by pbert, January 13, 2004

CompUSA had the product I wanted, but their customer service and return policies are horrible. Be aware that if you have a problem or are required to return your merchandise, you WILL have to PAY for the privilege of doing so. Moreover, customer service and management personnel will treat you poorly during the return process. I strongly recommend you purchase products elsewhere. I know I will not shop there again.

 I would not shop here again

by ivplay, January 11, 2004

I felt compelled to write a review on this site based on my experiences. I see several older reviews which are hacking and slashing CompUSA.com based on performance. I did agree with these opinions in the past, but feel that the site has done     Read full review...

 I would shop here again

by shoegal1186, December 30, 2003

I bought an HP computer from CompUSA and it was messed up! I took it to get fixed and they claimed to fix it, but it was worse! Then when I tried returning it cause of damages they had made to it, they lost all of my information on their computers, so I am now stuck with a unusable computer!

 I would not shop here again

by gebhardt2k, December 29, 2003

CompUSA has no idea what customer service means. First they told me ALL three of my e-mail addresses were bad. Then when the order was finally placed, they never e-mailed me to the one address they said was valid. Luckily I printed my receipt. I called to get a tracking number and the CS Rep told me they don't give out tracking numbers! I would have to call them, wait on hold for over 10 minutes again, to find out the status of my order! <br> <br> It also took 9 months to get my refund for the Toshiba laptop I purchased. It took over 10 calls and 20 e-mails to CompUSA to get them to process the request. <br> <br> I will not be shopping at CompUSA anymore. BestBuy makes the shopping experience much easier. Even WalMart makes it easier!

 I would not shop here again

by bwaggo, December 12, 2003

The associate was friendly and knowledgeable. This person helped me decide on the camera that best suited my budget and needs. They even offered classes (at a price) to extend my photographic skills and knowledge of the 5700, specifically. When I told the associate that I didn't think the camera would fit my budget, she told me they offered 6 months interest free payment plan.

 I would shop here again

by laexpat, December 1, 2003

AVOID LIKE THE PLAGUE!!!! Especially the on-line section. Repeatedly messed up my order. It finally shipped 5 days after the rebate period and so the rebate processors (who are second only to Compusa in horrible customer service)refuse to honor it even after copies of all correspondence regarding this purchase was faxed to them. The order date is meaningless to the lock step rebate folks who rely soley on the date it is charged to the credit card (shipping date). <br> <br> If you are only going to save a few hundred go somewhere else. It is not worth the hours and hours spent on hold with these people trying to get them to honor their sales promotions.

 I would not shop here again

by robertpub, November 29, 2003

They charge 15% open box restocking fee on everything if you need to return the merchandise, even if you return it in perfect condition. When I made the purchase, of course they didn't say anything about this, but when I return, they couldn't hide their smile and pointed out the fine print to me. It is like a "got'ya" game they like to play. I will never ever buy anything from compusa again. For $60 they lose my (and my friends') business for life.

 I would not shop here again

by timunger, November 23, 2003

DON&#146T SHOP HERE. The return policy is completely unreasonable. When you purchase computer hardware and upgrades, incompatibility often occurs so LIBERAL return policies are a must. CompUSA CHARGES a 15% restocking fee on ALL RETURNS!!!! Also, does not accept any returns after 30 days. It doesn&#146t matter if you have a receipt or not. I'm never going back, and neither are my friends. The return policy is the same for the local stores as well as the online store, except for online they charge you return postage as well!

 I would not shop here again

by larbo, September 19, 2003

Audio is something that you just don't know until you set it up at home and hear it. I packed it up     Read full review...

 I would not shop here again

by danmemcat, August 27, 2003

My order arrived on time, was correct, and the manufacturer's mail-in rebate was deducted from the p     Read full review...

 I would shop here again

by gamitaro, August 23, 2003

ordered from CompUSA.com with in-store pickup at San Bruno, CA store. Being Kept waiting for almos     Read full review...

 I would not shop here again

by olympian, August 19, 2003

I was horrified reading the terrible reviews CompUSA has received, this being after I placed my orde     Read full review...

 I would shop here again

by gunm, August 18, 2003

When it comes to dealing with customers these guys simply do not have a clue. I don't understand ho     Read full review...

 I would not shop here again

by protool1, August 13, 2003

These people are the Computer Nazis of planet Earth. Rude, incompetent liars. Apple needs to find     Read full review...

 I would not shop here again

by cynster101, August 9, 2003

I researched a product for the cheapest price and unfortunately found it at CompUSA.com. I had a ba     Read full review...

 I would not shop here again

by waytogomyfrend, August 5, 2003

Price is a little high, but you can pick up merchandise at the local store. Decent support depending     Read full review...

 I would shop here again

by rosanneb, July 30, 2003

I preordered Flight Simulator 2004 in June to be shipped to my dad as a Father's Day present. This     Read full review...

 I would not shop here again

by dr_zauis, July 15, 2003

I would rate compusa less then zero. The customer support is terrible and I will never buy anything     Read full review...

 I would not shop here again

by whitezin2000, July 14, 2003

In February 2003, I purchased a Toshiba laptop which came with a $150 mail in rebate. To make a very     Read full review...

 I would not shop here again

by jackvmae, July 2, 2003

Frankly I don't know how this store remains in business. I use them as a last resort, and I almost a     Read full review...

 I would not shop here again

by jfezzey, June 27, 2003

Quite simply the worst online (or offline) purchase of my life. They have the worst customer servic     Read full review...

 I would not shop here again