by Buy.com Shopper, April 1, 2005

I bought an HP ipod and bought the extended warranty for the apple ipod, not realizing that the apple ipod warranty would not be good for the HP apple ipod. I went beyond the 30-day limit on return policy and then spent the next 3 months trying to return it. Corresponding through email was painful and took weeks to get a response; so I tried calling, which turned out to be worse! The first time I called, the customer representative pretended not to understand what I was talking about even though he pulled up my order. He then proceeded to forward me to the warranty department. Each further attempt wasn't so great either. I eventually gave up with buy.com and went directly to the Apple store, where I got store credit for the warranty, which I used to purchase some accessories I didn't really need for my ipod.

 I would not shop here again

by Buy.com Shopper, May 8, 2005

I contacted them when I found my order was back ordered, even though the website said still available. I then cancelled the order three times; via website, contact us and emailing back customer service. No one contacted me back and I also requested a phone call, which I never got. Two days later the item shipped, when I do not want it and anything to do with buy.com again.

 I would not shop here again

by Buy.com Shopper, March 24, 2005

Last time when I ordered something, it took about a month for the order to come, after the rebate was no longer valid.

 I would not shop here again

by Buy.com Shopper, May 16, 2005

Cannot get anyone at buy.com to answer an email. This is an example of a pretty face without substance.

 I would not shop here again

by Buy.com Shopper, May 7, 2005

Terrible! Buy.com does not understand the definition of Customer Service. I attempted to contact this company with two questions regarding my order via email and received nothing but canned email messages generating a real loyalty toward this company. Each response was nothing more than a “Thank you for submitting a message to Customer Service” acknowledgement. I am so frustrated dealing with Buy.com I have decided to purchase the same item from a competitor and paid a little more. Stay away for this company unless you are really into this type of negative treatment.

 I would not shop here again

by Buy.com Shopper, September 16, 2005

After anxiously waiting(for at least a week) for the product, I received an email telling me that my credit card would not be charged; and the product was out of stock. No further information was given as to whether I should try later, they would notify me when the product was in stock, or another alternative.

 I would not shop here again

by Buy.com Shopper, March 23, 2005

I RECIEVED MY PRINTER VERY QUICKLY, BUT WHEN I OPEN BOX THERE WAS COLOR CARTRIDGE INSIDE ONLY, WHERE'S BLACK INK? I ORDERED USB CABLE, TOO. I STILL WAITING FOR MY CABLE NOW.AND I SENT THE E-MAIL TO ASK HOW COULD I DO , YOU KNOW! NOBODY ANSWER ME. YOUR ANGRY CUSTOMER SHENG LUNG WU

 I would not shop here again

by Buy.com Shopper, April 6, 2005

The order was delayed. Sent email to customer service regarding rebate. Have not received a reply 6 days later. Attempted to cancel the order. The order still shows up 6 days later. There is no phone number to contact the company and they do not reply to email.

 I would not shop here again

by Buy.com Shopper, May 6, 2005

i bought music downloads from buy.com and then didnt list anywhere that even if i payed for the download i wasnt going to be able to burn it to a cd. what is the point in paying for a music download if you cant use it. i will not be using buy.com again!

 I would not shop here again

by Buy.com Shopper, March 1, 2005

I bought some songs and it took several attampts to download the entire files. Once I did get the files downloaded, they do not have all of the song information and titles as part of the file information and they can't be edited to include the titles. For the extra 10 cents another music service such as walmart or itunes would be well worth it.

 I would not shop here again

by Buy.com Shopper, May 4, 2005

Extremely poor customer service..only shop there for cheap prices but a terrible price to pay when help is needed.

 I would not shop here again

by Buy.com Shopper, March 26, 2005

no why beat a dead horse i still am waiting it was a gift now belated

 I would not shop here again

by Buy.com Shopper, March 28, 2005

Download does not work. Since item cost me a whopping .99 cents, does it really make sense to waste my time with customer service? I'll take my business elsewhere. Customer service section on buy.com conatains pointless information that is of no use to me. Good riddance, buy.com!!

 I would not shop here again

by Buy.com Shopper, April 5, 2005

Took ordering the phone twice before my order shipped. Multiple problems with wirelessworld before my order even shipped. Telephone customer service at wirelessworld usually does not work and their operators are less than helpful. I did not receive one of my rebates (that is still clearly seen on buy.com's site) and they told me that I would not get that rebate because it doesn't apply and I had no proof that it did. They would not look at the web site. My first call to buy.com ended with the customer service rep. not able to help because the "system was down" and I needed to call back. I explained that I had already spent over 10 hours on the phone trying to get this sorted out when he hung up on me. Since that time, buy.com has sent me a .pdf copy of the rebate. Wireless world emailed me and still says the rebate doesn't apply and now I have to fax (only) all my information to them to prove that this rebate exist. The rebate is still on the buy.com website.

