Comps Communication skills with us, good; with Olympus, poor.
Full review
I bought the Olympus C50 Digital Camera at CompUSA in July of 2003 after hours of careful research on epinions.com. We planned to use it for our web business and for nostalgic footnotes. It has a plethora of features and yet is easy to use. We have enjoyed using this camera and the long battery life is a big plus. Over the past six months since buying this camera we have only taken about 100 pictures, then a bad thing happened; the front cover snapped off after falling 36” from my desktop to the floor, plastic rails on front cover of $500 camera!? Olympus quoted a repair price of nearly $800. We paid barely $500 for this in July and now the camera can be had for under $400! The math on this is not only simple but offensive. Olympus spent six weeks pondering this issue and quoting different prices along the way, each more than the last. The whole process had previously been guaranteed to take less than ten days by CompUSA; this was because of the purchase of the full Comp warranty back in July. The warranty was promised to cover everything from the smallest of issues to the largest, in all it was to cover absolutely anything that could go wrong. Well, it did not. Between CompUSA and Olympus, I have been stripped of nearly $600, camera price plus cost of a worthless warranty. Where a few minutes of attention could be used to save ones brand name, quality control is neglected and volume sales is the only subject that matters.
