Nokia E75 Cell Phone
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- Screen Size (Diagonal): 2.4 inch
- Installed Memory: 50 MB
- Operating System: Symbian
- Connectivity: Bluetooth, USB, Sync ML, WLAN
- Performance: Quad Band
- Design: Mobile
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Disappointing durability
Pros
Size: the first Communicator that is not a brick<br>Extensive list of features<br>Price
Cons
- The screen is extremely vulnerable
Recommended it?
No
The Bottom Line:
Nokia has spoiled an excellent phone by making the vulnerable screen a true Achilles heel. Be prepared to pay for the repair costs yourself if the screen gets broken.
Most of my phones have been Nokias, with one exception (HTC). When the HTC got broken I was sort of relieved to temporarily return to my old Nokia 6800. After 6800 I've used Nokia E70 and then E51.
I was very excited to get the E75 as it seemed to be the first in the "communicator" line of smart phones with full keyboard that I would not call a brick. The size is pretty much that of a "normal" phone.
At first I was happy with the phone, but three weeks later the display got broken while it was in my belt-bag. One quarter of the screen went black with crackles. On the outside, there was no visible damage. The phone hadn't been dropped nor hit with something. Still, once the phone was sent for warranty repair, they claimed that the display is "mechanically damaged" and Nokia didn't cover the expenses of $150.
Before this one, I've never been able to mechanically break any of my Nokia phones, even though they often have been accidentally dropped or otherwise "mistreated". The reason for replacing the previous phone has typically been because of new model with new features. Regarding other phone brands, a pal of mine once drove over his Samsung phone with a car. The phone got some scratches but it still functioned after the incident ;-)
I don't know why they did it (price, size, whatever...) but obviously Nokia has made a bad design compromise with a screen that does not endure normal use. Just to make things worse, with a customer-unfriendly warranty policy they are going to get a lot of disappointed customers. Aftersales is where you lose or win your existing customers.
I was very excited to get the E75 as it seemed to be the first in the "communicator" line of smart phones with full keyboard that I would not call a brick. The size is pretty much that of a "normal" phone.
At first I was happy with the phone, but three weeks later the display got broken while it was in my belt-bag. One quarter of the screen went black with crackles. On the outside, there was no visible damage. The phone hadn't been dropped nor hit with something. Still, once the phone was sent for warranty repair, they claimed that the display is "mechanically damaged" and Nokia didn't cover the expenses of $150.
Before this one, I've never been able to mechanically break any of my Nokia phones, even though they often have been accidentally dropped or otherwise "mistreated". The reason for replacing the previous phone has typically been because of new model with new features. Regarding other phone brands, a pal of mine once drove over his Samsung phone with a car. The phone got some scratches but it still functioned after the incident ;-)
I don't know why they did it (price, size, whatever...) but obviously Nokia has made a bad design compromise with a screen that does not endure normal use. Just to make things worse, with a customer-unfriendly warranty policy they are going to get a lot of disappointed customers. Aftersales is where you lose or win your existing customers.
