by malcolmsc, October 12, 2004

I telephoned my order for a Canon 20D plus 18-55 lens ($1599) on a Friday, received a confirmatory call back within one hour, shipping confirmation on Monday and the camera on Wednesday - excellent service. There was no pressure salesmanship to add to my order. Had I been prepared to wait for the camera I could possibly have reduced the price a little - but I was impatient to upgrade my super slow 10d. <br> An excellent experience and I wont hesitate to use Ritz again.

 I would shop here again

by sencrafter, October 9, 2004

Did a lot of research and comparison shopping for my digital camera. Ritz camera had the camera I wanted at the best price. It also had a $30 rebate, no tax, and free shipping (all factors in it having the best price). I bought my camera, it arrived quickly, it was as described, and got my rebate no problem. Overall very happy with this store.

 I would shop here again

by bigpeteinaz, September 23, 2004

I ordered two things from Ritz, What a major mistake! the site said both things were in stock when I made my order. After getting my tracking numbers for my order, I tried to track it and the number they gave was no good, UPS said they got the billing     Read full review...

 I would not shop here again

by noelle1612, September 19, 2004

Even though I was a little apprehensive about this store based on some of the other reviews on this site, when I saw that Ritz Camera had the new digital camera I was looking for in stock, I chose to buy it from them. And I wasn't disappointed in the least. I ordered the camera on Thursday and received it on Saturday. The camera and everything it came with is brand new and with a US warranty. I am very satisfied with my purchase and will buy from them again.

 I would shop here again

by mastixmastix, September 15, 2004

My experience with this shop was very bad. I purchased a Nikon coolscan 9000 and was charged ( with custom duties and postal service) the amount of 2500$. After 7 days I write them telling them that my credit card has been charged and the item has not been shipped yet. <br> So I get the answer that my item is backordered indefinitely and has been cancelled and I will get my credit card refund in 2 or 3 weeks. That lets me my credit card near it's limit and without the possibility to buy the scanner in another place. <br> <br> Really beware from this people <br>

 I would not shop here again

by pthang, September 7, 2004

Ritz sells to me very fast with all kind of promise. When I bring back the unit for small adjustment, I got a cold face and rude treatment. Nothing is actually guaranteed. I will never buy a thing from Ritz again even though they have a nice catalog. Ritz price is not that great either on the high side.

 I would not shop here again

by aniehow, September 1, 2004

I strongly discourage everyone from dealing with RitzCamera. I ordered Nikon SQ camera from them. They shipped it fast, but the camera was unsealed, obviously I wasn't the first owner. The memory card was missing, there were FINGERPRINTS on the lens! <br> I called them to replace the camera just right after receiving the camera and they promised to send me a label to return the camera. There is no record of my first complaint and when I called them for the second time, the manager suggested to buy another camera, otherwise replacing procedure will take up to 3 weeks. He refused to send anything to us by express shipment, he refused to send missing memory card. <br> That was the worst experience ever. Very poor service. <br>

 I would not shop here again

by sskeivys, July 12, 2004

received earlier than expected, bought extra's that they also discounted (compared to other online and local stores) responsive when called to speak to customer service [had a spot on pictures - turned out to be dust since I changed lenses and allowed dust in. Have bought three cameras here over the last 6-8 years and would shop here again as my first choice.

 I would shop here again

by jpaab, July 9, 2004

BEWARE: Ritz does not honor their low price guarantee. <br> <br> Ritz advertises a low price guarantee on their website. There are a number of conditions which a competitor and their offer must meet. A Canon camera listed on their site for $249.99 was found on 2 other competitors' sites for $219. All other terms and conditions matched (as their Customer Service people acknowledged). After speaking to two levels of management at Ritz, the best I was offered was $233. Two complaints to the Better Business Bureau yielded the same explanation: "In most cases we can match the pricing submitted by customers . . . However, when the price request goes below our cost we will not honor the lower pricing . . . we encourage the customers to purchase the item through the [competitive] retailer." Hard to believe Ritz with their internet and national chain presence can't match purchasing volume of smaller web only retailers. <br> <br> They also would not answer the question of how frequently do they reject other low price guarantee requests. If they won't honor this guarantee, what else are they misleading buyers on? They've lost my online and retail film processing business. <br>

 I would not shop here again

by mkeppler, June 29, 2004

I've been in the market for a good digital camera for about a month now and had settled on a model I liked -- the Canon S1 IS -- after spending countless hours of research at all kinds of websites, from digital camera forums to epinions to cnet and more.     Read full review...

