by daveesl, February 10, 2005

I will never purchase anything from this bunch of rip-off artists that call themselves a store. <br> <br> I made a purchase online and then realized I could not use the product. I immediately used the online cancellation system to cancel the order. I also attempted to call them on their 800 number. I was put on hold for over 30 minutes, then they hung up on me. I called back, on hold for 20 minutes and got some rep that told me they couldn't cancel the order as it had already been shipped. <br> <br> I said that was impossible and demanded to speak to a supervisor. After another 20 minute wait someone else got on the phone and told me that while the order hadn't been shipped, and wouldn't be shipped until the next day, they still couldn't cancel the order and refund my money. <br> <br> I was livid. The order arrived 2 days later, I refused delivery (as per their instructions) and it was returned by FedEx. I've now been trying to contact their customer service department for a week. I keep getting hung up on. <br> <br> NEVER DEAL WITH THESE THIEVES!!!! <br> <br> Dave

 I would not shop here again

by centerfieldny, February 1, 2005

Absolutely no response from customer service whatsoever. Their national ad said 50% off all PNY memory but didn't have prices for the memory. Their web site showed the normal price as $85 with a $30 rebate, for a net price of $55. 50% of $85, however, would be $42.50. To check the price, I called the local store for 2 days at various times and got nothing but "please leave a message if you need pricing or availability information." I finally left a message. I also sent a facsimile to the local store with my inquiry. I sent an email to their sales department and an email to their customer service department about my inquiry. As of 2 days later, still no response whatsoever. Found the same item at Staples.com with a $15 instant coupon and a $30 online rebate, saving me $10 overall with free delivery.

 I would not shop here again

by netizen97, January 6, 2005

I placed an order for an item which was supposed to ship in 3-4 weeks and 2 weeks later out of the blue I got an e-mail saying that the order was canceled. Apparently CompUSA tried to charge my credit card twice and hence was declined. My earlier orders had gone through fine, so it was not an issue with the credit card. On calling the customer service they were not ready to take another credit card number and process the order. It almost appears that they did not want to honor the sale price and hence canceled my order. <br>

 I would not shop here again

by dutchnsf, December 5, 2004

I recently bought a Cinevision RV4000 VCR/DVD Recorder from Comp USA. It is the last thing I will ever buy from them again. It worked once, then continued to simply destroy a half dozen blank DVDs (which are not cheap) until I gave up and tried to return     Read full review...

 I would not shop here again

by deadzone1013, October 24, 2004

I made a reservation for an item online, it was easy enough. Opted for pick up, went to the store, and the customer service was horrible. They kept me waiting for some time, then I decided to go get the product from the selves and went to the checkout. The pickup service is absolutely ridiculous, good thing that I wasn't charged for the reservation. Its a joke

 I would not shop here again

by inguru, October 23, 2004

I ordered a Targus Notepac Computer Case online. After 11 days, the item showed as being in stock, but my item had not shipped. When I sent an email to customer service, they said they need my name, email address or order number to investigate. Well, 2 of those 3 criteria were in the email that they claimed they couldn't find my order with. <br> <br> They finally found my order and said it had been back ordered but was now showing as being in the warehouse. <br> <br> We'll see if I ever receive it..... <br> <br> Update:I received the item 14 days after I ordered it, nice item, we'll see how their service is on processing rebates. Proactive updates on order status were non-existent, everything was reactive to my inquiries.

 I would not shop here again

by lar0809, August 3, 2004

I have purchased merchandise from Circuit City, Fry's, and Best Buy, but CompUSA is the only place I will shop at from here on out. I have made purchases online, and at many stores throughout Phoenix, Tucson, Chicago and San Diego and the customer service is always excellent, the few problems I have had with merchandise were taken care of quickly and efficiently. This company really seems to stand behind its products and is there to take care of the customer!

 I would shop here again

by lamccarthy, July 21, 2004

Helpful staff. I especially like how inexpensive the 2 year coverage program is. I have had dealings with Sony in the past and am completely fed up with sitting in the phone queue. With this protection, I can just go to the store, hand them my camera and they take care of EVERYTHING. My personal time is limited and i have better things to do than to sit on hold.

 I would shop here again

by aero4, July 13, 2004

BEWARE: Most online dealers with brick and mortar stores, like Circuit City and Best Buy, allow you to buy on-line and have store pick up. Well COMPUSA's policy is very different from Circuit City and Best Buy and is exploited as Bait and Switch. I     Read full review...

