by Ritz Camera Shopper, March 28, 2007

I ordered the online gift certificate on 3/17 & have yet to receive it. Today is 3/28.

 I would not shop here again

by Ritz Camera Shopper, November 17, 2007

Bate and switch

 I would not shop here again

by Ritz Camera Shopper, January 16, 2008

The camera was defective. I wanted to exchange it at the local store where I purchased cameras before, but there is no connection between the two. This is unlike Best Buy and Circuit City, which is very helpful when there are problems. I purchase a good amount of electronic stuff because I have five children. I have never had the poor customer service as I have had at Ritz Camera. Last year I purchased a digital camera. I went back to the store with a problem and they tried to get me to pay $130.00 for the lens repair or the same price to replace it with a new camera. The $210 dollar camera I bought was now reduced to that price. The store owner never even advised me to use my warranty, which was still good. Now, I bought another digital camera that is defective, and I can't get it exchanged after only one month!!!!. The exchange period is only ten days!!! That is ridiculous. I purchased the camera for my daughter who is away at college. I told her to bring it home on Winter Break. Then the customer service people are arguing with me that it is too late. They insist that this exchange policy was written in the receipts received with the camera. Who cares? You should notify people at the time of purchase! Now I have to deal with Olympus, which is such a big hassle. They have this bulky paper system. My daughter needs the camera particularly now during her school vacation when she is home for only a month.

 I would not shop here again

by Ritz Camera Shopper, November 7, 2006

The experiance was very poor. Emails are not returned in a timely maner and I am still waiting two weeks for a refund on a defective item that I paid for right away.

 I would not shop here again

by Ritz Camera Shopper, November 8, 2006

No follow up to repeated cutomer service inquiries regarding defective part in kit. Promisies were made to supply return authorization, not kept.

 I would not shop here again

by Ritz Camera Shopper, December 31, 2005

Ritz Camera in any form will NEVER recieve any business from me again. Futhermore, I will advise everybody against from shopping at ur using any service provideed by Ritz Camera. I placed an order, added $40 for priority overnight shipping. It took 5 days to recieve my order. There is no way to independently track your order via a tracking number, Ritz Camera refuses to provide tracking numbers. I spoke to customer service multiple times and was given a pure run around and was hung up upon on 2 occasions.

 I would not shop here again

by Ritz Camera Shopper, December 3, 2006

I am very unhappy with the quality of customer service that I have been recieving. I have called evry other day for the past week and a half and low and behold I always get the same answer. There is nothing we can do, I will send your order to the person that is handling these products and you shall recieve it in 24-48 hours. It has been over two weeks and I have still not received my product. Horrible, I will never shop with ritzcamera.com again. Infact I just finished sending my report to BBB.org.

 I would not shop here again

by Ritz Camera Shopper, December 1, 2006

Ordered camera package online during special promotion. But found out weeks later (after the promotion had ended) that the package had been discontinued. Was not informed of this issue, only discovered it when checking my order status and finding a cryptic message. After I contacted them I received emails about the status. If I had been promptly informed I may have purchased a different package during the promotion. Purchased the camera from another retailer. Won't shop or recommend ritz any longer...

 I would not shop here again

by Ritz Camera Shopper, December 14, 2006

I had so many problems with Ritz Camera. I was over charged 10 times, made repeated calls to customer service, holding 15 minutes each phone call, and then was i informed the item was on back order. I will NEVER shop at RitzCamera.com again.

 I would not shop here again

by Ritz Camera Shopper, October 12, 2006

I would never shop at ritz camera again. The product was NOT new when I got it. The package was open, and it had the wrong camera in it. When I called them (customer service in India) to get a replacement, the call did not get transferred to the US. The guy just said, we'll refund your money. Even though I asked them for the correct camera, he (the Indian rep) wanted to end the call and just refund me. That's what I did and purchased the right camera from another company.

 I would not shop here again

by Ritz Camera Shopper, December 7, 2006

Paid for 1 business day shipping, got 2 week ground delivery. Bad phone and email follow-ups. The worst customer service I've ever had with an online order. Will never do business with them again. Two thumbs down.

 I would not shop here again

by Ritz Camera Shopper, June 3, 2007

Could not understand operators. Had to call back to confirm order, on hold too long.

 I would not shop here again

by Ritz Camera Shopper, December 10, 2007

My purchase ws held for 10 days because of a free gift that went w/purchase was out of supply. When I called on 11-16-07 (Friday) I was told about the problem and asked for them to please send the camera anyway it was a birthday gift. I also asked if I could have the item overnighted and was told for a fee of $26.95 and I accepted the fee...again this was a bithday gift for my husband. Before I hung up w/ rep I asked will I have this by Wednesday (nov 21) and he said you will have this on Tuesday. How do you think I felt when it wasn't here by Wednesday? How do you think I felt when it arrived on Friday Nov 23 with the obvious Fed Ex Ground stickers on it? That's not even trying. And tried to blame the weather????? I had to go out into the same weather that you cited in order to buy a gift...the day before Thanksgiving...we call it windy here,not bad weather. Good grief. Good Luck to you because you are going to need it in order to survive out there in the internet world. But, don't expect any business from me. I don't like liars. Sincerely, Ronda Shumaker

 I would not shop here again

by Ritz Camera Shopper, December 20, 2005

We placed our order online for this camera...we were allowed to pay for 2nd business day delivery for the item..which we did. Then just out of curiosity I went back to the website to look and it said the camera was out of stock until after Christmas!! Why were we allowed to pay the cost of 2 day shipping if the item wasn't going to be available for 4 weeks??? Also, had I not gone to check..we would not have even been told that the item was back ordered!! This store sucked!!

