by jangelini, July 12, 2004

I purchased the Gold TAP warranty on a system from Comp USA. I was told it covered the cpu and monitor. When my monitor died I tried to claim it under the warranty. They said it wasn't covered because they don't "usually" cover monitors, although the manager could not explain to me why they assume a customer would not want to cover a monitor. They should at least give the customer the option. They said my policy was not in the right price tier for them to cover it. This was never explained to me when they gladly took my $220 warranty money. The sales person never asked if I wanted the monitor covered. The manager admitted to me that some sales people tell customers about this and some don't. She also admitted it was their fault but tough luck, they won't cover it and that I should have somehow known what their policy is. For an extra $30 I lost a $200 monitor. This company is so incompetent that they can't instruct their sales people on uniform sales information to customers. I WILL NEVER EVEN ENTER THE STORE AGAIN IN MY LIFETIME.

 I would not shop here again

by laexpat, December 1, 2003

AVOID LIKE THE PLAGUE!!!! Especially the on-line section. Repeatedly messed up my order. It finally shipped 5 days after the rebate period and so the rebate processors (who are second only to Compusa in horrible customer service)refuse to honor it even after copies of all correspondence regarding this purchase was faxed to them. The order date is meaningless to the lock step rebate folks who rely soley on the date it is charged to the credit card (shipping date). <br> <br> If you are only going to save a few hundred go somewhere else. It is not worth the hours and hours spent on hold with these people trying to get them to honor their sales promotions.

 I would not shop here again

by miepinions, November 29, 2006

I only wish I had read these reviews on the poorest customer service and shoddy products in the entire world, before buying a 6.1 mp digital camera. A harrowing experience . They want to charge 15% restocking fee for a faulty product. No one has bothered to respond to phone messages/email including the one to the corporate office. Worst company I have come across in a long long time. Compusa seems to be planning to close down soon

 I would not shop here again

by jillybeanus, March 3, 2004

CompUSA is a probable AVOID it rating by me. <br> <br> <b> <br> The prices look good for A Mexican company but shopping in the stores and online I think is a basic mismanagement of time and money. <br> </b> <br> <br> The manager (socalled) told me that a rebate was included in the box.. but then you read they have a (high) restocking fee for open boxes... but how can anyone get the rebate form inside the box ( as this manager of CompUSA ) says with out opening the box ? <br> <br> Then I find out after not finding it in the box that it did not have one.?? I called the firm, an American one about the alleged rebate and they said this firm (CompUSA) that a lot of people are told about a rebate but it does not exist.. is it CompUSA does not train there managers or staff? <br> <br> I say avoid this store chain online and/or off until they can fix the constant and consitent errors and falsehoods. <br> <br>

 I would not shop here again

by jpash, March 20, 2006

Bought a Samsung monitor at Compusa. The price was really good AFTER the $80 worth of rebates. The problem is they never send the rebates. I sent in the rebate form November 2005 and now it is March 2006. Global Fullfillment Services lists it on their webpage as in process for two months now. They just won't cut the check!

 I would not shop here again

by ladygeek53, August 25, 2006

Placed online order Aug 5 for $177 worth of computer equipment (after receiving email about special sale) - As of today, Aug 22, have not received order. Called 3 times - no information on order status. Emailed - still no information on order (said they would contact warehouse) <br> <br>

 I would not shop here again

by bob733, January 20, 2006

Two days ago, I had to take friends to the West Palm Beach Airport (100 mile round trip). While I was there, I stopped in at the Compusa and bought a $44.00 External Disk Enclosure. <br> <br> Out of the box, it was bad. The power would not stay on. So, today, I called the WPB store and asked them if I could just mail the product in with my receipt and they can refund me the money thereby saving me a 100 mile round trip and gas money which will cost almost as much as the unit. <br> <br> Compusa response. Nope. Have to bring it in. <br> <br> I will never shop there again. Furthermore, I don't think I will even shop Compusa online again due to this incident. Newegg.com here I come. <br> <br> Bob <br>

