave Tiger Direct a fair     Read full review...

  I would shop here again
 
Author's Rating: 4/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
User-friendly site and very supportive of the customer
by revocalling, September 24, 2007
Last year I found myself shopping around for a bare bones computer kit, and I finally purchased a very satisfactory kit from Tiger Direct. The only problem (which was my fault) as that I had forgotten to one of the key components, which totally slipped     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Very professional!
by wishingwell, September 17, 2007
I thought that ordering online or calling in an order to have it shipped long distance would be troublesome, considering I live in Oregon and Tiger Direct's ware house is located in Illinois. To this day, however, I am happy to report that I have never     Read full review...

  I would shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 1/5.0 store rating
Bad first impressions
by greentx, September 16, 2007
My first time using tigerdirect.com <br> <br> I recently ordered a refurbished Gateway laptop (Item Number G153-MX6426). The order status came up All Backordered - These items are currently on backorder, and will ship as soon as we receive stock on them. After 5 days of hearing nothing on this I emailed tigerdirect. I don't mind waiting but would at least like to know an estimated time if they have one. Here is the response I got: <br> <br> "Unfortunately our records indicate that this item is on backorder and is no longer available. Please browse our site for a replacement or contact one of our sales representatives at 1.800.800.8300 for further assistance." <br> <br> So now I have to CALL them to get them to cancel my order (which is ridiculous, I made the order online why can't I cancel it online?) On top of that they already put a pending charge on my paypal account so that has been sitting there for days taking up resources for no reason. <br> <br> All in all I think I will save myself the hassle of dealing with tigerdirect again and just use some other service.

x I would not shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
You will get your rebate!
by rhfisherii, September 14, 2007
I have had nothing but positive experiences at tigerdirect.com. I have returned and exchanged items without a problem. I have also done three rebates without experiencing any problems. It seems to me, that if you read most of the negative reviews     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Bargains with great service
by soultyrant, September 13, 2007
Tiger Direct states that they have over 50,000 computer products in stock at blowout prices. I wouldn't argue with them. Tiger Direct is the THE Online Store where we've spent the most money on the most products. That's not to say that their products are     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Positive experience
by farmer_ted, September 11, 2007
Among Tiger's many attributes, I really enjoy their website and how easy it is to navigate and order from. The detailed product descriptions are of great help. I must admit I wasn't too sure about them based on some of the negative things I had read     Read full review...

  I would shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Great 1st impression
by geegiggles, September 6, 2007
In my opinion, the layout of the web site is great. The only trouble I had finding what I was looking for was trying to figure out what I wanted -- because TD has such a massive selection!!:-) Order Day 1 - I figured out what I wanted to buy from     Read full review...

  I would shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
Deplorable service with Tiger Direct
by donnasasse, September 4, 2007
Horrible experience with Tiger Direct. Ordered a refurbished PREMIUM X-Box for son's intended birthday gift. What Tiger Direct shipped was an X-Box Core Console (without hard drive). When we contacted them, they admitted their error and issued an RMA     Read full review...

x I would not shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Hassle-free, as it should be
by thirdstone, August 29, 2007
I have found that Tiger Direct is really onto something, especially in comparison to so many other retailers that exist today. I thought that ordering online or calling in an order to have it shipped long distance would be troublesome most of them. To     Read full review...

  I would shop here again
 
Author's Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 5/5.0 store rating
Terrible service with returns
by worso, August 23, 2007
I ordered and received a television that was damaged in shipping but was not apparent from viewing the outside of the box, so I signed for it. Thus began my nightmare of getting it exchanged which literally took hours out of my life. Many of their     Read full review...

x I would not shop here again
 
Author's Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
Superb computer shopping experience
by rime, August 23, 2007
I have built a couple of computers over the past year, and I went through Tiger Direct as well as New Egg and Micro Center for parts. Tiger Direct has those other two beat on all fronts&#133from the incredibly low prices, to the fastest shipping     Read full review...

  I would shop here again
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