by lindsaymeggan, June 9, 2006

I received an email from their mailing list stating they were going to be having this two day sale. They had selected items on sale, one of which was a 20.1 Widescreen ViewSonic monitor for 349.99 with a 50.00 rebate. It was an excellent deal. We first     Read full review...

 I would not shop here again

by jasper1675, April 21, 2004

Shopping at Compusa online is an experince I would suggest you never do. They delivered the item on time, and it was the correct item. The item was a wireless b router nothing fancy worked fine for two months then it broke, I figure no problem i will     Read full review...

 I would not shop here again

by luhnquil, June 24, 2002

in November 2001 I saw a flier for CompUSA, and saw a good deal on a DVD-R drive with a $50 in store discount & $50 mail-in rebate. <br> I decided to order online since it was the same deal, sure I'd pay shipping but I wouldn't have to waste my time     Read full review...

 I would not shop here again

by jazznu, October 3, 2006

Don't be fooled by the ease of ordering (which it was) the problems come later. I ordered a wireless router that had a rebate deal on it and also ordered a memory card for my digital camera. I received the email saying that it had shipped. The     Read full review...

 I would not shop here again

by bonk102, March 21, 2003

After shopping at Circuit City and Best Buy for years and having mixed reviews with the both of them, I decided that I would give Compusa a shot. Well, let's just say that it was a decision I lived to regret. My first bad experience was after     Read full review...

 I would not shop here again

by dramarani, April 4, 2006

I actually went into the CompUSA store, which was twenty-five minutes away from my house. I was lied to and mislead by the sales associate who sold me my product. The sales person informed me that if I had any problems, I would not have to deal with the manufacturer and that I could just bring my product into the store and they'd give me a new one. Well, I spent over $160 and my printer started malfunctioning less than 1 month after I purchased it. Did CompUSA care? NOT AT ALL. It was passed their 21 days, so I was on my own. I spoke to the store manager, and all he did was yell at me and treat me as if I were some child. He was completely and utterly rude and disrespectful. I literally had to speak to three different customer care reps at CompUSA's home office before someone would help me and all that person did was give me the number to HP and said, "Good Luck!" I am very dissatisfied with how CompUSA treats its customers.

 I would not shop here again

by mcleod24, June 8, 2005

I ordered a pink ipod mini online. I received a blue ipod mini. The receipt received in the shipping box shows pink ipod. When customer service was called , they wanted me to ship the blue one back before they would ship the proper one. As this was a bday present, i was reluctant to ship it back. I asked about having the store swap the item, and they stated that the store "may or may not take it back". I called the store and they stated that they do not normally take back items ordered online. Also, I received a Sakar 3in1 kit with rebate. This item broke after two days of use. A Sorry experience all around.

 I would not shop here again

by moochman26, September 21, 2006

Stupid order change/cancellation policy - no changes or cancellations allowed, can only return the item (you cover the cost of postage) <br> <br> It took Compusa eight days to ship my order. It will probably take two weeks for it to finally get here. <br> <br> It took customer service just as long (eight days) to respond to my email. <br> <br> Checking order status online is useless as the system is not connected to their fulfillment system thereby providing no up-to-date information. <br> <br> And to top it off, when I emailed asking for a tracking number, I received this response - "It is CompUSA policy that we do not issue tracking numbers for security <br> reasons." <br> <br> Really bad experience.

 I would not shop here again

by cahrns, May 14, 2007

Disappointed. Bought service plan on laptop, salesman said covers battery. When I go to utilize the service plan because the Compaq battery life is down to 20 minutes....it is technically possible, but so inconvenient nobody would ever use it in their right mind. Must send in,pay for shipping, be without computer for 2 weeks. Don't be fooled as I was that CompUSA's service plan will be customer friendly at all!

 I would not shop here again

by netizen97, January 6, 2005

I placed an order for an item which was supposed to ship in 3-4 weeks and 2 weeks later out of the blue I got an e-mail saying that the order was canceled. Apparently CompUSA tried to charge my credit card twice and hence was declined. My earlier orders had gone through fine, so it was not an issue with the credit card. On calling the customer service they were not ready to take another credit card number and process the order. It almost appears that they did not want to honor the sale price and hence canceled my order. <br>

 I would not shop here again

by designgal, September 27, 2001

I was in the market for a new laser printer. After looking at CompUSA's website and seeing the printer there, I decided to go to the local store and pick up the printer. I walked in and was greeted by a sign saying "excuse our dust while we remodel."     Read full review...