 I would not shop here again

by advicategrl, April 17, 2006

I ordered a 17 inch LCD monitor online from CompUSA. I used a credit card and paid 2-day shipping fees. <br> <br> Two days later, I got an e-mail saying that my order had been canceled. <br> <br> When I inquired as to the reason behind the cancellation, I was told that my shipping address was different than my billing address. <br> <br> This was completely absurd to me. <br> <br> I proceeded to take my business elsewhere and bought my monitor that very day at CIRCUIT CITY.

 I would not shop here again

by mech_engineer, October 8, 2007

The shopping experience was OK. The trying-to-get-my-$40- rebate experience was terrible. CompUSA has $40 of my money and has told me to kiss it goodbye. <br> <br> I submitted my online rebate, using their poorly designed and sometimes-crashing rebate Web site. Since CompUSA provided 3 different tracking numbers (a web order #, an order #, and an invoice #) it took several tries. Last thing I knew, all was well. <br> <br> When the rebate didn't arrive, I called one number. Put on hold for 30 minutes and I gave up. I called another number. Was basically told "too bad" the rebate has now expired. <br> <br> My suggestion: don't buy anything from CompUSA where you hope to get a rebate as part of a "good deal." They're likely to keep your money and waste your time.

 I would not shop here again

by jimbo858, April 7, 2006

I tried to purchase a laptop online through www.CompUSA.com. I found that I was able to do a local pickup. When I went to the store it took forever for them get the laptop for me. Apparently, my order had to first be given to one of the salesmen Paul. Rather than answering my questions and explaining the store return policy, Paul hounded me for at least 15 minutes to purchase their warranty/protection plan. It was very uncomfortable and it was a HUGE inconvenience. <br> <br> After bringing my laptop home I found out that the power supply for the laptop was so big that it wouldn't fit into my laptop bag. So, I tried to return the laptop. Only then was I told that their return policy on "open" notebooks was that they only issue store credit. none of their other laptops really meet my needs. So, now I have a $1,000 store credit at a store I no longer like. If only Paul had clearly explained their store return policy I might have been a happy customer. Instead, I feel like I have been robbed...

 I would not shop here again

by pbert, January 13, 2004

CompUSA had the product I wanted, but their customer service and return policies are horrible. Be aware that if you have a problem or are required to return your merchandise, you WILL have to PAY for the privilege of doing so. Moreover, customer service and management personnel will treat you poorly during the return process. I strongly recommend you purchase products elsewhere. I know I will not shop there again.

 I would not shop here again

by fbican, February 24, 2006

Good luck getting a rebate from compusa. They've been giving me the runaround for over a month now, and it continues. I'll never shop there again.

 I would not shop here again

by timunger, November 23, 2003

DON&#146T SHOP HERE. The return policy is completely unreasonable. When you purchase computer hardware and upgrades, incompatibility often occurs so LIBERAL return policies are a must. CompUSA CHARGES a 15% restocking fee on ALL RETURNS!!!! Also, does not accept any returns after 30 days. It doesn&#146t matter if you have a receipt or not. I'm never going back, and neither are my friends. The return policy is the same for the local stores as well as the online store, except for online they charge you return postage as well!

 I would not shop here again

by magnolia6, February 25, 2005

DON'T BUY REPLACEMENT WARRANTY - $250 LIE. THEY WILL NOT REPLACE UNLESS YOU HAVE SENT THE COMPUTER BACK TO THE MANUFACTURER FOR REPAIR MORE THAN THREE TIMES IN A SPECIFIC TIME PERIOD. YOU ARE ON YOUR OWN DEALING WITH THE MANUFACTURER'S WARRANTY, THEIR REPLACEMENT PLAN IS USELESS.

