by apgeo1234, March 31, 2008

I think the Home Depot Online Store is one of the worst franchise online stores that I have ever shopped on. The reason that I say this is because first off the delivery time is just horrible, online it does not have as much products as in the store, for     Read full review...

 I would not shop here again

by lkjdfd, March 31, 2008

I ordered an area rug and was told it would arrive in 5-10 days. Later I was given a UPS shipping number and told to be at home for the delivery on a specific day. I took off work to be there, but no delivery. I called Home Depot who contacted UPS and     Read full review...

 I would not shop here again

by amf543, February 28, 2008

I was more than a little leery about ordering from HomeDepot.com after reading some of these very negative reviews, but I could not be happier with my experience. I ordered an obscure product and expected it to be shipped in the two to three days stated on the website. I paid for the 2nd Day Air shipping as I needed the product as soon as humanly possible, (the item is not available in any of my local stores - not just Home Depot, it is not available ANYWHERE!!). <br> <br> I received a shipping notification two days after placing my order, and it actually shipped the day before (one day after the order was placed)!! So I received my item three days after placing the order, which is earlier than I had anticipated. Yay Home Depot!

 I would shop here again

by aimee8314, December 18, 2007

Quick Shipment! I was thrilled! Until I went to the store and the $39.96 item that I purchased online had a $10 price tag at the store! Plus, the item showed as "not available in stores" on their website too. so I paid $50.97 for something I could have spent $10.76 on and had the same day. Of course, Home Depot online doesn't price match...so I'm screwed out of $51.00 for a couple of weeks and still have to go back and purchase the item for $10.00 at the store. GRRRR

 I would not shop here again

by rjbradley0420, November 23, 2007

I love visiting Home Depot stores. In fact, I believe it is their customer service that sets them a part from other places I could shop. This is, in part, why I was so utterly taken aback by the complete absence of customer service via Home Depot online.     Read full review...

 I would not shop here again

by avatar93, November 14, 2007

I ordered a garden shed from the Huntington, N.Y. store, or at least TRIED to order one from these fools. Despite five phone calls over two days from me to the inept delivery "associate", she could not muster the competence to schedule a simple delivery     Read full review...

 I would not shop here again

by hana123, November 8, 2007

Had wood floors installed. Bad and sloppy work. Customer service was not helpful. Home Depot never returned calls and did not seem concerned with our problem. My husband wrote comments on the sign off sheet stating our dissatisfaction of installation, which evidently was never looked at once it left the house. Home Depot agreed to repair the work but have not heard from them. I will not shop at Home Depot again and would really warn customers to take a good hard look at the reviews...it just might save you a lot of headache and dollars.

 I would not shop here again

by fedupwithhd, October 1, 2007

Three projects, three nightmares. What are the odds? <br> Nightmare 1: kitchen cabinet refacing. Three day project took five weeks. Seems they showed me samples from one manufacturer and delivered product from another manufacturer with crappy quality and wrong stain color. <br> Nightmare 2: Silestone counter top in kitchen. Ordered and paid extra for the beveled edge. Counter installed had beveled edge but the edge was not polished. Had to remove counter top, take to factory to fix then reinstall. One day project took 10 days. <br> Nightmare 3: Kitchen floor. Paid to have old floor that was installed in 1988 removed, floor leveled and new vinyl put down. Guy shows up at 8:00 a.m., said he had to get an additive for the filler to level the floor, never came back. One day project took seven. <br> NEVER... EVER... USE HOME DEPOT!!!!!!!!!!!!!

 I would not shop here again

by atlantabuilder, September 28, 2007

I was very pleased when I first received my fire pit from The Home Depot. Unfortunately the box didn't do well at all in shipping and had a huge dent in the copper bowl. <br> <br> When contacting The Home Depot they refused to do anything to assist me - asserting that I had somehow damaged the fire pit myself when installing it. <br> <br> I wound up having to have dispute the charge on my credit card in order to get any satisfaction. Be careful if you buy from Home Depot online!!! <br> <br> For the past six months I've been ordering from Lowes online and have been very happy. Good luck if you order from Home Depot. <br> <br>

 I would not shop here again

by myrealopinion, September 6, 2007

On Sept. 1, 2007 I ordered a refrigerator for home delivery via homedepot.com, the website advising me that there was "free delivery" (a $55 charge rebated) for all purchases over $299 between Feb. 20, 2007 and Sept. 5, 2007. I downloaded the rebate     Read full review...

 I would not shop here again

by boki108, September 5, 2007

I bought a shed and had it delivered. They delivered the wrong one, and trying to get your rebate for delivery - good luck! I had to fill in all the information two times. First time it dissappeared and the second time it froze for about five minutes before confirmation page came up, and that's after I spent twenty minutes on the phone with them to get the right register number and transaction number that were conveniently not legible on the receipt.

