by bross00, January 31, 2008

I ordered a WII Bundle from Buy.com today. I used a credit card associated with my home address and had shipping set to deliver to my home address. Yet 8 hours after I placed my order I received an email asking I fax back an Order Authorization form     Read full review...

 I would not shop here again

by wonder1981, January 30, 2008

I recently decided to network two computers together and needed a new router. I didn't want to pay a bundle for one, so I went shopping online to find the best price. This is one time my frugal-ness may have came back to bite me. I came across a     Read full review...

 I would not shop here again

by what_a_ripoff, January 29, 2008

I ordered some electronics from Buy.com. A few days later I received an email from Buy.com stating that my order was canceled due to an error. Their email was evasive and general. My reply email asked for more specifics on what the error was. They responded with a duplicate of their first email. Four times I tried to get specifics on why my order was canceled, only to get the same form letter evasive reply four times. Very poor customer service. Buy.com shopper beware!

 I would not shop here again

by dh19440113, January 27, 2008

I bought a item from buy.com and they put me on back order without any warning. The customer service was very incompetent and told me they ran out of stock long ago and they will restock and fill my order. weeks passed nothing happened. i email again they still didn't have it. They are terribly incompetent and i was forced to call them in order to cancel.

 I would not shop here again

by schultzee, January 24, 2008

Attempted to purchase a Weber Gas Grill totaling nearly $900. Item showed in stock at time of purchase. This was a corporate purchase, so we mailed a check. Buy.com cashed it, then sent notice that item was out of stock. Waited three months before     Read full review...

 I would not shop here again

by russ1smith, January 24, 2008

I placed an order on January 3rd. At the time, Buy.com's website claimed the product was IN STOCK. I got an e-mail a few days later saying the product was OUT OF STOCK. I waited for two weeks, then checked buy.com's website which once again said the     Read full review...

 I would not shop here again

by getvas, January 22, 2008

PROS: Compititive Prices CONS: Very Poor Customer Service I have purchased four times till now from BUY.COM , every time I was a happy customer. The products reach out on time with the exception of a day or two delay some times, but are always     Read full review...

 I would not shop here again

by lord_almighty, January 16, 2008

I placed the order for a Minolta 7Hi late tuesday evening. I selected next day delivery. The next day I had a message to call them for order confirmation. I was not able to get back to them until the evening. The order then did not ship until thursday.     Read full review...

 I would shop here again

by francie2, January 14, 2008

i purchased a video game Christmas present on 12/11/08. it was sent to california and I live in Pennsylvania. The present never came. After numerous phone calls to customer whom i had communication difficulties with, I made the mistake of re-ordering the product because i had received a $30.00 credit on item. When they reordered they overcharged me on the item. I received the item on Jan 15. 3 weeks after Christmas. I am going to report them to bbb in Calif.

 I would not shop here again

by pteropus, January 2, 2008

I bought a camera from buy.com and paid extra for "2-day delivery" and didn't receive the camera for over a week. Buy.com customer service (if thats what you want to call it) denied responsibility and basically told me to buzz off. Plus it's almost impossible for me to return the product. I will have to return it to the manufacturer which is a major pain. I will never buy again from Buy.com

 I would not shop here again

by johnsummers, January 1, 2008

Buy.com STOLE my money twice!! My first order they sent me the wrong item. I e-mailed them the same day that I received the item. I then got a computer generated e-mail back giving me another address to e-mail if that e-mail did "solve my problem".     Read full review...

 I would not shop here again

by mikisuh, December 30, 2007

I bought a camera from buy.com on dec 16th and forgoed the free shipping so i could receive it on time for christmas (an extra nine dollars) A full week later, I checked on the status, and it had not even been shipped yet. I called them, after some     Read full review...

 I would not shop here again

by jcoleman0609, December 22, 2007

Ordered 2gb of ram from Buy.com. My order was fulfilled/shipped ok. The ram was defective and tried to return. CUSTOMER SERVICE IS NON-EXISTENT!!!!! <br> Never heard back, even after 3 attempts. You cannot find their phone number. None of the phone numbers that I could find worked.