 I would not shop here again

by tamiami1, January 11, 2006

01/11/06 - In this weeks COMPUSA ad, they have a Olevia LT26HVE TV advertised for $499.00 after rebates. I went online and into my local Compusa to find that they company never had this item, were not sure if they would ever have this item, does not issue rainchecks, or offer substitutions. Complaints sent to their corporate office have gone unanswered. There seems to be nothing out there to keep Compusa for advertising items that they do not have in stock.

 I would not shop here again

by desertfever, December 8, 2006

Bought a Compaq PC in early nov. of 06. PC works great <br> but doubt I will ever get $200 rebate. Store sales <br> said 2 to 3 weeks. Now Compusa says 12 weeks from now! Another phony rebate scam! Don't buy from them!

 I would not shop here again

by shoegal1186, December 30, 2003

I bought an HP computer from CompUSA and it was messed up! I took it to get fixed and they claimed to fix it, but it was worse! Then when I tried returning it cause of damages they had made to it, they lost all of my information on their computers, so I am now stuck with a unusable computer!

 I would not shop here again

by daveesl, February 10, 2005

I will never purchase anything from this bunch of rip-off artists that call themselves a store. <br> <br> I made a purchase online and then realized I could not use the product. I immediately used the online cancellation system to cancel the order. I also attempted to call them on their 800 number. I was put on hold for over 30 minutes, then they hung up on me. I called back, on hold for 20 minutes and got some rep that told me they couldn't cancel the order as it had already been shipped. <br> <br> I said that was impossible and demanded to speak to a supervisor. After another 20 minute wait someone else got on the phone and told me that while the order hadn't been shipped, and wouldn't be shipped until the next day, they still couldn't cancel the order and refund my money. <br> <br> I was livid. The order arrived 2 days later, I refused delivery (as per their instructions) and it was returned by FedEx. I've now been trying to contact their customer service department for a week. I keep getting hung up on. <br> <br> NEVER DEAL WITH THESE THIEVES!!!! <br> <br> Dave

 I would not shop here again

by review_boy, September 2, 2006

Hassle, hassle, hassle, then...nothing. <br> <br> I tried to order a hard drive through CompUSA's Web site. <br> <br> Firstly, this is the first vendor I've dealt with who has a policy that I must register a shipping address with my credit card company if it is different than my billing address. CompUSA, check out amazon.com. They don't require that! <br> <br> So, I navigated my credit card company's phone tree and went through the bother of registering my work address with Visa. <br> <br> Then, back to emailing CompUSA. <br> <br> I asked them to re-try the credit card billing. It failed. Why? Who knows. <br> <br> So, I emailed CompUSA asking them to change the shipping address to my home address in order to minimize the hassles. They repied with a terse, "Will do". <br> <br> 12 days later I have not received my "usually ships within 1-2 days" product. Furthermore, the Web site order status said nothing about the status of this order. <br> <br> At this point I sent two emails asking order status. <br> <br> No replies. <br> <br> What a weird, dysfuncational company. <br> <br> What a hassle. <br> <br> All for nothing.

 I would not shop here again

by robertpub, November 29, 2003

They charge 15% open box restocking fee on everything if you need to return the merchandise, even if you return it in perfect condition. When I made the purchase, of course they didn't say anything about this, but when I return, they couldn't hide their smile and pointed out the fine print to me. It is like a "got'ya" game they like to play. I will never ever buy anything from compusa again. For $60 they lose my (and my friends') business for life.

 I would not shop here again

by cal48boy, September 11, 2006

I use to buy clear plastic replacement dvd slim cases at CompUSA, but they no longer carry that quality brand, Memorex. <br> So I bought over $200 worth of electronics, took it home , and found it was defective. Then i was told i had only 21 days to return it for a full refund, tho i was going away on business. "21 days" shows not sign of respect for the brands they do sell nor regard for their customers. <br> I will never ,ever shop at CompUSA. Take the Pledge too !!

 I would not shop here again