 I would not shop here again

by Buy.com Shopper, March 23, 2005

Sunday afternoon I placed on-line order for an Intel P4 EE 3.73GHz 1066MHz FSB CPU from BUY.COM based on "In Stock – Usually Ships in 1 to 2 business days" status on their web site. Rec'd automated status report that my order was "Sent to Warehouse". Four days later rec'd eMail advising, "We are still working on shipping your order". Replied instructing them to cancel my order as I intend to secure it elsewhere. Rec'd following response: "We apologize for the delays. We have submitted your cancellation REQUEST to our fulfillment center for APPROVAL. Your request is under processing. Please remember that this is a REQUEST ONLY, and your order still may ship while this request is being processed. You'll receive an email confirming or denying the cancellation request for this order WITHIN THE NEXT FEW BUSINESS DAYS. <emphasis added> Sooo... unless I wanted two $1000 CPUs, I had to wait another day or two. Rec'd official cancellation eMail Friday at 2:15PM. Bottom line: I wasted a week waiting for BUY.COM to fulfill my order and then cancel it. I placed an order for same item from NEWEGG.COM (at a lower price!) on Friday afternoon and had it Monday! I’m willing to give everyone a second chance, but this is the second time BUY.COM has mislead me regarding “Items in Stock” not being available. Screw me once; Shame on you. Screw me twice; shame on me. Never again will I buy from BUY.COM.

 I would not shop here again

by Buy.com Shopper, April 5, 2005

Buy.com gave the appearance that they had the item in stock, but in actuality, there wasn't any. It wasted my time placing an order that Buy.com could not fill. What they should have done, was state at their web site that the item was on backorder, or state that the item was not available at this time. But no, they just said it would mail the item within 2-days after receiving my order which I paid witha charge card over a secured web site. The Buy.Com web site showed a VeriSign icon. When ordering anything on line, if the VeriSign Icon appears on the bottow of retail sales web sites, I only purchase products from web sites that have this VeriSign seal. Which pretty much means that they are a stable company and not some scam to steal your money. I never had a problem with any web site that had VeriSign before. Buy.com had the icon, which led me to believe that this web site was safe to order from, and was a reliable source for the kind of products I was looking for. I just hope when the Best Buy store that plans to open in Hawaii doesn't run their store like their web site. At this point in time, fi Buy.com cannot send me what I ordered, I will tell everyone I know about their poor sales, where they advertise the product is for sale, when it's not even stocked in the store. Thus putting my order in suspended mode, and just keep say it's backordered. Had they stated so a the time I sent my order and payment, that they didn't have the product and it was on backorder indefinitely, I would not have purchased it. Indefinitely is a long and vague time when the product would be available. They could be unavailable for years, then what? Other competitor on-line stores, state that the product is not in stock, and they give you an estimated time of arrival. Deceiving people that the product is here and for sale, is not the way to go about selling products. Hope they are more honest in the future. Sincerely, Upset customer

 I would not shop here again

by Buy.com Shopper, May 8, 2005

My browser inadvertantly placed separate orders for the same item 3 times. I discovered the error within a couple of hours. I attempted to cancel the orders. Of the 3, one was cancelled; the other two were converted from "sent to Warehouse" to "Cancellation requested". Five days later, the items were shipped and have not arrived yet. I feel that Buy.com had more than adequate time to cancel the two remaining orders before shipment, but just didn't. Now I have to figure out and bare the expense of a return.

 I would not shop here again

by Buy.com Shopper, April 23, 2005

After waiting a full month for my order, I still haven't received it. Tracking only confirms that the order was sent out a month ago, but no other shipping information is listed.

 I would not shop here again

by Buy.com Shopper, April 23, 2005

I e-mailed Buy.com to let them know one song did not download , but their record says the order was completely delivered. They have not responded for a week. I will probably stop the credit card payment. I may turn them in for fraud. If an electronic vendor cannot keep track of electroionic transactions, what are they doing in the business??

 I would not shop here again

by Buy.com Shopper, May 4, 2005

not only did i not get all the music downloads i puchased but the few that did download wont work

 I would not shop here again

by Buy.com Shopper, May 16, 2005

They have NO posted phone number. emails do not get answerered. They shipped thru 2 carriers that did not communicate and cannot be tracked. APX shipping and USPS do not work together. Buy.com needs to post a phone message and they NEED to respond with content. 16 days over due and NO response.

 I would not shop here again