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APC Smart-UPS (SUA1500) UPS System
- Output Power (VA): 1500 VA
- Max Backup Time With Full Load: 6.7 Minutes
- Output Power (W): 980 W
- Form Factor: Floor Standing
- Platform: Unix
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Functional - sometimes
Pros
Seems to work sometimes.
Cons
A UPS that works sometimes is like a fire extinguisher that works sometimes.
Recommended it?
No
The Bottom Line:
Don't buy this. It's not dependable, and the tech support is useless.
I originally bought a different APC product that I discovered too late wouldn't work in my application. APC sales advised I should get this one, so I sold the other one and bought this.
A UPS doesn't need to do much, just sit there doing nothing day after day and then produce electricity if the utility power goes away. So, under ordinary circumstances there isn't much to evaluate. This one appeared to be working normally -- doing nothing -- but suddenly one day, a month or two after I put into service, it started putting out a high-pitched screech.
There are various beep codes listed in the manual, but none of them specified a continuous, loud screech. I tried disconnecting utility power, reconnecting it, nothing stopped the screech. The only thing left was to shut down all the loads (three computers and one entertainment center), shut down the UPS, disconnect the UPS, reconnect the loads to raw power, and carry on without it.
The next day when I used their tech support chat line, I got some guy in India who appeared to know nothing except what was on the sheet of paper he was reading. He had me turn it back on, and when I did it worked fine -- no screech. However, as I explained to him, this didn't solve my issue. I wasn't about to put this unit back into service -- knowing that at any time I might once again have to disrupt everything and pull it back out due to the uncontrollable, mysterious screeching.
His determination was that the UPS was not big enough to handle my loads -- despite the fact that I had bought the unit on the recommendation of APC sales and despite the fact that I could not, even with all loads running, get it to show more than 35% draw. I took it that this was what his sheet of paper told him to say, so that's what he was going to say no matter what. The fact that it made no sense at all was not an issue for him.
My recourse: I put the unit in a back room and bought an Exide (Eaton) Powerware Model 5125. It's solid as a rock. It's what I had hoped the APC would be. I will never, ever buy another APC anything -- thanks to the guy in India.
A UPS doesn't need to do much, just sit there doing nothing day after day and then produce electricity if the utility power goes away. So, under ordinary circumstances there isn't much to evaluate. This one appeared to be working normally -- doing nothing -- but suddenly one day, a month or two after I put into service, it started putting out a high-pitched screech.
There are various beep codes listed in the manual, but none of them specified a continuous, loud screech. I tried disconnecting utility power, reconnecting it, nothing stopped the screech. The only thing left was to shut down all the loads (three computers and one entertainment center), shut down the UPS, disconnect the UPS, reconnect the loads to raw power, and carry on without it.
The next day when I used their tech support chat line, I got some guy in India who appeared to know nothing except what was on the sheet of paper he was reading. He had me turn it back on, and when I did it worked fine -- no screech. However, as I explained to him, this didn't solve my issue. I wasn't about to put this unit back into service -- knowing that at any time I might once again have to disrupt everything and pull it back out due to the uncontrollable, mysterious screeching.
His determination was that the UPS was not big enough to handle my loads -- despite the fact that I had bought the unit on the recommendation of APC sales and despite the fact that I could not, even with all loads running, get it to show more than 35% draw. I took it that this was what his sheet of paper told him to say, so that's what he was going to say no matter what. The fact that it made no sense at all was not an issue for him.
My recourse: I put the unit in a back room and bought an Exide (Eaton) Powerware Model 5125. It's solid as a rock. It's what I had hoped the APC would be. I will never, ever buy another APC anything -- thanks to the guy in India.
