Lenovo IdeaPad Y510 (59014900) PC Notebook
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- Weight: 6.4 lb.
- Mobile Technology: Intel Centrino Duo Mobile Technology
- Operating System: Microsoft Windows Vista Home Premium
- Processor: Core 2 Duo 2 GHz
- Laptop Type: Mid-Size Laptop
- Installed Memory: 2 GB (DDR2 SDRAM)
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Beware!
Pros
Built-in wireless, DVD /- RW, 15.4 inch display, 3 USB 2.0 Ports. Good battery life.
Cons
Parts support is virtually non-existent and factory service may be unsatsfactory.
Recommended it?
No
The Bottom Line:
Due to no parts support, do not order one, even if it's free!!!
I purchased a LENOVO Y510 for the wife about a year ago, as she needed a more powerful laptop to "keep up" with her new Embroidery/Sewing machine.
She was carrying it in a computer bag and the strap slipped off her shoulder as she was arriving at work, causing the unit to hit the floor. The case broke in the area of the hinge where the screen and case bottom are connected.
I logged onto the LENOVO Web Site to find a replacement case for the machine and was disappointed to find nothing was available.
LENOVO has a Forum and I searched for "Hinge" and found that there seems to be a large number of the IdeaPad series laptops with broken cases in the hinge area. These are breaking just due to normal use!
I disassembled the laptop and found that the hinges are very stiff in order to keep the laptop closed. These do not us a latch, as has been customary in the past. The case has insufficient strength to withstand the constant flexing induced by the very stiff hinges and will eventually break where the hinge is attached.
A person who apparently works for LENOVO finally sent a response to my inquiry about case availability, stating that the IdeaPad series is considered a "consumer item" and therefore, has no parts available to the "consumer".
I consider this to be unsatisfactory. A number of owners had posted complaints that their machine was, in some way, damaged when returned from in-warranty factory service. This is hearsay, of course, but I can't help but think that at least some complaints were legitimate.
Since our situation would not be a warranty claim, the cost to repair would have been nearly half the price of a brand new laptop. Additionally, I received responses from another apparent LENOVO employee, treating my inquiry as if I were trying to get an in-warranty repair under less than honest pretenses. I considered this to be a dishonest diversion in an attempt to hide the fact that there was little, if any, support for the product, other than in-warranty. I resented this very much!
Unfortunately, I had already ordered a LENOVO Y530 as a replacement, since my wife was used to the configuration and am now sorry that I did.
My recommendation is: Do not order a LENOVO IdeaPad under any circumstances....even if it's free! It's sort of like buying a car for which no repair parts are available.
She was carrying it in a computer bag and the strap slipped off her shoulder as she was arriving at work, causing the unit to hit the floor. The case broke in the area of the hinge where the screen and case bottom are connected.
I logged onto the LENOVO Web Site to find a replacement case for the machine and was disappointed to find nothing was available.
LENOVO has a Forum and I searched for "Hinge" and found that there seems to be a large number of the IdeaPad series laptops with broken cases in the hinge area. These are breaking just due to normal use!
I disassembled the laptop and found that the hinges are very stiff in order to keep the laptop closed. These do not us a latch, as has been customary in the past. The case has insufficient strength to withstand the constant flexing induced by the very stiff hinges and will eventually break where the hinge is attached.
A person who apparently works for LENOVO finally sent a response to my inquiry about case availability, stating that the IdeaPad series is considered a "consumer item" and therefore, has no parts available to the "consumer".
I consider this to be unsatisfactory. A number of owners had posted complaints that their machine was, in some way, damaged when returned from in-warranty factory service. This is hearsay, of course, but I can't help but think that at least some complaints were legitimate.
Since our situation would not be a warranty claim, the cost to repair would have been nearly half the price of a brand new laptop. Additionally, I received responses from another apparent LENOVO employee, treating my inquiry as if I were trying to get an in-warranty repair under less than honest pretenses. I considered this to be a dishonest diversion in an attempt to hide the fact that there was little, if any, support for the product, other than in-warranty. I resented this very much!
Unfortunately, I had already ordered a LENOVO Y530 as a replacement, since my wife was used to the configuration and am now sorry that I did.
My recommendation is: Do not order a LENOVO IdeaPad under any circumstances....even if it's free! It's sort of like buying a car for which no repair parts are available.