 I would not shop here again

by jangelini, July 12, 2004

I purchased the Gold TAP warranty on a system from Comp USA. I was told it covered the cpu and monitor. When my monitor died I tried to claim it under the warranty. They said it wasn't covered because they don't "usually" cover monitors, although the manager could not explain to me why they assume a customer would not want to cover a monitor. They should at least give the customer the option. They said my policy was not in the right price tier for them to cover it. This was never explained to me when they gladly took my $220 warranty money. The sales person never asked if I wanted the monitor covered. The manager admitted to me that some sales people tell customers about this and some don't. She also admitted it was their fault but tough luck, they won't cover it and that I should have somehow known what their policy is. For an extra $30 I lost a $200 monitor. This company is so incompetent that they can't instruct their sales people on uniform sales information to customers. I WILL NEVER EVEN ENTER THE STORE AGAIN IN MY LIFETIME.

 I would not shop here again

by basilisk4, July 2, 2004

Delivery was quick and I received exactly what I ordered. I did not have occasion to deal with customer service. The prices were very good, but the complexity of the rebates that came with the products I purchased was quite annoying. Overall, however, I was quite satisfied.

 I would shop here again

by rvsfn7, May 30, 2004

I was very pleased with my experience with compUSA. No negatives at all. the returned item was my changing my mind on an order to upgrade to new vice refurbished unit. I await my credit for this returned item. The shipping was phenonimal, seemed to arrive ...

 I would shop here again

by avgeek101, May 23, 2004

Delivery was only a couple of days. I had no problems with order with the exception that it wasn't clear which email I received constituted the receipt for rebate purposes. I was very satisfied with my purchase.

 I would shop here again

by spiranis, May 1, 2004

I have ordered a vivitar 3.3 mega pixel camera on april 26 04, the price is good $130 with $30 rebate, well but now i am in a mist, they have not yet shiped my item to me or neither have they mailed me any information about the shipping, even having called them up since last 3 days, only answer i get that we have e-mailed the warehouse and are waiting for a response, looks like their email system works as snail mail, and i have to wait till monday because no one answers the call on weekends.

 I would not shop here again

by jasper1675, April 21, 2004

Shopping at Compusa online is an experince I would suggest you never do. They delivered the item on time, and it was the correct item. The item was a wireless b router nothing fancy worked fine for two months then it broke, I figure no problem i will     Read full review...

 I would not shop here again

by jillybeanus, March 3, 2004

CompUSA is a probable AVOID it rating by me. <br> <br> <b> <br> The prices look good for A Mexican company but shopping in the stores and online I think is a basic mismanagement of time and money. <br> </b> <br> <br> The manager (socalled) told me that a rebate was included in the box.. but then you read they have a (high) restocking fee for open boxes... but how can anyone get the rebate form inside the box ( as this manager of CompUSA ) says with out opening the box ? <br> <br> Then I find out after not finding it in the box that it did not have one.?? I called the firm, an American one about the alleged rebate and they said this firm (CompUSA) that a lot of people are told about a rebate but it does not exist.. is it CompUSA does not train there managers or staff? <br> <br> I say avoid this store chain online and/or off until they can fix the constant and consitent errors and falsehoods. <br> <br>

 I would not shop here again

by zornleben, February 15, 2004

Not only does compusa.com have a huge selection, they also deliver very fast. I used normal ground shipping and it got there the next day, which has happened to me more than once. It may be extremely slightly more expensive than other stores, but worth every penny. The last time i bought a Mp3 player i ordered it at compusa.com and it came broken, the shipping companies problem, not compusa's. However they still sent me a replacement and I have had complete satisfaction with their company and the great service.

 I would shop here again

by wateranimal, February 12, 2004

They have good customer service but have the worst delivery speed and don't guarantee the amount that you purchase. I received less than I ordered and then finding out later after I waited that they don't have the quantity I needed. They should of told me that before I ordered the items. I waited 4 weeks and yet not all the quantities came!!!

 I would not shop here again

by ant_man, February 3, 2004

We recently purchased a laptop, firewall router wireless access point and network adapter. I found the staff to be friendly, knowledgeable and eager to help. I suppose it was helped by their desire for commissions, but nevertheless I appreciated it. <br> <br> The only complaint I have is that their procedure for actually purchasing high-dollar items is something James Bond could only dream of. Overly complicated, it made me feel somewhat under suspicion of theft.

 I would shop here again

by mmyersepinions, January 17, 2004

Staff is generally not knowledgeable at all about the product I purchased. The price was very high, but after prodding, the manager decided to match an ONLINE price. Very unheard of. These stores, Best Buy, Circuit City, CompUSA will always match each other, but to match an internet online offer was very nice. I applaud CompUSA. <br> <br> Watch the return policy here...in the past I preferred Circuit City because they have a much nicer return policy - they aren't as strict as to the reason of the return, etc.

 I would shop here again

by thearlaich65, January 15, 2004

I bought the Olympus C50 Digital Camera at CompUSA in July of 2003 after hours of careful research on epinions.com. We planned to use it for our web business and for nostalgic footnotes. It has a plethora of features and yet is easy to use. We have     Read full review...

 I would not shop here again