by Ritz Camera Shopper, April 15, 2008

I had no trouble at all. It was quite pleasant.

 I would shop here again

by Ritz Camera Shopper, April 14, 2008

Shopping with Ritz Camera is certainly a very bad experience. I've contacted your online representative for at least 10 times (see the attached for a sample of our conversation history) asking them to confirm that you do have this bag in BLUE color before I place an order. And I've emailed you guys right after I placed the order to make sure again the bag is in BLUE color. And obviously you guys still replied with a positive answer. But the bag just came in BLACK!!! I emailed them for refund. They promised to send me an email with pre-paid return shipping label within 24-48 hours. It took more than 3 days for me to receive the label. I emailed them at least 2 times asking if they will refund me the product amount plus my shipping. They never directly answer. Bad shopping experience with Ritz Camera. And same bad refund experience with Ritz Camera!

 I would not shop here again

by Ritz Camera Shopper, April 14, 2008

Excellent experience

 I would shop here again

by Ritz Camera Shopper, April 12, 2008

It was wonderful. very informative. Great to work with. would recommend to friends

 I would shop here again

by Ritz Camera Shopper, April 12, 2008

Products in stock, Price, Service, and fast & courteus delivery all excellent.

 I would shop here again

by Ritz Camera Shopper, April 11, 2008

The picture frame was JUNK!!! It took me 4 months to get a refund!!!

 I would not shop here again

by Ritz Camera Shopper, April 8, 2008

wonderful, easy website.

 I would shop here again

by Ritz Camera Shopper, April 6, 2008

Poor service.......Order was cancelled without my knowledge.

 I would not shop here again

by Ritz Camera Shopper, April 3, 2008

good selection, prompt delivery

 I would shop here again

by Ritz Camera Shopper, April 2, 2008

Due to an address discrepancy, this order needed to be confirmed by telephone. The customer service representatives did not speak English well enough to accurately complete this process, necessitating repeated calls. I was also required to contact my bank, further delaying the order. Although I was promised free overnight shipping to compensate me for my trouble, the order did not arrive until three days later, and included a $16.95 shipping charge. I have purchased from Ritz in the past for personal photography needs, but based on this experience, am not sure I would continue to use them for our publishing business, and would hestitate to recommend them to other publishers.

 I would shop here again

by Ritz Camera Shopper, April 1, 2008

I was asked to provide the number to my bank without explanation(in which i have never had to give out my personal information for an online purchase), and the customer service agent was very persistent & not very helpful.

 I would not shop here again

by Ritz Camera Shopper, March 25, 2008

As advertised. The site was easy to negotiate. Thanks

 I would shop here again

by doc4492, March 25, 2008

Ritz Camera does not honor their promotions. They were supposed to send a $50 gift card as part of a promotion when I purchased my camera. I contacted them several times each time they said it will be emailed to me in 24 hours, no gift card has arrived. I will not do business with them again. They are not a trustworthy company.

 I would not shop here again

by Ritz Camera Shopper, March 24, 2008

It was fast and quick. easy to find what I wanted and the info was good. I would continue to buy there

 I would shop here again

by Ritz Camera Shopper, March 24, 2008

excellent service and web site is very is to understand.

 I would shop here again

by zalmy, March 22, 2008

Purchasing from Ritzcamera.com has been, by far, the worst shopping experience I have ever had. They sell broken products. Their customer service is horrible. They are unhelpful, and they don't follow up with you regarding any issues you have with them     Read full review...

 I would not shop here again

by JGSventek, March 22, 2008

I've shopped Ritz Camera retail many times usually to buy a filter or part for my cameras. I've also purchased a Canon XT Rebel at a location in Chicago which was a $1,000+ item. I'm a professional photographer and own at least three DSLR Nikon and     Read full review...

 I would not shop here again

by Ritz Camera Shopper, March 20, 2008

I received the wrong product. I got nowhere with the telephone support, first being disconnected and then talking to a representative unwilling to help me. Since then I have had a number of exchanges with Ritz customer service via email. They say that the correct product was shipped, but they have asked the shipping department to investigate. I have heard nothing from the shipping department. I finally chose to dispute the charge through my credit card company. I will never do business with RitzCamera.com again.

 I would not shop here again

by Ritz Camera Shopper, March 20, 2008

Exactly what I wanted and the best price. TV was shipped by freight company to a residence which caused a 1 day delay, but I was kept informed. Thank you.

 I would shop here again

by Ritz Camera Shopper, March 17, 2008

Tried to make a purchase using a Ritz Gift card. Order was accepted then I recieved a call a few days later stating they did not accept Ritz Gift cards because Ritz Camera.com and the retail Ritz Camera's are two different companies. Very dishonest and misleading to the consumer.

 I would not shop here again

by Ritz Camera Shopper, March 16, 2008

Received what was ordered in a timely manner and no problems with order. Good job!

 I would shop here again