 I would not shop here again

by chdyoung, September 10, 2007

My experience is that they only actually send out about half the rebates that are promised. The reason I buy from CompUSA online is that the store offers great prices (after rebates), but often they do not have the item in stock. You cannot get a rain     Read full review...

 I would not shop here again

by atulpahwa, October 14, 2005

It was a mixed experience at best. Overall, thoroughly disappointed with the lack of professionalism seen in both the human interactions and the automated ordering process. During the period between which I placed the order and I got an email     Read full review...

 I would not shop here again

by shamino, May 6, 2003

I bought from CompUSA because they had the best price, but that's all I can say they have going for them. <br> <br> The unit arrived later than I expected. It took over a week and I paid for 2-day shipping. <br> <br> Their web site was never up to     Read full review...

 I would not shop here again

by yoominbeanie, September 4, 2007

Bought a 19" Norwood Micro LCD Monitor from CompUSA online back in early 2006. Free shipping with a $100 eRebate. Received the monitor in about 6 days in fine condition. A great buy at $300 and some odd dollars. Crystal clear, fine contrast, and only one dead pixel. I understand it has a refresh rate of 8ms. <br> Filled out the rebate form right away and sent it in. I've never gotten it. Never will. But I didn't pursue it because I was so satisfied with the product. I even advised my brother to get one, which he did. He loves his, too, and NO dead pixels. He never got the rebate either. <br> I will do business with CompUSA again, but not online.

 I would shop here again

by waytogomyfrend, August 5, 2003

Price is a little high, but you can pick up merchandise at the local store. Decent support depending     Read full review...

 I would shop here again

by darkvictory, December 12, 2006

Update 1/3/07 - I have just seen that my credit card has been credited by CompUSA. Although I am not happy with the way that customer service handled itself, the result has ultimately proven to be acceptable. I am therefore revising te rating of my     Read full review...

 I would not shop here again

by pravinkn, August 24, 2001

I wanted to buy a laptop and the specific model that I was looking was a Sony vaio since it was very sleek and lightweight .I researched at few online computer sites and compusa was one of them . My special attention was on these sites outpost.com ,     Read full review...

 I would not shop here again

by lurkerwlf, June 4, 2003

I was browsing the internet one day, looking for a new monitor. I went to CompUSA.com and spotted a ViewSonic (excellent brand) 17 in. PerfectFlat CRT monitor for only $99! It was on clearance, and right after I ordered the product and went back to the     Read full review...

 I would not shop here again

by pjayaz, November 1, 2005

CompUSA may not have the best prices all the time; but their return policy is top notch. I bought a $900 monitor from them, and after approximately 10 days use; I decided I wanted a bigger monitor. I boxed it up and brought it into a store; exchanged it, and they didn't ask a single question why. Not only that; Apple lowered the pricing on their monitors 10 days after my second purchase, so I brought the receipt back to the store; and they gave me a refund for the difference. Couldn't be any happier with my purchase! <br>

 I would shop here again

by spind0c, March 14, 2005

I recently bought numerous items via their auction portal. It was fun and i purchased 2 Items via direct and thru 3 of their 3rd party vendors. <br> <br> I recieved my "refirbushed" computer and "used" speakers (delivered on time). THEY WERE BOTH STILL FACTORY SEALED!! They were not marked as used/refirbushed, and were wrapped up without a fingerprint or scratch on them. The only down side would be the 21Day Dead On Arival Warranty. However, I promptly went to the computer mfg's web-site and registered the item. They let me activate the full warranty, no mention of the item being listed as refirbushed. <br> <br> Now I WILL NOT say that this is normal or that anyone SHOULD expect new merchandise when buying product that is listed otherwise. I more than likely just got lucky, but oh the luck :+) <br> <br> The Items purchased through the 3rd parties were all delivered as promised, within a reasonable time, in the advertised condition. There was one problem with the credit card policy with one vendor, but this was an oversite on my part, the issue was resolved after a processing delay.

 I would shop here again