 I would not shop here again

by bionerd, May 28, 2004

I recently purchased an EOS Digital Rebel camera outfit from Ritz Camera and have been nothing but pleased with the service I received. Shortly after placing the order via the web, I received an e-mail saying I needed to call to confirm my order. I thought "great - here comes the bait and switch" where they would try to sell me more than I wanted at higher prices. BUT NO. They only needed to confirm that the holder of the credit card had made the purchase as it was over $1000. The people I spoke to were courteous and the call was very short and simple. My camera arrived very quickly and was very well packaged. I love the camera and would definitely consider Ritz Camera for my next photographic purchase.

 I would shop here again

by rmsturm, May 21, 2004

Great store experience!! I bought a Canon 300D Digital Rebel camera at the store in Santa Clara, CA. There were major quality control problems with the camera. Within the 10-day refund period Ritz refunded my purchase price in full without any kind of hassle. The store manager apologized for the defects in the camera. I will watch the web for comments on the Canon camera. When the quality problems are fixed, I will return to this store and buy the camera there. It was a pleasure shopping there.

 I would shop here again

by eguven, May 21, 2004

Shopped at ritz camera for digital prints. Their customer service is terrible. Or maybe I should say does not exist. Their coupons advertised in newspapers are misleading. The customer service (!) is not flexible to correct customer mistakes particularly if the customer was misleaded by the coupons (this is happened to me). <br> Otherwise their equipment is great. <br> But what if something goes unexpected. Then you are in trouble. <br> I do not recommend their services. <br>

 I would not shop here again

by dizakira, May 13, 2004

To give a little background, I am an avid online shopper for the pass three years, reason being I am in the military and stationed overseas and can only get most “American” items online. I usually shop online around 3-4 times a month. Recently I had a     Read full review...

 I would not shop here again

by colombiano, May 4, 2004

great service....just what I needed, simple, fast cheap and safe. <br> <br> My first order from RitzCamera.com was an excellent experience. <br> <br> Trusted store. <br> <br>

 I would shop here again

by fkrutzke, April 16, 2004

Ordered a Nikon D-70 through Wolf Camera, which is the same as Ritz. It was a great experience, with absolutely no pressure to buy any unwanted items. The price was competitive, and no extra charges for shipping, it was included in the camera price. They shipped within one day. and when I called back about the order, they explained fully the status, and were very friendly. I would order again from Wolf/Ritz in a heartbeat.

 I would shop here again

by matrix1a, April 1, 2004

I just bought a FujiFilm FinePix S3000 digital camera on their website last week and EVERYTHING went PERFECT. <br> I placed the order on Friday night, got an e-mail confirmation for my order immediately. The shipping was FREE for UPS Ground 7-10 day delivery. I received an tracking number e-mail on Monday and it just got here today on Wednesday. Maybe I was just lucky?

 I would shop here again

by mjdbdotcom, March 31, 2004

I'd have to rate my on-line shopping experience with Ritz Camera (via Wolf Camera) as excellent. I wanted to purchase a Canon EOS 300D after much hemming and hawwing between it and the D10. I had not originally planned on purchasing from Ritz/Wolf, but     Read full review...

 I would shop here again

by markgorby, March 23, 2004

Ordered new Nikon D70 in Feb. Checked order status every day until 3/19/04 when was surprised to see camera had shipped. Thought it had to be a mistake. Called customer service at midnight to confirm. Sure enough, it was on the way! Received today via FedEx. Well packed, safe and sound. <br> Have purchased from Ritz before and will purchase again. No hassle. Very satisfied with service.

 I would shop here again

by schmedley, March 19, 2004

Ordered a camera on line...changed my mind, canceled the order by phone with a polite sales person, no argument, helpful in discussing other cameras. Went to the website with my order number, the order showed canceled. Could not ask for more.

 I would shop here again

by rorocoelho, February 26, 2004

I received a defective camera from Ritz. The service rep told me to send it back and they will reimbursed me or shipping. They agreed to overnighting(note: Never was a maximum mentioned and this was all recorded). <br> <br> I received a return email 3 days later because my card was rejected (they tried credited my debit card and then tried running it again). Bad thing here: If I didn&#146t call&#133I would have never heard from them again. <br> <br> I was then told at that time the MOST I would be credited for the shipping would be $15 and not the full amount of $37.25 for shipment. They did offer me 2-day air to ship the camera back, but considering they already wasted 3 days&#133still not happy. Oh yeah...they wanted me to fax the shipping receipt back (I already gave them a copy in the package). <br> <br> They would not budge in fact they seemingly changed their policies on the whim. The most unprofessional lot of people I have ever worked with. Unknowledgeable and rude; DO NOT BUY FROM RITZ!!! In spite&#133I cancelled the order and demanded the $15.00 (because if I am losing money off this&#133I&#146ll be d***ed if Ritz gets ahead).

 I would not shop here again