 I would not shop here again

by docjava, August 27, 2007

I got wood floors from Home depot. <br> They delivered them to the PARKING LOT <br> and wanted to leave them IN THE RAIN. <br> No kidding. <br> <br> I purchased a fridge from home depot. The installers <br> were movers. I gave them a supply line. <br> <br> NO CLUE! They could not figure out how to connect <br> an ice maker. REALLY!? I had to show them how <br> to trim the supply line and add a connector. <br> <br> I purchased a dishwasher from home depot. <br> The installers did not have "a bracket". <br> The manager at home depot never gave me a price <br> or status on the bracket. <br> <br> The dishwasher is still NOT installed. <br> <br> I have had it with these guys. Delivery service <br> and installation service are way sub-standard.

 I would not shop here again

by psitstrue, August 17, 2007

I ordered a rug from homedepot.com and it was the first and last time I will order from their online web site. The rug arrived damaged so I needed to return it. The return procedure was a complete nightmare. The customer service person on the phone     Read full review...

 I would not shop here again

by lawguy2006, August 7, 2007

I ordered some air filters and they never arrived. UPS said they got the billing info but never received them. HomeDepot.com supervisor admitted the error on their part and offered to issue an RMA # to "return" the item (which is ridiculous b/c I never even got it). Worst part...it would take 4 weeks to issue the refund!!! Any other company would offer to cancel the order and issue a refund immediately. I will NEVER do business with them again!!!

 I would not shop here again

by josenj, July 31, 2007

Website misleading and confusing. I was looking for a tool set and found “Ryobi 18-Volt The Works 8-Pack Cordless Combo” SKU # 167-144. I first discovered this item their website. It said it wasn’t available online but it is available in stores so I     Read full review...

 I would not shop here again

by boztc, July 20, 2007

DON'T BUY APPLIANCES FROM HOME DEPOT unless you can bring them home and install them yourself. <br> Home Depot takes no responsibility for the delivery and installation of your purchase. <br> They contract out to a GE delivery service who then sub contracts to local businesses. <br> The customer has no idea who is going to enter their home. The installer may have little or no training (one guy brought his 8-10 y/o to help) and limited knowledge of the equipment. <br> I was forced to return a dishwasher when the delivery person refused to install it. He gave me a lengthy explanation about how all dishwashers of this brand needed a special outlet, which I have learned was BS. (I checked with the manufacturer, too.) Apparently, they get paid by delivery, whether the stuff leaves the truck or not. <br> The manager at Home Depot was totally unconcerned. His response was, "Isn't that terrible? It happens all the time. We have no control over delivery and installation." <br> <br> I must add that my appliance was not purchased online, but from a local store. <br> The policies regarding delivery and installation are the same for both points of purchase. Home Depot corporate has confirmed this,reluctantly. <br> <br> <br> <br> <br>

 I would not shop here again

by Home Depot Shopper, July 19, 2007

As of today I still have not received my merchandise (patio umbrella). I have not received any emails indicating that this item is on backorder. In my opinion I feel this service is unacceptable. If I don't receive the merchandise sometime this week I'm going to ask for my money back. vr, Joyce Mitchem

 I would not shop here again

by Home Depot Shopper, July 19, 2007

On-line ordering went smoothly. Slow acknowledgement of order and longer than expected delay in shipping notice. Supposed "order tracking" was useless both on-line and with telephone call to the so-called "Customer Service". Delivery will require my presence to accept but I am unable to find out the status of shipping or its arrival so that I can make arrangements to be there. If they're going to advertise and promote the customer's ability to track their order, they should be required to deliver on that promise. With the efficient and timely order tracking available today from other vendors, this type of "service" is unacceptable. I would even have been willing to pay extra for shipment if I could have been assured that the process would work efficiently. Given my good prior experiences with on-line ordering from Home Dopot, I was both surprised and disappointed with the entirety of this transaction. I hope Home Depot takes steps to correct this gross deficiency in their otherwise worthwhile products and services.

 I would shop here again

by Home Depot Shopper, July 19, 2007

Ordering was easy, and my fan was delivered quicker than expected. It is up and there seem to be no problems.

 I would shop here again

by Home Depot Shopper, July 19, 2007

ordered once said wouldn't except my credit card, called on phone gave card - e-mail said wouldn't except my card, changed to another card - e-mail said item wasn't available, received e-mail said item has been shipped - bottom line - have to be persistent

 I would shop here again

by Home Depot Shopper, July 19, 2007

the customer needs to be able to track their order

 I would shop here again