Humax T2500 (250 GB) 250-Hours DVR
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- Type: Video Recorder (DVR)
- Broadcast Type: Cable Satellite
- Compatible Service: TiVo
- Analog Tuner: NTSC
- Audio Support: Dolby Digital
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slow to replace broken unit
Pros
tivo works fine
Cons
DVD burner broken and takes too long to get unit replaced.
Recommended it?
No
The Tivo functions fine, but the DVD recorder gives an internal error. After extensive conversations with Humax and troubleshooting, they tell me it is a defective unit. It will take 7-10 days for them to send me the replacement, and they are charging my credit card until they receive the returned unit. One would think that a new company in this market would try to build customer support and loyalty through a fast return process. Certainly they could have sent the replacement by overnight or second day air.
