Hewlett Packard Photosmart C4480 All-In-One InkJet Printer
- Black Print Speed: 30 ppm
- Color Print Speed: 23 ppm
- Output Type: Color Printer
- Technology (Detailed): Inkjet
- Printer Type: All-In-One Printer
- All-in-One Functions: Copier Scanner
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The HP Photosmart C4480. What the salesperson does not tell you.
Pros
A cost effective and functional printer.
Cons
Get ready for some leg work if the product does not work as promised.
Recommended it?
No
The Bottom Line:
If you can get it as part of a deal with your desk top, great! If not, shop around.
Recently, my wife and I were swayed by hip commercials and glowing recommendations from our friends to switch from a PC to a Mac computer. In the final moments of the sale, the clerk mentioned that they were offering a $100 rebate on the HP Photosmart C4480 All-in-One printer if we picked it up along with our new Mac. This rebate fully covered the cost of the printer, making it free, and unsure if our old printer would even work with our new desk top, we took it.
Once set up, this is a fully functional printer. It quickly and quietly prints long documents, scans images on its built in scanner, and looks handsome and sophisticated sitting next to the new Mac. The set up process should take about 5 minutes and consists mainly of loading the ink cartridges and plugging it in, however for us, the set up process took 3 business days and a walk to our nearest Fed Ex drop location.
After inserting the cartridges, we found out that the internal mechanism that allows the cartridges to move was broken. The box was sealed, didn’t appear to be damaged in any way, and we we very careful with it on the ride home. After placing a call to customer support, the salesmen seemed unsurprised that we were having an issue with the manufacture of the product.
Here is where things started to go awry. Even for manufacturer errors with new printers, HP will not send out new product for replacement. The salesmen explained that the only thing I could do was have him send me a, “like new,” refurbished printer. I would then have three business days to return the old printer or be charged the full value of the replacement.
A used printer? I didn’t want a used printer. I wanted a brand new printer, and was not excited to have the looming possibility of another charge on my credit card if the return process didn’t go smoothly. However, the young man on the phone insisted this was the only way I could get a replacement for the broken printer I had purchased.
As promised, the replacement arrived three business days later. It did not have the look of a used product. It had the same glossed egg shell finish of the original. It worked properly right out of the box, and after six months of use it is still happily printing my documents without a problem. I packed up it’s predecessor and mailed it back using the included Fed Ex label. A further charge was not assessed to my card.
As for the rest of the purchase? I can’t complain too much about having to get my printer replaced. It was, as promised, free. The rebate check arrived (it did come from Apple I should note, not HP) promptly and for the correct amount.
Everyone will not have the same experience I did. I like to think that my story is the exception and not the norm. However, I will now know to ask up front about the terms of return on any major purchase, and am glad I have an important and interesting purchasing experience with this product to share with the Epinions community!
Once set up, this is a fully functional printer. It quickly and quietly prints long documents, scans images on its built in scanner, and looks handsome and sophisticated sitting next to the new Mac. The set up process should take about 5 minutes and consists mainly of loading the ink cartridges and plugging it in, however for us, the set up process took 3 business days and a walk to our nearest Fed Ex drop location.
After inserting the cartridges, we found out that the internal mechanism that allows the cartridges to move was broken. The box was sealed, didn’t appear to be damaged in any way, and we we very careful with it on the ride home. After placing a call to customer support, the salesmen seemed unsurprised that we were having an issue with the manufacture of the product.
Here is where things started to go awry. Even for manufacturer errors with new printers, HP will not send out new product for replacement. The salesmen explained that the only thing I could do was have him send me a, “like new,” refurbished printer. I would then have three business days to return the old printer or be charged the full value of the replacement.
A used printer? I didn’t want a used printer. I wanted a brand new printer, and was not excited to have the looming possibility of another charge on my credit card if the return process didn’t go smoothly. However, the young man on the phone insisted this was the only way I could get a replacement for the broken printer I had purchased.
As promised, the replacement arrived three business days later. It did not have the look of a used product. It had the same glossed egg shell finish of the original. It worked properly right out of the box, and after six months of use it is still happily printing my documents without a problem. I packed up it’s predecessor and mailed it back using the included Fed Ex label. A further charge was not assessed to my card.
As for the rest of the purchase? I can’t complain too much about having to get my printer replaced. It was, as promised, free. The rebate check arrived (it did come from Apple I should note, not HP) promptly and for the correct amount.
Everyone will not have the same experience I did. I like to think that my story is the exception and not the norm. However, I will now know to ask up front about the terms of return on any major purchase, and am glad I have an important and interesting purchasing experience with this product to share with the Epinions community!
