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2 watches ordered. One DOA. Other looks horrible.
by rehabdoc, November 2, 2007
I just received my order from fossil.com. They sent me invoice, etc. They also sent me return address labels in box. Paper packing looked a bit slipshod though. A single piece of long paper, folded up, not really cushioning much in there. It came
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 I would not shop here again
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Poor website information and poor customer service
by snowgoose1000, December 20, 2006
I ordered a gift certificate online. I was given the choice of free two day shipping. When I didn't receive the order in two days, I contacted customer service. The phone was busy for two days. When I finally got someone, they told me that it takes 5-7 business days to ship a simple gift certificate. They don't even tell you when it's been shipped. I'm not sure I'll get this in time for the holidays.
I would not shop here again
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worst online shopping experience ever
by sistahray, July 26, 2006
No order confirmation letter
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No shipping confirmation letter
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had to email to find out what was going on, was told I needed to call them with more info-my address and phone, etc, which I filled out at the time of order. Called 800 number, on hold 10 minutes, hung up on, on hold again for many minutes, gave up, emailed to ask what other info was needed. So, cancelled order accordingly. I've been shopping online for a long time, and I've never had this much trouble trying to buy something. BOOHISS, Fossil website.
I would not shop here again
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I'm disappointed with not having been notified my gift was unable at time of checkout
by stacyb82, December 27, 2005
terrible customer service, wasn't notified of out of stock item, holiday weekend unable to communicate with company. Website still (4 days later) doesn't make note that item is out of stock. was given gaurenteed overnight free delivery of item, yet never notified that same day it wasn't possible.
I would not shop here again
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poor shipping operations.
by bumpersk, December 9, 2005
Their customer service sucks. They promise free next day shipping and then ship out the wrong items and then send me an email 2 days later saying one item was out of stock and not shipped. Losers
I would not shop here again
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The Fossil website is as a solid as a rock - and way cool
by PattyTherre, August 30, 2005
My love affair with Fossil watches started a couple of years ago when I saw one on someone. After finding out the brand name, I had to have one – or a bunch. My older son bought me my first one, a wide leather strapped
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 I would shop here again
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Great store!
by skee1218, February 24, 2005
Fossil.com is such an easy site to use! My watch arrived exactly as described. Great quality. I love Fossil for its selection, the brand, and the great customer service!
I would shop here again
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