Hewlett Packard Pavilion dv6105us (RG253UA) PC Notebook
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- Weight: 6.8 lb.
- Mobile Technology: Wi-Fi Certified
- Operating System: Microsoft Windows XP Media Center Edition
- Processor: 2 GHz
- Laptop Type: Mid-Size Laptop
- Display: 15.4 in. WXGA TFT Active Matrix
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Nice Notebook - crummy company
Pros
Good piece of hardware at a very reasonable price
Cons
Bad support from HP
Recommended it?
Yes
The Bottom Line:
Good product, poor support. The support problems are probably the same with all the other makers.
This notebook is pretty descent. Lots of features, nice keyboard, good quality for the money, nice LCD. A good value.
With this AMD processor, the system does run a little hot. As a result, you may experience more fan noise than what you'd experience with another notebook PC (I've heard that competitive Intel's run cooler).
After 6 months, my biggest objection is not the hardware - it's HP tech/customer support. No, strike that, make it HP Management - they created this lame support system. Like so many other American companies, HP has sent their support system to India.
Most of your queries will be handled by people in India. The Indian tech/customer support people are bright, they want to help, they know English words - - they just can't seem to string the words together into an effective concept and a 'problem / solution' scenario. It's clearly not their intelligence - they're very bright - it's some type of cultural thing or lack of experience.
You'll talk to 3 different Indian support people for 30 minutes and get absolutely no where. They'll have you repeat the same stuff over and over until your ready to pull your hair out.
Finally, they escalate your call to a case manager (i.e., an American). After 5 minutes of talking to an American, the problems are clearly understood and an action plan is created.
I, and most of my colleagues, are Macintosh users. I use the HP bookkeeping (Quicken on the Mac is not the same as Quicken on the PC). I've had PC's since 1986 and Mac's since 1991. I don't want to start a 'spitting contest', but life on Mac's is way better.
With this AMD processor, the system does run a little hot. As a result, you may experience more fan noise than what you'd experience with another notebook PC (I've heard that competitive Intel's run cooler).
After 6 months, my biggest objection is not the hardware - it's HP tech/customer support. No, strike that, make it HP Management - they created this lame support system. Like so many other American companies, HP has sent their support system to India.
Most of your queries will be handled by people in India. The Indian tech/customer support people are bright, they want to help, they know English words - - they just can't seem to string the words together into an effective concept and a 'problem / solution' scenario. It's clearly not their intelligence - they're very bright - it's some type of cultural thing or lack of experience.
You'll talk to 3 different Indian support people for 30 minutes and get absolutely no where. They'll have you repeat the same stuff over and over until your ready to pull your hair out.
Finally, they escalate your call to a case manager (i.e., an American). After 5 minutes of talking to an American, the problems are clearly understood and an action plan is created.
I, and most of my colleagues, are Macintosh users. I use the HP bookkeeping (Quicken on the Mac is not the same as Quicken on the PC). I've had PC's since 1986 and Mac's since 1991. I don't want to start a 'spitting contest', but life on Mac's is way better.
