by Adorama Shopper, June 18, 2004

The item in question was not noted to be (In stock ) nor was it noted ( Back order ) . I had to give my full information in order to find out it would not be in for 2-3 weeks . I found this to be a very poor quality ordering service .

 I would not shop here again

by Adorama Shopper, June 30, 2004

it took 6 days to fill an order. all items were in stock and the site says a 24 to 48 hour order process time. they did not let me know of any delays in my order. very unaccaptable, i will be shopping at their competitors from now on.

 I would not shop here again

by Adorama Shopper, May 6, 2004

Poor quality control/inspection in their used camera equipment department

 I would not shop here again

by Adorama Shopper, May 6, 2004

Adorama offers shipping on most orders in 24-48 hours. I placed a $335 order that did not arrive as expected. The order status on the website indicated that a warehouse picking form had been printed and after repeated emails I received a notice saying it had finally shipped five days after the order was placed. The order never arrived so I called only to learn that they were "CLOSED FOR THE HOLIDAY" unfortunately I couldn't find a calendar that indicated any holiday. After several more emails and calls I was informed that my order HAD NOT shipped and they couldn't imagine why I'd received a notice saying otherwise. I was told that I could not cancel my order because the online order department was closed and there was no manager or supervisor in the company with the authority to assist me. 16 days after my order was placed and still hadn't shipped I was finally able to cancel. In the meantime I spent an additional $100 to buy the products locally so that I would not fall any further behind in my college classes. This merchant is rude, unreliable and I strongly advise consumers to look elsewhere...low prices aren't always a good deal!!

 I would not shop here again

by Adorama Shopper, June 23, 2004

Requirements for international order are totaly unclear. After several e-mails they have sent them to me. But I've noticed that some requirements are stupid. Verification departement didn't answer on my e-mails. They only sent me auto reminder tht my order is stoped. They said me that my bank did not verify their information request. I called to the bank, but they didn't receive any request at all! So, Adorama lied my. They charged my credit card and only after asked about aditional information. This is totaly unacceptible! May be Adorama is good for US and Canada, but DO NOT use them for international orders.

 I would not shop here again

by Adorama Shopper, May 13, 2004

I do not think that shopping at Adorama is good enough because you have not shipped to my country (Vietnam)yet. So what can I do if I want to make purchases with you?

 I would not shop here again

by Adorama Shopper, November 22, 2004

Order not yet fulfilled. Multiple emails from vendor, in respect of verification of my address, my order, my credit card. Dangerous practices in regard to credit card verification, that would lend themselves to identity and credit information theft.

 I would not shop here again

by Adorama Shopper, October 8, 2004

Didn't make the purchase. I ordered the item and received an e-mail to confirm the purchase. I replied and received another reply stating that they couldn't verify my address. They asked for my home phone number (that I supplied with the order), and a copy of a utility bill. I didn't have a recent copy of a bill and wasn't willing to wait for another month for the next bill. I said that if they couldn't approve the order without the bill, cancel the order. It was cancelled. I then ordered the same item from B&H Photo. I received the item in good order 4 days later. I found the run around at Adorama to be unacceptable and will not consider doing future business with them. B&H has earned my business.

 I would not shop here again

by Adorama Shopper, January 25, 2007

For some reason, they left out the 16 rolls of film (four different types) I ordered, but shipped everything else.

 I would not shop here again

by Adorama Shopper, November 12, 2004

I ordered and paid for a lens and gave thema all of my personal information. They contacted me 2 days later and said the item had been sold. I had to call to check if my credit card had been charged. I spoke with a person who had little in common with his "Customer Service" title.. he was rude and abrupt. I am disappointed in this company and plan to tell everyone on all the photo forums I visit that they are to be avoided.

 I would not shop here again

by Adorama Shopper, October 24, 2005

Shops should not say they have things in stock on their web- sites then charge your credit card, then have to verify you, then find out that they did not have the item you have been charged for and wait for a backorder after they have already charged your card, then send the wrong item after waiting for this back order, than re-order, not knowing when to expect this reorder credit card bill already in Ones hands, interest now adding up for something never even received. ETC. I used to like this shop. The communication, although always nice and responding to all e-mails, did not really help me to know what was going on or when to expect this item. I am sorry to have to write this, but this is true. I am sad to say, I used to like this store for years, but it is not a place I will likely purchase from after this experience.

 I would not shop here again

by Adorama Shopper, May 6, 2004

I tried to purchase some filters & extension tubes from Adorama. I placed the order on the internet on March 5th. The items were in stock at the time of the order. Later in March I received an email stating that the extension tubes were out of stock & the shipping dept. was out on "holiday" until April 22nd. I tried numerous times to contact someone that could cancel my order so I could use the money to purchase from a different company. It took 8 emails & 7 phone calls to finally get it done. & in the process I was treated with the upmost disrespect.

 I would not shop here again

by Adorama Shopper, February 10, 2006

It seems that everything you order from this merchant is not in stock...which leads me to believe they do not stock the items they claim to. I am very disgusted with their service, their shipping service, their recommendations for alternatives. This will be my last purchase from Adorama.

 I would not shop here again

by Adorama Shopper, June 4, 2006

Would not do business with this merchant again. Lousy customer service. No two people could give the same answer to my question.

 I would not shop here again

by Adorama Shopper, January 21, 2005

I cancelled the order because they wanted me to FAX a copy of my drivers liscense and a utility bill. Mining for information. I purchased a $6000.00 watch and didn't have to do that.

 I would not shop here again

by Adorama Shopper, October 29, 2004

I purchased a Minolta Maxxum 8000i used camera which wasadverized in excellent working condition. It was not. The lcd viewfinder was leaked, the glass acute mate screen was detached and the mirror was fogged so the camera was useless. Also the packing was poor, maybe it was dropped on its was but I dont think so. I paid about $230.00 and it is almost all wasted money. I may not buy used equipment from Adorama again.

 I would not shop here again

by Adorama Shopper, November 26, 2004

The order was cancelled due to unacceptable requests by Adorama in varifying my mastercard. No attempt was made by Adorama to do this via the bank, instead they wanted me to send photocopies of both sides of my card and recent statements in order to process the order. This in my view would be foolhardy with respect to my own financial security in these days of identity fraud.

 I would not shop here again

by Adorama Shopper, November 7, 2004

Very disaapointed. Never explain why my order cannot be verified though I have given all info pertaining to myself and shipping address. Received only one liner email message saying my order cannot be verified but give no reason nore request for more info. Order was canceled and caused me big problem. I swear not to deal with Adorama anymore!

 I would not shop here again

by Adorama Shopper, December 5, 2006

Vendor cannot indicate ETA for product. Order is already 15 days old. No idea on the shipping date.

 I would not shop here again

by Adorama Shopper, January 4, 2005

my dad had orderd a manual for a camera and he had a problem reciving it two weeks later.as for me i orderd a flash on 12/21/04 and i am taking this survey on 01/04/05 and i still have not recieved my flash,this is the last time i order any thing from adorama.

 I would not shop here again

by Adorama Shopper, August 10, 2004

KKSLF5HGBX2 appeared "in stock" on the web page, but actually 3-6 weeks lead time. The ADORAMA rep recommended safelight filter #13 (amber) as replacement for GBX2 (dark red).

 I would not shop here again