 I would not shop here again

by Ritz Camera Shopper, July 14, 2006

I called my order in had them price match the same camera offered by Amazon.com. The sales rep had me on hold for several minutes to get the best deal. It was almost as good as Amazons offer but had no sales tax and free shipping and had the same rebate. I said go ahead and get it. Checked my email and received an email from RitzCamera also know as Wolf Camera. And they didn't give me the offer they promised me. I called back and they backed out of the deal. I am not one to "Play" with money. This Store just received my "one strike rule". Mess with my money just once and I will never deal with you again...............

 I would not shop here again

by Ritz Camera Shopper, October 11, 2006

My package was damaged in transit. It never reached me. I am still waiting for a refund. The tracking by FedEx clearly shows that the package was turned around by Fed Ex before it ever reached the state I live in. It also shows it was returned and received by RitzCamera almost a month ago. Because the package was damaged some of the contents were missing(per a written report I received from FedEx, via fax). While the claims process is being completed Ritz is making me wait for my refund. I am the customer! It seems Ritz should wait and I should have received a refund immediately! Phone reps are rude! Everything is entirely to slow, they need to get with technology! It takes days for the warehouse to get info to their customer service reps. WHERE IS THIER CUSTOMER SERVICE? THEY DO NOT CARE ABOUT THEIR CUSTOMERS!! I WILL NEVER DO BUSINESS WITH RITZCAMERA.COM AGAIN, AND WILL PASS THE WORD ALONG !!

 I would not shop here again

by Ritz Camera Shopper, September 7, 2006

I ordered a particular phone. I received a different phone. I emailed them and they admitted that they error in the advertisement and instead of emailing me or canceling the order, they simply send a different phone. The phone they sent was a very cheap model that I could get at any local dollar store. I am profoundly disappointed with Ritz Camera. No I have to go through a lengthy return process because of their serious disregard for customers rights. TAKE MY ADVICE DO NOT ORDER FROM RITZ CAMERA!! THE ADVERTISE FALSLY AND SEND A CHEAP VERSION OF THE ITEM HOPING THAT YOU WON'T NOTICE. I WOULDN'T RECOMMEND ANYONE TO SHOP RITZCAMERA.COM EVER!! HORRIBLE EXPERIENCE!! TERRIBLE EXPERIENCE!! SIMPLY AVOID RITZ CAMERA ONLINE LIKE THE PLAGUE!! WOULD NEVER EVER RECOMMEND RITZCAMERA.COM

 I would not shop here again

by Ritz Camera Shopper, October 11, 2006

After I canceled the order and received written confirmation of cancelation, they shipped the $400 camera anyhow. Then they stalled for nearly a week before they would finally send me a return authorization. They kept claiming "the camera was sent by a 3rd party" thus Ritz couldn't send return authorization (?!) They had to "wait to hear from the third party... " and that 3rd party just never responded to their request. It did not make any sense. They took no responsibility at all in the matter which was their error to begin with. (Of course, the camera was mailed FROM Ritz, and returned TO Ritz so what were they talking about anyhow?) Once they had the camera back, they absolutely refused to refund my money for another week. "The return process takes 6-10 business days". It was a nightmare. Their customer service reps are very polite BUT they just keep hitting the "I apologize for this inconvenience" button and "I apologize but this is our policy button". One supervisor ("Lee") was helpful in getting the return authorization, the others were stuck in the Ritz Stalling Procedure. They made the initial mistake of sending me the camera, and then kept me waiting for "their process" to be complete before refunding my money. It was a very unpleasant experience with a very big company. * Incidentally some of the questions above which I had to check are totally non-applicable to this case.

 I would not shop here again

by Ritz Camera Shopper, August 15, 2005

The servie was slow and there was no tracking information.

 I would not shop here again

by Ritz Camera Shopper, January 7, 2007

They told me the CANON A530 POWERSHOT DIGITAL CAMERA was in stock, then told me it was backordered but would be shipped on Dec 14 and now (Jan 07,2007) I check the status and it says "line was cancelled". No email or phone call to tell me the order is canalled. This kind of customer service is unacceptable.

 I would not shop here again

by Ritz Camera Shopper, January 17, 2007

Ritz Camera delivered the worst performance possible. For my husband's Christmas gift: 1. 12/12 I purchased the item and Ritz never told me it was not in stock. 2. 12/19 After hearing nothing for 7 days, I sent a status request on the item and received no reply. 3. 12/21 Ritz/Google finally sent an email stating the item had shipped. 4. 12/24 I inquired via email on the whereabouts of the item. Several days later, I received a reply stating that if i did not receive a reply in 48 hours, to write again. 5. 1/3 After writing again with no replies, I finally reached Ritz's call center in India to be told a) the item had never shipped; b) the item was not even in stock; c) the item was actually in stock indefinitely, and d) ritz could do nothing about the problem. I had to speak with a manager (only available at the call center in India) who didn't seem phased by the fact I'd bought a Christmas gift that had never arrived, but finally agreed to return the item. I agreed to buy an item for over twice the cost, because that was the only item in stock. During the call, I requested overnight shipping to clear up the matter and get the new item as quickly as possible. 6. 1/12 Nine (9) days later, I finally received the item. 7. As a follow up, I also went into a Ritz store to find the item I could not buy online, and was told the item could be easily a year or longer wait before I received it. Ritz Interactive could have been honest about all of this in the first place, but instead they gave erroneous information, showed no concern for holiday deadlines, and took as long as possible to correct the problem. Ritz should have: 1) Notified me immediately that the item was not in stock. 2) Given me option to decline the purchase based on it's unavailability. Because Rtiz failed to do these things, they ruined my husband's Christmas present. I will never use Ritz Interactive again.

 I would not shop here again