 I would not shop here again

by norest22, December 22, 2007

In on word, horrible! I got an empty box, nothing in it!! Customer service is horrible. Almost impossible to get a straight answer out of them, it's been over a month and still I have not gotton a refund, replacment or anything. It's only for a $40, but still, they sent me an empty box and I've wasted hours trying to get a refund.

 I would not shop here again

by wrightee, December 21, 2007

I ordered two small items (book and CD) on the site for Christmas delivery, selecting the 2nd Day Air shipping option to ensure delivery before Christmas (as indicated on their site for which shipping options would ensure delivery before then). One of the two items shipped as requested, the other went via standard USPS 4-14 day service. When I inquired with Buy.com about it, they directed me to check with the vendor who actually processed the order (one that I don't have any information other than their name). If Buy.com does not stand behind the orders placed on their web site, then why use them? My advice is to shop directly with the companies fulfilling the orders, and NOT to use this site, as there is no value added.

 I would not shop here again

by a1cbuck, December 20, 2007

I ordered some products from buy.com as Christmas gifts for the 1st time early this December. I was excited because I received a bonus $10 off for using a Google checkout. Trusting the Google name I assumed all of the shipping would be handled     Read full review...

 I would not shop here again

by jerryhobby, December 18, 2007

Buy.com has a decent selection and relatively competitive prices. I've done business with them and recommended them for years. <br> <br> Recently I purchased Christmas gifts that were unsatisfactory. It happens. I wanted to return them. Normally retailers will allow you to return unwanted gifts up to and beyond Christmas. <br> <br> Retailers commonly extend their return period during the holidays for obvious reasons. But not buy.com. If you purchase gifts from them you better order them very close to Christmas or you'll be stuck with them. <br> <br> There are many other companies that offer extended return options during the holiday season. Not buy.com. They seem to be more interested in making the sale than in satisfying their customers. <br> <br> There is a lot of competition out there that truly care about their customer's satisfaction. Not buy.com. The response from them when I requested a return was a simple "no". <br> <br> I'd rather go to Walmart, Target, or whatever. I will always shop online, but only with companies with a generous return policy and a reputation for good customer service. The customer is always right, except at buy.com. <br> <br> Final word? NEXT!

 I would not shop here again

by jesterrace, December 17, 2007

Even though they have been around for several years, I have just never really paid attention to buy.com since they never really had decent prices on what I was looking for. . .until the last few months. A couple of months ago I was looking for a     Read full review...

 I would shop here again

by saybuhbye, December 17, 2007

I ordered my item, a gift for a friend, but a week after ordering the item was still "processing." There had been no mention of a back order and I had received no email regarding any problems. I emailed customer service through the website, and to     Read full review...

 I would not shop here again

by hyrsk, December 17, 2007

If you are looking for a seamless transaction Buy.com is not for you. Complete lack of support, and shipping times vary greatly over what they state on an items page. When item finally did ship I was charged more than the original amount (I had tried to cancel order after the status changed from sent to warehouse to "on order" ... they cancelled my coupon but not the item lol) and polite emails went unanswered. Nope, not even a canned reply from "chuckle" customer service. I did eventually get my item, and it was as advertised, however I never did get the amount they overcharged back nor a reply from them regarding it. I have made other purchases from buy.com that went better ( I had no need to try and make contact with them ) but the estimated ship time was again way off from what the estimate was (i.e. 1-3 days may be more like a week to 10 days before item ships).

 I would not shop here again

by smfleming, December 16, 2007

I would strongly advise people not to get anything from buy.com. They entice your purchase with special offers that never materialize. I ordered a PS3 as a christmas gift back in July 07 on the basis that they were offering 5 free blue ray dvds with the purchase. Its now december and those dvds never arrived. I've called them numerous times and no one ever answers, once being on hold for 4 hours. Ive sent numerous emails to their customer support and not once has anyone replied. I could have bought the ps3 elsewhere for slighly cheaper and wish I would have. Dont be fooled by this online site like I was.

 I would not shop here again